Riverchase Animal Hospital

Beware: Price gouging for teeth cleaning on top of your furry friends getting fleas & ticks.

I’ve been going here for a while. All the doctors are knowledgable and patient and willing to answer questions. They are also always really great about giving same day appointments. Tried their groomer for the first time and was very happy. They are affordable, friendly and professional. 5 stars!

I have been
Taking my dog here for the last couple of years and right now I am disappointed by the lack of communication from Riverchase. I requested the vet call me about the treating of my dog who has bronchitis and is unable to swallow the huge pills he was prescribed (he is 12lbs)… Day 2 and no phone call– think I’m moving on

After 11 long months of ups and downs with a serious skin issues, we switched to Riverchase and Dr Robinson suggested that we hit this issue fast, furious and for more time than most other Vets would. 2 months later, she is almost 100% better! The staff has been great and we feel right at home when we walk in the door. Dr Robinson and his staff have made my little girl so much better. They fit me in anytime I call, prices are great and love how they recommend some home remedies. Thanks again for helping to care for our precious baby.

We are new to Riverchase, and they have been amazing support through my dog Midge’s serious illness — Autoimmune Mediated Hemolytic Anemia. This is an aggressive disease, and Dr. Robinson was able to diagnose it right away with blood work and an exam and put her on the appropriate medicine. They didn’t nickel and dime me with charges when I had to come in 2 days in a row.
Dr. Robinson has really gone above and beyond for me and my dog. He encouraged me to email him with any questions I had (and of course I had many, because I was so emotional when I first heard the diagnosis, that I had a hard time comprehending). The whole staff is thoughtful and you can tell they love animals. I couldn’t have made it through this difficult time without their help.

We have three dogs: two labradors and one beagle. We first visited this clinic in December 2012. I’d just had a baby, and this office was closest to our house and easiet to get all of the dogs in for their shots. I paid nearly $ 1000 to have the shots, exams and requried annual tests for the three dogs. Ouch!
Here’s the positive: the vet we saw was very gentle and kind to all of the dogs. The vet tech also seemed very kind and genuine with the dogs.
Here’s the negative: Our beagle has been on thyroid medication for years. Her pills have consistently cost around $ 25 for a 6-​month supply – even buying them direct from high-​end vet offices. When I was paying for her medication at Riverchase, they charged me almost $ 80. I was shocked. I inquired as to why they cost so much. Keep in mind, I’d already paid $ 200-​$ 300 for the annual shots, examine and blood test required to renew her prescription. It turns out that they charge a $ 10 dispensing fee plus there was at least a 100% mark-​up on the meds. I decided to order the meds online. Here came the next obstacle. The vets office won’t confirm or reply to a prescription from an online vendor, like Foster & Smith or 1−800-PETMEDS. You have to make another trip to their office and get the written prescription – no, they don’t know how to email it to you, either.
I just went through this same experience all over again trying to order heartworm pills online.
Overall: over the past few years, we’ve lived in different states and seen several different vets offices. This is the only clinic that I feel seems far more interested in making money than keeping a dog healthy and an owner calm. It’s sad that that is the case. We won’t be back.

I am a new client and don’t have a ton of experience with this clinic, but what I experienced I really liked. I took my two dogs here for their routine check up and one was due for his vaccine. I thought the front desk staff was very friendly. Dr. Morrison’s vet tech was knowledgable and let me ask her a lot of questions. She also suggested getting a Lepto vaccine which I’d never heard of and discussed that with me as well. And Dr. Matt Morrison is the best part! He is extremely friendly and good natured. He answered a ton of my questions and spent a lot of time with us. I never felt rushed by him which is an amazing feeling. And he’s really funny and cracks a lot of jokes. I recommend this vet clinic and Dr. Morrison especially!

The staff and vets at Riverchase are so compassionate, and they are always willing to help in any way they can. They are like that classic family practice with animals, because they consider your pet as a family member!!! You can talk to them about the concerns you have regarding your pet, and they really listen. They have been there for me through the best of times with my animals, and the worst of times too! I could never thank them enough for the love and kindness they showed my beautiful lab during his last moments! Then the sympathy they gave my husband as he was dealing with the loss. We will forever be grateful for their support during the difficult times, and their advice and wisdom to be a wonderful pet owner!!!

Tests, tests, and more tests. This vet seems inclined to perform unnecessary procedures. I went in earlier this year because my 9 year old doxie suffered an oral infection. We thought it was quite evident from the bloody and inflamed gums and the raw wound that appeared on her nose from rubbing at it incessantly – but not to the vet apparently! They kept ordering test after test to rule out everything but the obvious. They even tried to quote us a dental procedure $ 1000 more than the previous vet that we checked with. We finally got tired of our wallets getting bled dry and watching our pup suffer, so we politely declined any further testing and asked them to give our pup an antibiotic. As soon as she started taking the Clavamox she improved! After 48 hours she was eating and playing again. While I thought most of the staff was friendly (going so far as to call about my pup’s status almost every day) and the facility was very nice, I did not appreciate that they were prolonging my pup’s suffering needlessly while they ran their tests. I’ll own up to the fact that my pup’s dental hygiene isn’t the best, but letting 2 weeks elapse while waiting on tests would strain any furparent’s patience or understanding. I was ready to go to Banfield after this experience.

They take care of both of my dogs here. The staff handles both the super friendly and the super protective personalities well. Routine visits are just that.
Did bring in one of my dogs for a broken leg. Doctor did their best to brace it enough before a specialists could take a look. Best part I was probably the last visitor on Saturday. They took care of our situation first without questioning how long it would take.

My dogs have been going to Riverchase Animal Hospital since they became part of our family. Calvin for 4 years and Waffles for 3 years. The staff here (especially Miss Barbara at the front desk) are a joy to work with every visit. Dr. Morrison takes time to get to know you and your pets and he is always gentle and discusses options with you. Dr. Robinson was new to us but he had Calvin wrapped around his little finger in one visit. I wish I still lived in this area to continue to work with these vets and their wonderful team. They CARE about everyone who walks through the door and will follow up with you each visit if/​when needed. Thank you to Riverchase Animal Hospital for taking care of our pups so well over the last few years. You are all truly missed!

Riverchase Animal Hospital is conveniently located a few meters from my house, and with an accident prone child who loves to get into every thing it’s soooo convenient!
The staff here can not get any nicer and sympathetic than these guys. Last time I had to bring my son here was around 5:20PM on a Friday (I called & was 25 minutes away) when he decided to helped himself to an entire box of chocolate. (my other son called panicking) The lady on the phone was an angel and said «Just get here, we’ll be here till 6». They took care of him and had us out in about 40 minutes. There are 3 different vets, two of which we have seen and both were friendly, informative and love dogs!
It gets better, way better. The prices for each of our visits have been drastically under what I have always expected. They don’t add on all the different bull that other vets I have been to do. If you live in the Coppell/​Valley Ranch area this is the best place to take your child or cat!