Petco

CANNOT say enough good things about this location, it’s employees and Jessica the Manager. I experienced a crazy problem with dog food I’d puchased, and she fixed it immediately and helped me to change my furries food to a better choice. KUDOS TO AWESOME CUSTOMER SERVICE AND ACTUAL CARE ABOUT CUSTOMERS AND THEIR FURRY BABIES.

We came here a few minutes before closing and asked to get a few fish (which we already knew what we wanted) and the worker laughed and didn’t want to help us because they were closing soon. The whole time helping us seemed mad, and then was skeptical of what we wanted. I love the store but some workers need better attitudes.

My pup Jasper knows he is in good hands when it’s time to have a ‘doggie day’ at Petco. The staff at this location is great! They care and take their time to groom with style! #HappyPup #HappyPupOwner

What gives? I have yet to shop at this location, get to a register, and not have at least one of the items ring up at a substantially higher price than listed. 3+ times. Likely taking my business elsewhere. I’ve mentioned the problem before, to no avail.

BEST place to groom your dog around town! The staff at the Petco, Coppell groomers LOVE animals. They always have a smile on their face for me and my dog, and some loving treats for him as well. They take the time to get to know your pet and his or her grooming needs.

I’d rate this a 1 but the staff was polite. The store itself is laid out horribly. It is sort of a maze with a bunch of isles having dead ends. The isles are very tight, and there simply is not enough space for all of the displays that they have. There is no actual check out line, just a desk sitting off to the side of the door with a register on it. At first glance, I thought maybe it was some sort of a Petco concept location that just did grooming and such. Odd… Very odd.

Terrible Customer Service.
I needed a fairly large item in a hurry and the shelf was empty, so I asked the person working there if they had any more in stock, or if they had it in stock at another store I could drive to.
She said she thought they had some in the back, and left to speak to a manager.
Shortly later she returned, and said, yes they do have them in the back, but they would not be opening the box they were in for another 3 days (it was Monday) and I could come back on Thursday to see if they opened the box.
I explained I needed it in a hurry, and would she please check inventory of the other stores to see who has it on the shelf that I could buy. She pulled her iphone out, and after a bit, told me that Target carried them, and I should go there or maybe Petsmart. She showed me the picture on her phone, and it was a different item. Realizing that was a huge deadend, I tried again to see if her or the manager could open that box in the back…
The answer: Thursday.

I couldn’t possibly be happier with the grooming at this Petco location!
Miss KIMBERLY did an amazing job on my baby (designer breed with very difficult hair that tangles so easily) she bathed her, brushed and trimmed her and did such an excellent job, I really couldn’t say enough about the service and the sweet girls that were in the grooming dept.
I hated having to leave her anywhere but now I know I have nothing to worry about, she’s in excellent hands!
Thank u a million times ladies, we’ll see you every month for the amazing pampering (and the price was shockingly low!!)
Thank you!
Lynda and Miss Posh

Awesome service from dog food to fish selection for your aquarium. Grooming department is top notch and friendly! This is a plus with my herd. Love these guys.

I’ve taken my dog here several times for grooming and they always do a good job. Plus, I like that they have the kind of dog food we use. They’re kind of expensive, but I feel like they are more specialized than some of the other places and the staff is very nice.

Pricier than others but a great selection of healthy pet food options such as raw foods and probiotics. Even found a backpack style pet carrier.
Overall, I’d call this a specialty location. They focus on quality not quantity. Prices appeared to be about 20% higher than competitors on items carried by their competition. Having said that, most items in here you will not find at the usual pet stores.
So, if you are in the market for a unique item from foods to bowls and pet shampoos — this is where to go.

The employees at this store have always been friendly and helpful, especially with questions that could be answered not only instantly, but with useful insight and feedback as well. The store is always clean, which considering that people may bring their pets through, that says a lot for being on top of things.
Prices are moderate to fair… If its a PetCo brand, you can be sure that the price will be best, but for clumping action on litter, well… the price reflects the action… There’s a bulk section for dog treats (don’t open to investigate without expecting a big nose full of uh-​huh), and there’s usually foods and treats on sale at the main entrance.

MAKE SURE YOUR BAG OF FOOD IS NOT EXPIRED! Or you will be taking it back. They are slow at ringing up your products. But I did enjoy the guy that walked me to my car and put the bags in the car for me… super nice. I think he just wanted some fresh air hahaha. The lady told me they did not carry catnip… and showed me just the toys… then my friend was like here it is… a big container at that. So maybe he should work here. Parking is horrible bc it is tucked into an elbow strip center and it is in the curve. So You have to park and walk… which is fine… but the people coming in and out off the street still think the speed limit is 50mph.

great selection of good quality dog food and a really clean store. I am so happy this location opened up. The staff is very friendly without constantly bothering you like they do at some other places.

Great to have a local source for high-​quality pet food. This location carries Solid Gold, Wellness Core, Blue Buffalo, and Innova Evo for my pups and kitty. Staff is very friendly and accommodating; my pups enjoyed meeting them and getting a chance to sniff around the store. I asked the manager if I could bring my own 30lb bucket for kitty litter and he said it was okay.

Coppell has a new Pet Store Destination, Petco is now open for business. This location offers grooming, adoption, pet photography and all the other supplies a pet owner desires.
The kitty litter station won me over. I just purchased the Petco 30lb Scoopable Refillable litter. It’s just so darn Purrrrr-​fect to being Green!