Park’s Edge At Shelby Farms

The reviews here do not do this place justice. I moved here from 3 states away. Crystal was my office contact she she went well out of her way to make sure I knew what I was getting into. Because of my own hesitance the apartment I wanted was leased before I signed. She again went out of her way to ensure I had an apartment of my liking by my dead line date.
I was emailed several times explaining the rental insurance was a requirement and I needed to set up certain utilities before I got my keys. Seeing as I was going to be driving in from out of state they reminded me several times to ensure I’d be able to get my keys on moving day. Moving say went with out a hitch.
The staff is super friendly and always willing to do a bit extra to help. I had issues with Comcast when I initially moved in. And again Crystal and Sarah were BEYOND helpful in resolving the issue. They do give my dog this weird look though. It’s a I want to steal your sweet fluffy dog and never give her back to you look. But alas I guess it can’t be helped.
My only complaint is that as my neighbors move out and new ones move in they keep placing couples or older neighbors near me. Where are all the young professionals just out of school? Help a dude out here.

Wish I could give it 0 stars. Worse place ever. I read all the reviews prior to renting a place here and should have paid more attention to them. To make this easier to read I will number the issues:
1. I was informed the day I was looking at the apartments how safe of a neighborhood it was and that they never have break-​ins. I was also informed that if I moved out of state that it would be easy to get out of my lease (lies all lies).
2. I informed the front office and maintenance that my door was not secure and I was afraid someone could kick it in — maintenance assured me that they had not had break-​ins in over four years and it was a guy who worked there and that a cop that lives in the neighborhood checked the locks and assured them that the length of the lock and bolt made it impossible to kick in. My door was kicked in two months later and my apartment burglarized.
3. After my break in not one tenant was notified that a break in occurred in the community — although a lot of rumors sure did start.
4. I was informed after my break in that there are cameras up front at the gate. When I called the front office I was told that the cameras were broken and that they are not there for the residence safety but for the leasing office (per Carrie).
5. My door finally got fixed my break in which was great; I was unable to stay in my apartment for the night and the next day it was open for the entire day. Guess it did not matter anyway since everything was already stolen, right?
6. I called Carrie out of concern because it seemed things were disappearing from my apartment after my break in and I was afraid someone may have made a copy of my key — paranoia happens after a break in — she informed me I would have to pay for it and also let me know that they have better things to do than steal my stuff. I was never accusing and was actually a little upset by the way she spoke to me.
7. The leasing office was informed by a tenant that there were about 2 – 3 guys walking around the neighborhood attempting to open people’s doors just a few weeks prior to my break in. They never notified the community that such a thing was happening.
8. The cheapest carpet was put in to my place — from the beginning it pilled and came apart. Every time I vacuumed I had balls of fiber in my canister. I should have reported it since I was then slapped with a charge for wear and tear and pet odor and hair (on top of my $ 500 non refundable pet deposit for a cat and the extra monthly pet rent they charged). Btw, I had several rugs on top of the carpet to protect the carpet from damage.
9. I could hear every single pipe creaking in the wall which was very annoying.
10. Looks pretty at first but once you look at everything it is very cheap and poorly made.
11. I cannot reiterate enough how rude most of the leasing office staff are. It does not seem like big deal (as I ignored all of the complaints against them in the reviews I read) but the minute you have an issue and want to speak with someone and they insult you and lie to you it is a HUGE deal.
12. If you get a good deal the first year do not plan on staying because hey will jack your rent up to a ridiculous amount of money.
I would NEVER rent in this community again, would never recommend this community to anyone; I was so excited to be a part of what seemed to be a lovely community — the grounds are gorgeous and it seemed really safe (lest not forget the location is still in Cordova). The office staff is extremely rude and will lie and will try to make you feel as though you are below them.

This is regarding my recent experience at renting an apartment in NTS Park’s edge at Shelby farms, Cordova/​Memphis community. I inquired about the apartments available in that community and selected one from the two available options. Initially they gave me a bunch of documents to sign and send them over. I signed and send them everything, inspite of having a good credit score, the leasing associate said I need to sign a guarantor form because of less ‘credit experience’. I have rented apartments at multiple places all over united states and no one ever asked me for a guarantor. She said it’s their formality and I was like ok, I called up my friends to sign this form. So, the guarantor signed the form and sent it to the leasing office. Later, I get another email that the guarantor needs to sign another page 11 of the lease agreement, they told me about this very late so I had to request my guarantor to sign it and send across. My guarantor was traveling and he had to find staples to print and send the documents. It was inconvenient for the guarantor to do this.
Later I was supposed to move in on April 11, but on the day of the move I was told that I need to have renter’s insurance and MLGW account number before my move. It was so unpredictable that I will need to have these documents before moving. MLGW is closed on Saturday so I could not get the account number and hence I could not move in on Saturday. I had a new job starting on Monday that’s why I wanted to move in on Saturday so that I could have got 2 days to unpack and set up the apartment. But NO, because of the irresponsible staff, I could not move in. I had to stay at my friend’s place for 2 whole days!!! If he was not there, I had to spend money living in a hotel.
On Monday, I gave them all the documents they required and then I moved in the apartment. And on Tuesday, they ask me to notarize the guarantor’s page 11 of the lease agreement. I was like, what the hell, they come up with something new every day to make my living uncomfortable. If only I would have known of all the formalities beforehand I would be well prepared with all of them and it would not be this hustle and bustle. I am not sure what will they come up with tomorrow. I regret my decision of moving in this place because of a big list of formalities and un trained staff. I never had to face so many issues when I rented any apartments before.
I hope you get the problem I faced when I moved at a new place, hoping at least the apartment leasing office people to be helpful. They were zero helpful, instead it was a horrible experience leasing here. On top of all this, the charges of everything are super high. Like $ 200 for reservation fee (no one at office was able to explain what they are), my application fee $ 70, guarantor’s form fee $ 70 and additional deposit. I think I wasted my time and money at a wrong place.
I wanted to let you know about the bad experience I had with NTS Cordova/​memphis apartments and hope this is not repeated with any other tenant.

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