SERVPRO of Brickell

WORST EXPERIENCE EVER! I thought the water damage from the leak I called them for was going to be the extent of my damage. I would have been lucky!
So, called ServePro of Brickell in when I noticed my kitchen sink was leaking and there was standing water underneath my island. They came in and hung some tarps (unsealed) from the ceiling and placed dehumidifiers. They said they needed to dry it out for several days. First 24 hours, no problems. In the next 24 hours, hell started breaking loose. I noticed a huge crack on my refrigerator door (I have white Formica on the fridge and walls. It’s so beautiful. I love my kitchen). But this crack — omg! I figured maybe it got hit by something. Within the next 12 hours, there are cracks all over my kitchen. All freaking over. I start to lose it. I call the company to come over. The technician told me the cracks were there (I could have slapped him. Besides, I had coincidentally had a dated picture of one of the cracked areas from the week before. Totally random, just took a picture of some flowers). He claimed this has never happened and he can’t figure out what would have caused it. I suggested «over drying» because I attended Google University and was researching myself. He hesitated and said, «well, it’s only happened once before. But, this would have ONLY happened inside the containment area». I reminded him the tarps were not sealed and there was no such «containment area». All the cracks were in very close proximity to the dehumidifiers. He said he did not have the authority to make any decisions and deferred to the owner.
After battling with these morons, after they were calling and harassing us and threatening to place a lean on our house, we paid half. I am so annoyed we paid anything. The cost to repair the damage they cause (not to mention the water damage) for exceeds the balance. They are incompetent and unprofessional. Save yourself a headache! Go elsewhere!