The Tire Choice

I went in there 5 days ago to get an oil change and a patch for one of my REAR tires that had a nail in it. First thing the guy says when he goes out to my car is that my front tires are bald. I tell him my car only has 26,000 miles and I am not interested in getting tires (I should have left then). Then he tells me he can’t do a patch unless the tire has enough tread. He says it has to be over ³⁄₃₂. He takes a look and says he is not sure and he will call me if he can’t do it. Of course I get a call and they say that the rear tire has tread just a LITTLE over ³⁄₃₂ but he can’t do the patch because the tire will crack and it won’t work. I tell him I am NOT getting tires and I will come and pick up the car. I take my car to a more REPUTABLE tire place down the road and they do the patch no problem. The tire patch was also 50% MORE expensive at Tire Choice. This place just wants to sell tires and is not interested in what you actually want or need. DON’T GO HERE!!!

I hate giving this place two stars because they have been in the past reasonably good with service and prices especially accepting coupons BUT recently i brought my GM car in for an advertised discount oil change. I was advised that my GM car requires a synthetic blend which is their middle grade oil change BUT because they don’t carry the required GM Dexos synthetic blend that all they could offer me was their most expensive full synthetic. So the discount oil change went from $ 20 to $ 40/​$ 50 to $ 80! I wouldnt have a problem if i believed them but seriously, GM has been requiring Dexos synthetic blends since 2011. Really? They dont carry oil for one of the biggest domestic car manufacturers??? Next time i’m going to GM for $ 49. Lost a customer not gained one by lack of products either purposefully to upsell or just poor management.

I left without service. I felt as though I was being nickel & dimed to death. The prices were ambiguous to begin with, and there was little to no explanation for the various charges. The guy balked at the coupon and acted like he was doing me a favor for taking it, and then finally, offered to charge me extra for the most mundane request. That was the last straw.

This shop has gone through multiple ownership changes over the years… and I have stuck with them for 14 years, but the last change to «The Tire Choice» is not so good. Service is terrible and while they may be able to handle a tire install or oil change, do lot let them do anything else to your car. I took my daughter’s car there for AC service. The compressor was fine, but there was a leak in a pipe in the system. During the service they allowed the system to remain open, lubricant escaped and this resulted in a failure of the compressor 200 miles later — costing me $ 1100 elsewhere to fix.

Here we are at goodyear. We purchased a new tire several months ago. Today I am here having the tire valve replaced for the 4^th time. The tire continues to lose air and they keep telling me it’s the valve. How does that sound to you?

My hubs usually deals with our cars and our car problems. I personally don’t even like putting gasoline in my car, but what can you do, sometimes u just gotta do those tedious errands. Before, I go off topic, I needed new tires for my car.
Somehow, I ended up going to this establishment after my husband ordered some special tires from online.
The process was painless and the lady at the reception desk was amazing. She was so thorough in explaining everything and on top of it, she was patient when I didn’t know a certain thing about my car. She waited while I found out on the phone with my husband.
They gave a exact amount which was needed for my car and exactly how long it was going to take. This is the perfect place to get new tires for any car. I would 110% go back to them next time for new tires for my car. They do other services for cars/​trucks too so, check out their website!

I WAS a repeat customer of this establishment. I have had several tire installs done here and referred this location to friends. That all ends today.
I just had tires installed on my wifes car. I knew approximately what the cost would be because Tire Rack has an agreement with them.
I was shocked when the install was finished and the costs were 50% higher. The manager told me that I agreed to the upcharges because I signed the work slip. I informed him that the slip was presented to me covered and I was only shown where to sign.
You are right. I should have grabbed the form and read it front to back before signing. BUT, I am a repeat customer and the previous Manager Aaron Cheney never bait and switched me.
In short, I trusted them and they took advantage of me. I cannot recommend this location any more. Where is Aaron!!!
This Manager even refused to help a warranty customer with a nail in his tire because he did not want to be responsible if something went wrong. He made the guy drive off with a nail in his tire in his handicap van to find another location.
If I was the owner of this shop, I would make sure that every client was helped and no one gets turned away.
Shame on you, and I hope your owner takes the appropriate actions to save his business.
Remember, you are in the customer service business, you need us, we dont need you.