Sears Auto Center

I went here without an appointment. Understood it may take some time. I’ve been here before and have never had to wait long or have been given such disrespect. I came back at the scheduled time I was told then was informed that time was an estimate. The man at the front Skennder, seemed to enjoy cutting me off and giving me snide remarks. Will not go back to Sears Auto Center ever. 3 hours for an oil change. Please I rather go some place more expensive that respects me as a customer

Went for an oil change and tire rotation. I was quite surprised when I was told my oil change was $ 71 when expecting to pay for the basic $ 30 oil change. Not once was I told before hand that my car «required» synthetic oil… Which is a load of bs. I am certainly not pleased and will never be going back here no matter how desperate I am!

3 and a half hour wait for an oil change. That is ridiculous. They didn’t even attempt to rectify the situation, they just don’t care.

I have gone here for a new set of 4 tires once before — they were excellent quality, excellent installation Michelin Hydroedge — good tire. I almost always go in for an oil change every 3.5k miles, have done a few alignments and 2 small part changes. The guys there always hook me up with whatever oil change special is going on.
I trust their work and their recommendations, but, I almost never do work there because the price for their parts are absolutely absurd usually 3x over what they actually cost in an auto store and the parts are aftermarket (not original from the manufacture)! Insanity.
For any labor over $ 100 I always let them diagnose my car and then take it to a local shop lol. Yes, agreed this is not very nice, but, since they’re raping people with their pricing I really don’t feel so bad. I wish they were more reasonable in parts pricing as having worked in the tire industry before I know their mechanics are certified and more frequently trained then are the guys in the smaller shops and Sears pricing is still less than going into the dealer. I have done a few jobs under $ 400 with them… I have never had an issue with the work.

Sorry to say I needed a battery replaced and agreed to price when car was done they left it running outside. They never showed me the finished job so I assumed they cleaned cAbles as they were corroded but guess what they just took out old battery and reconnected corroded cables to brand new battery. They were setting me up for a breakdown I am really disappointed with sears service I will not be fooled again and will double check their work if I ever use them again