Choate’s Air Conditioning, Heating, & Plumbing

I came home at 5:30 pm and found my air conditioner not working and my home at hot mess! Choate’s had someone dispatched to the house within 45 minutes, he diagnosed the problem, had to run out to get a special part, returned, installed and tested that everything was working and then left at about 8:30 pm.
We went from broken air conditioner to working air conditioner in about 3 hours even after traditional «office hours.» Thanks for the great service!

We have a 20-​year old AC unit at our place and it was struggling as the temperatures were getting over 90 to keep the house under 80 degrees. They were running their special on Unilocal (seems to be a permanent thing, but it’s only a first time customer special). It made the initial cleaning very cheap and improved the performance. I also appreciate the honesty of the technician; he let us know that, because of the age of the unit and the lack of care, the amount of work to do a proper cleaning of the ducting in the attic would have been so labor intensive that it would be better to get a new unit. We are renting the place we are at now, so we passed it on to the landlord and owners and left the decision up to them. I would use them again for a future home.

I had an issue with my heat on the first chilly day of the year. I called Choates around 11 am, and they said they could have someone out between 3 – 7. I got a call at 3:15 saying they were on the way and by 4:30, everything was fixed and working. Thanks Choates!

AC went out at my elderly parents house. Forecast was 93* so I was worried we may not get quick service. I found Choate’s on Unilocal and an online coupon for $ 50 off an $ 85 service call. Called Choate’s about 8am and they told me a technician would be out between 10 – 2. Technician, Chad, arrived about 9:30! Super nice! Super helpful! And said he’d do everything he could to give us a good price. Took him about 1 hour to get it running (something with the compressor). Very please with all aspects of service from the woman who took my call to Chad and the quick repair.
BTW my parents live all the way out in Drummonds, TN!

Zach, their master plumber came out in snow & ice last weekend and got the clog partially undone enough to run a camera and see that the pipe from the cast-​iron to the terra cotta u turn had collapsed. They came back Wednesday and dug up the collapse and replace it with PVC and a code tap out. I cannot say enough good things about Choate and how they treated me and the great work they did. I would give it a 5 except they are very expensive compared to other plumbers I’ve paid. Still, if you want it done right, pay the extra and have Choate do it.

I’m generally pretty happy with the work that Choate’s did. I needed a 3 ton A/​C and heating unit installed at my home. Their sales rep came out to my home, wasn’t high pressure, looked over the site and told me exactly what they would do. They quoted less than the other very reputable company charged so I went with them.
Their installers got the job done in a day. The only quibbles I have with the installation is that they did free duct cleaning but they did a sloppy job of taking off the vents, leaving lots of score marks in the paint, and they put a couple of dings/​scratches in the walls that I’ll have to get touched up. And they did leave a lot of cigarette butts in my driveway. And they did run the new A/​C line outside the exterior of my home, which I guess I’m fine with, but I would have liked to have been told earlier that they couldn’t use my old refrigerant line (which runs inside the walls and is a lot tidier). They didn’t install the controls properly, but that wasn’t their fault and a Choates person came out the next day and fixed it.
And I had a rather complicated return duct system which needed filtration which the Choate’s guy found an innovative solution to.
So there’s good and there’s bad. I would say I am overall happy with the job. I was most impressed with the project manager and the sales rep, less so with the installers. I would have given them a decent tip if they hadn’t been so careless with the walls and duct cleaning!