Shakra Relaxation Oasis

The only thing this place has going for it is the staff. Everything else left more to be desired. I received a gift certificate for this place so I decided I’d get a facial. I searched their website and it made it seem like it was nice. I even did a drive-​by and the place seemed decent from the outside. When I arrived, I was lead through a super dark hallway into a changing/​locker room that was reminiscent of high school. I was then lead into a closet sized room for my treatment. The facial wasn’t bad, though I’ve had better. Don’t think I’ll be coming here again.

My husband bought me a package there for our one year anniversary.
It included massage, facial, mani & pedi.
First off… The whole spa needs to be updated… it looks horrible inside.
The massage was the WORST massage I have ever received. It was so bad, that half-​way thru the massage I asked the guy if he does a lot of massages and he replied «Actually, I’m the yoga instructer». Why was the yoga instructer rubbing my body then??? ewwww … and to top it all off he wouldn’t stop talking to me thru-​out the WHOLE thing. he kept talking!!! and talking!!! and talking!!!
The facial was «OKAY»… nothing special, and my skin looked ‘eh’
Now, for the mani and pedi… first off they took me in this back room to do my nails… it looked like a big closet or something… i sat in this couch/​chair that looked like it was from the 60s… like seriously it was worn in!!! for my pedi i had to stick my feet in a bucket. they didn’t even have a nice sink to soak my feet in… it was some sort of UGLY bucket. The girl did an ok job at painting my nails but, the whole experience was the worst I have ever had. TOTALLY not relaxing.
This whole thing cost nearly $ 400. ummm definitly NOT worth even $ 10
Very dissapointed. I had been looking forward to this day for a while, and the whole experience sucked… the staff is sooo unexperienced. believe me, if you go there, the first thing you will wonder is how they are even still in business???

I have mixed feelings about this place… overall it’s «ok». Not too great, not too bad. The massages are pretty good although the space itself feels a little crammed. I like the Biltmore spa better and the prices are about the same.
I had very bad experiences with the body sugaring at this establishment. Body sugaring is an alternative to waxing, it is supposed to be a more gentle middle eastern technique that further delays hair growth and nourishes the skin. The week before my wedding I decided to get this done instead of the regular waxing (although it’s more expensive) just because I wanted my skin to be in excellent condition.
When I came in and met my MOODY attendant, I explained to her that I needed for her to be very detailed because my wedding was in a few days and I wanted to be 100% hair free. She didn’t even reply, just grunted (I guess it was her way of letting me know she heard me). When she started applying the mixture I had to tell her to lower the heat cause it burnt me… she hadn’t even checked the temperature. The following 15 minutes were the most emotionally draining of my life… she was applying and stretching such a thinnnn layer of wax that parts of my skin were not covered… so after she would remove the strip, half the hairs were still long and other half would just break at the root. She didn’t even seem to realize and proceeded. I tried to give her a chance and told her I thought she needed to apply more wax for the hair to come out because it was breaking instead of being removed by the root. That’s when she plastered me with a thick layer of wax, put fabric on top and just YANKED. As you ladies probably know, the wax needs to be pressed on to the fabric, and the skin ALWAYS has to be taut or it hurts like hell. She just skipped those two steps and when I said ouch she had the audacity to tell me «that’s what happens when you use more wax».
That was obviously the last straw. I RUN out of that room and spoke to the receptionist, showed her the awful work she had done on only half of one leg, and she wanted to charge me for the piece of leg. Ridiculous. I told her to call the owner who is a very reasonable and nice person I’ve had the pleasure of dealing with before and she said obviously not to charge me and that she would re-​do me herself in two days (right before my wedding). I found that to be an acceptable resolution until I got a call that day from another person telling me that the owner wouldn’t be doing me, it would be her instead, and that she knew I had complained before (attitude) and wanted to make sure my hair was long enough to be removed cause she didn’t want me to complain again. I politely told them to shove it and went somewhere else.
My overall feeling was that they aren’t professional… I trust the owner but I don’t think the employees are trained appropriately to do good work. The receptionist should have known how to better handle the situation instead of trying to charge me for half a waxed leg. The staff should be attentive at a spa, not moody and rude, and they should certainly be trained to successfully do the job they are assigned to do. This lady obviously had no idea how to apply the body sugar.
Not coming back.