America’s Best Value Inn

A hideous inn that should not exist. You’re better off sleeping in your car if this place is your only other option. The desk clerk first sent us to a room that was already occupied by a guest, who I’m sure we scared the crap out of when we checked in and tried to get into their room very late at night. We went back to the desk and the guy didn’t even apologize for his mistake, he thought that maybe we had not tried to open the door correctly. When we were sent to an unoccupied room it was like something out of a nightmare. Stains everywhere, terrible pillows and bed. Not a single pleasant thing I can say about this experience.

Roaches! Roaches!!! Roaches!!!
The room was full of roaches! On the ceiling! On the walls! On the floors! Terrible!!!

It’s not even worth a one star. I had no other choice but to stay in this filthy run down hell hole. This is the worst place I have ever stayed. The beds are horrible. Springs can be felt and the beds are low to the ground. Pubic hair on the toilet. Ewwwwwww! Dirty stained carpet. Flat pillows. The entire room smells like basement. Old tube TV from the 90’s. I couldn’t believe they still had these kind of tvs… smh! The sheets on my bed are ripped/​chewed. DO NOT WASTE YOUR MONNEY. DO NOT COME HERE! IM ITCHY. THE OWNERS SHOULD BE ASHAMED.

The worst motel I have ever stayed at. I will not come back here even they pay me to stay

My Wife arrived at this hotel with a fully paid reservation, including a hard copy of the receipt. Somehow they didn’t have the reservation or payment in their records, and refused to accept or try to verify the hard copy receipt.
Once in, the hotel was very dirty. The whole room was sticky, the carpet was really in need of a cleaning, the bathroom had serious mold issue, the fan was inadequate to clear out the moisture (so that it dripped all night) and the phone was gross beyond belief. We won’t mention the smell or the spiders. (But do say «Hi!» To Harvey the big black spider in the bathroom!)
The front desk staff was rude and uncooperative– not to mention incompetent. They were even unable to book a shuttle correctly.
After some calls & emails, I did get the double-​charge refunded.
Stayed August 2015, traveled solo

One star is extremely generous, if I could put no stars I would. By far, the biggest shit hole hotel I’ve ever seen. As soon as we checked in and saw our room and all the stains and dead bugs we asked for a refund and they wouldn’t give us one even though we had been there about two minutes. Staff was rude and ignorant. We left and filed a complaint with
to get our money back. STAY AWAY FROM THIS SHIT HOLE!

Horrible hotel. Do not waste your money. Even though it says it has a free shuttle to airport you need to book it 2 hours ahead of time and be prepared to wait for it. Room smelled horribly like carpet deodorizer. Small bathroom, no hair dryer. Never cleaned our room after our first night. Worst part was front desk staff. Called me saying they had numerous complaints of banging coming from my room. When I told him he was mistaken (my son and I were sitting on our beds on our computers) he started yelling at me and told me it was us causing the banging. I ended up having to hang up on him in the middle of his tirade. What has happened to courteous hotel staff? Don’t stay here. Not worth even the cheaper rate

Worse than 1 star. Poor customer service, horrible, dirty rooms. Four bugs in four days! It’s probably the worst hotel I’ve ever stayed at. I don’t think it should even be classified as 2-​stars.
The only good thing I can say is it’s better than having to sleep in your car — maybe.

This was the worst experience that I have ever had with customer service. Two of my friends and I were staying there in order to catch early flights from Pittsburgh to Los Angeles and one of my friends booked online. Online they told him $ 65 per room per night. We were not looking for something great, but a clean place to stay.
When we arrived, the woman at the front desk informed us that the rooms would be $ 350 for both rooms. That is a slightly higher price than what we were told.
After trying to get her to see that we booked for $ 65 per night she would not budge. I called the Holiday Inn down the street and asked for two rooms there. She would not cancel our rooms without charging $ 175 on my friend’s credit card. She said it was policy.
We went back and forth. We were very calm and respectful (two of us are pastors, the other is a ruling elder (leader) in a conservative Presbyterian Church). She told us that she would not refund the money and then went on a tirade against us!
She used the most foul language that I have ever heard in my life. She threatened to call the police on us. She raised her fists and was going to fight us– all while using God’s name and throwing F bombs right and left. She was absolutely mad! Crazy was in her eyes!
She would NOT refund the money and we eventually ended up staying there because my friend did not want to lose the $ 175. She gave us the $ 65 rate after about 40 minutes of hate filled rage. She said her calculator was wrong!
No apologies. No free shuttle (I paid $ 16 for a cab to the airport). No anything.
DO NOT STAY HERE unless you want to be verbally assaulted and hear God’s name dragged through the mud while your character is attacked under the threat of physical violence.
Stay at the Holiday Inn down the street. For $ 30 more you get customer service, a cleaner room, and you are allowed to be treated with decency and respect.
Under the photos section of the America’s Best Value you can see a photo of the woman who raged on us. Pretty sad. I hope she finds Jesus.

The hotel room was pretty smelly, the shower was slippery, tiny, and falling apart, the tv barely worked and the beds were musty and rough. I’ve always stay in in low end hotels just to save money but I actually felt gross after this one. Not only that, I had to cancel my plans early, 3 days early, because the hotel was too far away from where I wanted to be and they barely wanted to give me a refund. They said the best they can do is give me one day refund. I had returned the key and told them i was not staying the 3 nights. The front desk lady told me to call the manager the next day. So I did. First he accused me of staying the week and actually sleeping in the room and then not wanting to pay for it. He went on and I was trying to interrupt to tell him he has me confused with someone else. I told him my name and he realized I was a different person but didn’t apologize just asked me what I wanted. He then told me there’s nothing he can do its Hotels.com’s policy which is funny because on the website it says thats the policy of the hotel itself. I finally gave in and said «ok, ok.» and he then said «ok bye» and hung up abruptly! I didn’t even get a chance to know if I was going to even get any kind of refund. I just checked my bank account, its been 5 days and there’s nothing in there. How do I file a complain? I probably have to call them again. They probably are going to tell me I did stay there the rest of the days! Unbelievable, I’m out of $ 200 just like that. I’m just here trying to get settled so I can go to school, I didnt need to get taken like this.