Tom Thumb

Terrible service. Don’t use self checkout person in charge inattentive and rude. Go north to Market Street. Sad what has happened to TT over last 10 years go east to Kroger. Man at self checkout makes it quick. Will not return to TY. Lack of checkers make wait long. Self service machines seldom work properly.

The package boy asked my wife if I was her son, then explained that he only thought that because she looks so much older.

Excellent selection of goods. Shelves are well stocked. Nice atmosphere. Employees are helpful and friendly, although they can sometimes be hard to locate when you need help. My only problem with Tom Thumb is that they are overpriced. If you don’t mind that, it’s a nice place to shop.

I ran into the deli to grab a sandwich for lunch. I got to the car, began to unwrap my said sandwich and realized it looked a great shady. Also, I noticed there was another label over the original label. I peeled it back and the sandwich was 3 days old. They had actually placed a different date sticker on the dang sandwich!
Cheap ass deli manager. That’s illegal!
If anyone knows of someone from the city of Coppell health department, this might be a good plan to visit!

I love this store, you can always count on the produce to be fresh and their seafood collection, while not large, is always fresh as well. If you’re looking for live crawfish you can place orders for 35 pound sacks. The staff are extremely polite always greeting you as you walk by. This is my go to spot if I am looking for quality!

This review is specifically about the pharmacy. I arrived around 8:30am on a Tuesday to pick up some meds and was told the pharmacy opens at 9am. Decided to grab a coffee from the onsite Starbucks and wait.
After my 30min wait, I was the first person in the pharmacy line at 9am and two other people filed in behind me. At about 9:02am, a Tom Thumb employee told us that no one had arrived yet to open the pharmacy. He then proceeded to explain that this is a common occurrence and there was nothing they could do about it. Seemingly frustrated with the recurring issue, he pointed out to us that the «pharmacy people aren’t even part of the store… they do their own thing…»
At 9:05am, a few employees pointed out the pharmacist who had walked in the main entrance of the store. The pharmacist then looked directly at us in line, and turned away to chat with someone at the customer service desk which was located about 50ft away from us.
At 9:10am, the pharmacist finally started walking in our direction. Without acknowledging his tardiness and with NO sense of urgency, he strolled between us and said good morning before disappearing through the pharmacy door.
Five more minutes passed, and he finally opened the partition to help customers @ 9:15am. In the grand scheme of things, I’m sure there are folks who don’t see what the big deal is about this. My primary frustration is that my customer experience was much less than promised. ALL businesses should open when they say they will.

I have lived in Coppell for a while so from the original Tom Thumb to now, they have done a lot of classy updates. You can sign up for a tom thumb card and get savings. They also have a starbucks inside so that’s convenient for those who like to have some coffee while they shop… or even for those who want to beat the rush of people at the starbucks that’s just a few blocks down.

The staff here is great, yes there are the usual high school kids who aren’t talkative. But I’ve never had a rude encounter here, most often I get the old guy checker who compliments my outfit and asks about work. Place is always immaculate. The have a great floral department too.

This is my favorite store for groceries, and I will go out of my way to buy flowers there for the best selection and the nicest arrangements. They also have a giant wine department. BUT the last time I was there the manager treated an employee so badly my daughter called the company the next day. Her demeaning and arrogant way not only stressed out the employee, it stalled our line and added several minutes to our being checked out. It had the tinge of racism.
My daughter said, this is not the Randall tradition.

Clean mid-​size grocery store. A little bit cramped in the produce area while the other areas of the store flowed nicely. Walked past a few associates without a greeting. Bad parking lot (not just this store but the plaza as a whole).

Fully stocked with all of my favorite items! They have my gluten free qunioa pasta… yum. All kinds of hummus, great cheese section. Pretty flowers, baked goodies, fresh produce! I can usually get in and out of there and it’s very clean!

We do like our local Tom Thumb. Not a fan of the «U savings» thing. It’s annoying enough to have a reward card, then having to clip coupons from their weekly ad, and now if you want the advertised price you have to go online or on your phone app to click on coupons to be added to your reward card. Ugh! 3 different actions just to get a discount at this store. Big ‘o pain in the butt! Other than that… The store is clean, meat is great, and the veggies are crisp. We like most of the staff and will continue to shop here.

A-​Okay. It’s a Tom Thumb. The only thing is I went in there thinking…
Oh Yeah, they have organic food. They have an organic produce section and the organic products are scattered, so you have to hunt for them. No Bueno!
I hate that you have to have their Tom Thumb savings card to get any type of savings. I will go there for sushi, because their sushi is better than Sprout’s.
However, they did have a great deal on this Green Machine juice for $ 5 without a card. Some deals, but I’m not going to go back :/​
Sprouts is across the street and is more organized.

I would like to second the shout out to some of the nicest employees around~
I’m the type of shopper everyone in the food retail industry desires. Makes everything from Scratch, Will pay $ 17 for a tiny bottle of white truffle oil, purchases a dozen of fresh roses weekly, and freqeunts the store 7 – 10 times a week.
I have to say I miss the fanciful $ 9.99 lbs king crab legs. My dinner parties are not as over the top these days.
I agree the butcher guys are fly, When I am Lazy I ask them to cut the thin layer of skin off the back of pork ribs. It enhnaces the flavor and meat is not as tuff. boil in beer and apple cider vinegar, brown them in a pan w/​olive oil and season w/​salt & pepper then finish off on the grill w/​tangy BBQ sauce
Now that I am done sharing all of my culinary tips, I want to end this review with my dear pal Ed. I agree with you Roda I would be in Ed’s line and the cashier will direct me over to her line and I politely say «No thanks» I will gladly wait for Ed.
Ed for the world!

Gotta give shout-​outs to some of the nicest grocery store employees around –
Every time I walk in, the produce guys say hello and offer to help me find what I’m looking for.
The butcher guys are awesome. They are always happy to answer questions (which cut of pork should I buy to make into sausage?), special order items (I’d like tri-​tips with the fat cap on, please), and cut meats to order (can I have the NY strips cut a little thicker for aging, please?). It’s like going to a dedicated butcher shop.
I will wait in a longer line just to go to Ed’s check-​out. He is pleasant AND efficient. He knows the store stock and sales so well that he’ll tell me if I’m missing out on a deal. Raw chicken is always double-​bagged and segregated from other items.
So nice to have this level of service!

The pharmacy & staff are helpful. They are better than most I have used in the past.

how come they are out of stock on the thins i always need, today it was chili mix. and it is something ever time i always have to go to a second store. and why do the let their employees smoke by the front door
(Nasty)!!!