T-Mobile

As I was loosing all faith in T-​Mobile customer service after a bad experience on the 1800 lines and Dolphin Mall, Brian at the South Miami location restored my trust in Tmobile as a company. I had connected my Samsung galaxy gear watch that required an aditional line to be activated at the dolphin mall tmobile. Eric explained I would be able to leave my phone at home and use my watch to answer calls. I tested this out the following day and it did not work. I quickly returned it and spoke with Eric at Dolphin mall. He said the additional line for my watch was cancelled.
Next month’s bill I had a charge for $ 26 for the use of a second line. How could this be it was only active for 1 day and didn’t even work. I called customer service and after being on the phone for a few hours, they said there was nothing they could do. Sorry is what they said «you have to pay».
At that point I was fed up and wanted to cancel my service so I went to the nearest tmobile to do so.
Lucky for tMobile, they greeted me with a smile the moment I walked in and took care of the over charge within 15 minutes. They also apologized for any inconvenience and gave me an additional $ 5 credit on my next bill. I’m glad to know Brian loves what he does at Tmobile and cares about his customers. Wish I could say the same for the Dolphin mall location. Great job Brian, I will be purchasing my next phone with you at the south Miami location.