Simonson’s Salon & Spa

Do not go here. Scheduled a hot stone massage for 90 minutes to take off 2 months of stress and the «girl» didn’t show up. No excuses were given and the 3 disheveled girls at the front counter had no explanation. Do not go here.

I had called to set up a couple appointments two weeks before I was getting married. The lady I had spoken with had no idea what the prices were for what services and what the service came with. I shrugged it off since I had been there numerous times before and scheduled a waxing for Saturday and hair and make up on Sunday, which was the day I was getting married. Saturday came along and I received a phone call at 12:30, (My appointment was scheduled for 12:45) and said the woman who was doing my appointment was running 30 – 45 minutes behind since the customer before me arrived late to her appointment. By the time I received the phone call I was already down the street so I just went in to talk to them to see if I could get in with anyone else since I have a daughter and only had a babysitter for an hour. Of course no one else was available, so I had to cancel that appointment! The next day (Sunday), my hair appointment was scheduled for 10:45 and my make up was scheduled for 11:45 since I had to be out of the salon by 12:30 to make it to my wedding by 2! I had both appointments confirmed by email too I might add. Once again I received a phone call at 10:30 asking if I was still coming in for my hair appointment and I said yes I was on my way, I was not schedule until 10:45, the woman on the phone said my hair appointment had changed to 10am and make up to 11am. I had no clue what they were talking about and I never changed my appointment because I could not get a sitter until 10am that morning in the first place! They made a change in my appointment without even telling me or confirming with me that it would work around my schedule! Anyways I arrived and had my hair done. I kept telling the stylist that my hair was super loose and it felt like it was going to fall out. I was completely ignored and was told that she had another appointment in 2 minutes so there was nothing she could do for me. The woman who did my make up was wonderful and super nice and did an amazing job, that was the only good outcome of this whole thing! I arrived to my wedding at 2pm and by 2:30 my hair was falling apart! I had called and spoken with a manager and I am getting a «refund» (a gift card to Simonson’s) for my hair mistake. I would not recommend this place to anyone that needs an updo and their quality of service is going downhill! They completely ruined one of the biggest days of my life!

I love going to Simonson’s. I have been enjoying their various services for over 10 years now! My new favorite is Dylan, who is an amazing esthetician! The first time she did my eyebrows for me I was so happy I had to keep looking in the mirror all day :) I love Dylan she does a great job and is so nice and upbeat and sweet to my toddler when I have to bring her with to my appointments. I will continue to go and see her for my eyebrows and other services!
Updated 8÷29÷2015 I also want to mention what a great job January does! She recently brought my eyebrows back from the brink of disaster :0 after I made a error in judgement and tried a new waxing place up the road, where I ended up with missing areas in my eyebrows that had to be heavily penciled in :(But my wonderful January knew just what to do and cleaned them up and evened them out so that they look AMAZING! Just another reason I LOVE LOVE Simonson’s :)

I love simonsons. I go there for messages all the time and it is never a disappointment. I had Ariel last and she was great for a deep tissue message! Highly recommend!