Spot Dry Car Wash

Spoke to Chris and made an appointment for Saturday @ 11am. I show up and everything is locked up and no one is around. No one reached out to me to let me know they were not going to be there. Complete waste of time. Do not do business with these people. SHADY PRACTICES. Also, they turned the phones off so I was not able to speak to anyone. I’m so glad I did not pre pay for the living social voucher.

After reading all of the previous reviews I was very leary to buy a groupon for this business– but I did. I called to make an appointment as the groupon states and didn’t expect to get through right away, but Chris, the owner, did answer. I was able to get an appointment for the following day and he was very professional on the phone. I purchased a wash, wax, and full detail inside and out. The car was very dirty when I brought it there. Chris took my number and told me he would call when it was ready. I had to call to see if it was ready and it wasn’t due to how dirty it was, but was finished at the time he told me to pick it up. I was amazed at how great the car looked. Chris did a fantastic job and everything was done as promised and he didn’t try to upcharge me or sell me anything else. I will definitely go back to this business in the future. Chris was very polite and answered the phone every time I called.

I just looked at Christopher S.‘s picture, below, and realized that he is the owner of this franchise. He is the third from the left. He has given himself a 5 star review to try to counter-​balance all the previous 1-​star reviews.
What, folks, does that tell you about this place?
I was going to go into detail about the fact that:
1. Chris redeemed my Groupon voucher WITHOUT TELLING ME and then refused to provide any service whatsoever.
2. The phone number on the voucher is different than the phone number on the website. I went to visit Spot Dry to find out why no one picks up the phone. I happened to peep the phone corresponding to the the number on the voucher and Chris stated that he was responsible for answering it. The phone had a smashed face, and Chris S. admitted that «maybe it’s not working». Therefore, voucher customers are doomed because either the phone is deliberately not answered, voicemails deliberately not returned, or does not work.
3. If you do try to redeem the value of your expired voucher in person because no one picks up, Chris will insist on upselling you.
Three pesky little quibbles– why bother explaining them? The owner has to pretend to be a happy customer to mitigate the many bad reviews by real customers who have been screwed over. That says it all.

I took my car for a full detail and my car looks better them ever, I will recommend spot waterless car wash to any person that wants to have there car detail.
My car looks like new or better, the wax on my car looks great, and the inside with the shampoo super clean, I will come back and will bring my son and my wife car for service.
Smells clean and new.

I’ve been to this place twice on Living Social deals. First time was great except for when I left my Custom Fit Sun Shade ($ 69.95) was not in the car when i got home. I went back and they had it. They forgot to put it back in the car
The Second time they ALSO forgot to put the Sun Shade back in the car. I went back the following week and they said they didn’t have it. They made it clear that it was not there problem and told me to move along. «The Sign says we are not responsible… Move along… We are through here… This is not my problem…» After a few minutes of rude words and the owner repeatedly walking away from me, I left.
I would not recommend this place based on the fact that they do not value their customers. They don’t care about repeat business and just want to make a quick buck. There schedules are off and when you want to make an appointment they give you a mid day appointment during the week to prevent anyone who works the opportunity of using their voucher. There was a small scratch after my service too but i didn’t make a big deal about it because things like that happen. Misplacing a $ 70 visor which is the same cost as the service and not offering any compensation for it shouldn’t happen.
That’s terrible customer service and that’s why this business and similar businesses will ultimately FAIL.

I took my wife’s SUV to Spot Dry Car Wash in 2011 with a Groupon. Making an appointment was easy. However, they broke the air conditioning vent (I did not notice until after I had driven away) and they did not wax the top of the car (was noticeable in sunlight).
I would not recommend this place.

I called this company several times with no one picking up the phone. After a few days, I decided to leave 2 messages on subsequent days providing my information and a request for an appointment. I never got a call back in a week. I tried to contact them again, since my Living Social voucher was to expire in a week.
The owner, Chris, came on the phone and said they have no record of my messages even though I detailed the date, time and length of my messages to him from my iphone. He said even if they would have received a request for an appointment 2 weeks ago, they were booked.
I contacted Living Social and they said the voucher requires an appointment. No appointment, no service. The vendor and LS made money from this $ 59 voucher and neither was willing to provide any level of customer service to remedy it. I would never purchase from LS again or deal with this vendor.
LS and this vendor basically decided to change the terms of this voucher. It did not have an expiration of June 9 which was on the voucher, but the actual expiration was when the vendor decided they would not take appointments. Zero customer service from the vendor and LS.

My car had not been washed in a while and they quickly got it looking clean! I was very impressed with the quick and polite service!

Be careful when buying a groupon to this place. I have contacted them and asked to make an appointment. they told me that no appointment is needed and will take 45 min to details the car and everything. I have called them 4 times on that day and no one picked up or called me back. The voice mail was full… I came and spoke to Manager and he took a picture of my groupon and told me it is a 3.5 hour wait. I told him that I was unable to leave the car for that long. Now my groupon is shown as used and I got nothing!
Groupon customer service has gone down a lot and It takes them over a week to get back. This groupon is suppose to expire jan 2 and now i do not know what to do.