Tires Plus

This shop stands behind its work. Last week I brought my car in with power steering issues after having a rack and pinion replaced only 1.5 years ago. The
recommendation? Rack and pinion job… AGAIN. Something smelled fishy to me, since the original part lasted 10 years. Asst. Mgr. Agreed, and when the car was on the hoist, we saw a part with a huge crack in it.
They did the whole job again for me… gratis.
It’s so refreshing for me as a woman to have something go so right in an auto shop. I highly recommend this business. Kudos especially to Erasmus for his customer service focus.

I have 2 cars. The first car I brought into their shop in the AM. Then after going home my husband decided he would take in the other vehicle. Later in the day, I get a call that I have a bad battery and that it needs to be replaced. Then a while later another similar call about the other car. Ding, ding, ding !!! These people are scammers!!! i I only went there because they are close.

The staff is always incredibly friendly and helpful.

Unlike the people who’ve reviewed this place previously, I had a very good experience here! The reason I’m giving four stars instead of five is because of my initial interaction with this company.
I walked into the store front to make an appointment and was treated kind of rudely while trying to make an appointment in person. I guess people don’t do that anymore these days?
Anyway, when I brought my car in I was treated very respectfully. A heavier set black guy whose name I don’t remember helped me out. I brought my car in knowing there was a problem with a baring– a wheel baring possibly. The sound is very particular. This gentleman had me come on a ride with him in my car so I could show him the problems I was having and sounds I thought were potential issues. He involved me in the diagnostics, which isn’t for everyone, but I appreciated it. It made me feel as though my concerns weren’t written off as that of a car ignorant woman. He then also brought me back into the shop to show me the issues after lifting the car. It turned out my front axel baring was completely shot. I was able to leave my car there at 2PM and get it back the same afternoon at 5PM. I was also given a ride home so I didn’t have to wait there. These guys did a great job on my car and were over all very kind and respectful. I hope that I continue to have good experiences coming here as I will be returning.

The only thing this place has going for it is that it is very close to my house, but I have had two bad experiences here. First bad experience was when I asked them to simply change my oil pressure sensor. I purchased the sensor from Weston Nissan and wanted to change it myself but it was impossible for me without a lift. Tires Plus told me that since I did not buy the part from them they would not install it. I pointed out it was an original Nissan part. They did not care.
Today, I had a screw in my tire. I took the tire off my car and walked in with the tire on the rim. They told me it was too close to the edge and I needed a new tire. So I left and went home and got an extra tire that only has about 2,500 miles on it. I went back with both tires in hand. As soon as the rep saw me he said they would not install the tire I brought with me. He didn’t even check the DOT number to see how old the tire was. Clearly, they wanted me to buy a new tire from them. Actually, they would probably want me to buy two to match the tread.
I ended up at AutoZone and purchased a patch kit. When I pulled out the screw the tire did not leak. Turned out that the screw was small and did not puncture the tire.
What happened to the neighborhood service man that would work with a customer? Have lawyers ruined all this for us? Must be Tire’s Plus part and a new tire from their stock? Why can’t I simply pay labor and sign a disclaimer that they would not warranty my parts?
I will stick to buying tires from Tire Rack and avoid this place at all cost.

The cooper city baseball team fun raised a coupon book that is useful and included a free oil change. I had one since it was free and made an appointment for 10am the next day. I came in 10 minutes earlier and asked him if the mechanic can check up on some other details to my car since I noticed a couple of problems. Maybe 4. It took about 2 hours or so to do all of that. Never have I needed to wait so long, with an appointment, for these tasks. Usually they diagnose the car to find it’s problems instead of me having to ask him to check the problem I THINK there was. And when I asked how long they were going to take they couldn’t even give me a specific time until they were 15 minutes done with my car, and I asked about 3 times. The front desk guy that helped me was patient and he was nice, but i was already frustrated within the first hour. At the end of it all when he was printing my closure papers, he told me there was a service charge. I wasn’t even notified about that when I made an appointment and was specific about what I wanted to get done on my car. Thankfully he was understanding and nice to take it off my bill. I don’t recommend this place though.

This place is terrible. No one at the customer service desk has any decorum or sense of humility. One of the customer services representatives even called one of the customers a liar to his face. What kind of an establishment is this? While I was waiting for two and a half hours (on a Tuesday afternoon) for a simple oil change I witnessed more. A customer who had been faithful to this place for years showed up and the customer service representative began arguing with him about prices that he paid in the past. The experience here was miserable. The prices suck and there are no redeeming factors I can think of. I will never come here again. Stay away.

This place sucks took over 2 hours to change 2 tires. In the 2 hours I saw 3 other people come in after me and got helped before me.

It is places like this that make me wish I had a penis.
Maybe then I would get the respect I deserve and maybe then I would be able to dick slap you in the face like you deserve for trying to pull one over on me and giving me shit service.
You think because I am a girl I can’t do math? Quote me $ 55 a tire and then when you ring me up for three tires you think I am not going to think shit is fishy when the total amounts to almost $ 300 bucks. They added on an «optional» nail insurance fee for $ 9 a tire but was I ever given the option? No. They just did me the favor of adding that on there since I must look like the kind of girl who likes to frequenlty drive around in junk yards and pay for shit without giving a second thought. Yeah, go fuck yourself.
Did I get a good deal for my tires? Yeah compared to competitors and the GM dealership where I take my car to be serviced, Tires Plus was cheaper, but as the saying goes, you get what you pay for.
Did I get a good service? No, not anywhere close. You took the entire day to install 3 tires. Then when I come to pick it up, you try and give me some story that something or the other is leaking. Again, go fuck yourself. I had my car serviced, the oil changed and whatnot ONE week before getting new tires. Did they see a problem at that time? No. Is there really something leaking? NO. The grimy dudes saw a chic and thought they would try and cash in. Well sorry guys, not this time.
After my frustrating visit to get new tires, the nightmare continued when I was driving to work and my car starts pulling to the right. hard. I originally was going to opt for them to just install my tires and not align them but they guys working there convinced me to buy the package and that by not doing so, I could wear out my new tires. Seemed legit and I didn’t want to scrimp where money rightfully should be spent, so I had them align the tires which if you ask me should not be a separate charge. Its like hey I will install some bookshelves for you but if you want them to be level, well that will be an extra charge. wtf. Well I should have skipped it. By the time I am done with my hour work commute, my wrist is uncomfortable from having to grip the steering wheel so hard to keep me from merging into the cars right of me.
Since I did spend the money on the alignment package, I took my car back a week later to have it adjusted thinking maybe this time, it would actually get aligned to where I am not risking running into a cement wall if I take my hand off the wheel for a milisecond. Did they fix it go around #2? Nope. My car still goes right.
This time when I went to go pick up my car, nothing was leaking, but now, I needed a new battery. What a shocker.
Don’t come here if you are a female or if you are looking for a decent service. If you want to sit in a hot waiting room that smells like tires and unbathed immigrants, its all yours.

This place is horrendous. I was given a quote for 60 $ on the phone, it went to 100 $ when I came there. By the time I got my car back I paid 140 $ for a meaningless job. Complete and total rip off. They charged me a 20 $ diagnostic fee when I told them what the problem was and where to find it!!! Almost forgot to mention, they never called me to tell me my car was ready. I’ll never make the mistake of coming here again, avoid it like your life depends on it, cause your wallet does.

Car promised at 530p. I showed up at 545p and they told me that the parts hadn’t even arrived yet. They had time to call me to tell me I needed more services but no time to tell me they were behind schedule. Up yours tires plus!