Imagine Weddings & Events

UNDER NO CIRCUMSTANCES should you EVER use this company. I recently booked my wedding with imagine weddings and events, under the impression that they were directly affiliated with Club Med Sandpiper Bay in Port St. Lucie, Florida.
I was directed to Ms. Elizabeth Bernal who promptly book my daughter’s wedding and took a deposit of almost $ 3000.00.
After many discrepancies regarding in pricing and what was and was not included in my package and after quoting astronomical prices to my guests, I decided to do some research on Ms. Bernal and Image Weddings.
It started with Ms. Bernal calling me and telling me that many of my guests were calling trying to book their packages. Ms. Bernal stated that we had not book a group rate to date and told me it would be «cheaper» for my guests to book their rooms and airfare on their own, because a group rate would not be available. When I stated to her that she had already given me the group rate of $ 130.00 per night including airfare, she told me she never stated that. Then she told one of my guests that transportation to and from Club Med was not including and there would be a fee of $ 121.00 each way. Upon getting this information from some of my guests, I chose to look into the rates with Club Med for myself.
I luckily was put on the phone with a direct affiliate from Club Med and luckily got all the prices I needed to dispute Ms. Bernal.
I immediately requested a full refund for services and I was told I would get everything back except $ 1000.00. When I asked Ms. Bernal as to why I was not receiving my full deposit back, 9 months before my daughter’s wedding, she stated that I signed the contract. She admitted that NOTHING had been done for my daughter’s wedding, however I signed the contract and basically, I was out of luck.
I am disputing the contract with my credit card company and will take this matter to court if need be. In the meantime, I am working exclusively with Club Med and I am sure they will act as professionally as possible to make my daughter’s wedding beautiful. I only hope that this review is seen by future brides and grooms and their families before choosing to use Imagine Weddings. I will flood social media with my story until Imagine Weddings rectifies this situation and returns my FULL DEPOSIT