The person named Rhonda refused to wait on me and almost made me go to another location because I would not say the words«united healthcare». I had to say those words exactly to get blood drawn. I have memory problems, she asked me my insurance I did not remember so, i pulled it out and showed her. She said she did not want to see it. I had to say the name. I told her you just saw the name so you can enter it. The card can be checked to see if it is valid or not me saying a name proves nothing. Every other medical establishment wants to see your cards to verify info. Not Rhonda… you can go to another location according to her or have Jeff who is a floater help you. Jeff helped me.