Pep Boys

I couldn’t find a listing specifically for the AVIS within this location so I figure I would post here. We were visiting family and had to rent a car to drive back to CA. We had some issues with the reservation and then the car but the gentleman, Yosef I believe, was SO extremely helpful even my Dad was impressed… which doesn’t happy very often. The guy was super sweet and listened to what we needed and made it happen.

Bought a battery from Pep boys, they had a great price and «free» installation. With the price and free installation I didn’t mind driving the 60 miles from my home.
During battery installation Manager contacted me saying it would be $ 50 for battery installation because my battery was mounted in trunk (Chrysler 300). I stated that installation was even easier than one mounted under hood and would be glad to show him. He then stated that he knew that, but in some cars with rear mount batteries (mentioned Jaguars) installation was difficult as it’s hard to get at. I don’t have a Jag, my installation is very easy to get at and would show him, at that point he said something like — Well, thats the service dept for ya.
Took it home and installed it in 10 minutes (and I’m no mechanic).
Still got a great price and would buy it again, I’m just not going to count on «free» services.

Today I went to this Pep-​Boys to get a tire replaced. I had been to this store before several times. I was greeted, the service writer let me know the cost, and said it should only be 20 minutes. After 30 minutes I walked back in the shop to notice the car still on a lift and all tires are still on it. I asked the guy that appeared to be assigned to my car (mainly because he seemed to be wandering aimlessly) how much longer it might be. His reply was «Sorry, parts haven’t brought the tire up yet, they must be backed up.» I waited another 30 minutes, now an hour in to this «20 minute» service I ask to speak to the manager. He points at the one person now dealing with a line of 4 people. When I finally get to him I ask him what is going on with this? Why is this taking so long to get the part? He left and got the tire himself, and gave it to the technician. Another 45 minutes later he finally told me the car was ready. In all I checked the car in at 4:11 PM and finally got it back around 5:45 PM. Going somewhere else next time.

We had are car towed there on Sunday, it had a bad alternator and were going to test it, but the battery was bad, so I pick it up Sunday night and brought back a new one Monday morning so the could check the system, stopped back in to pick it up that afternoon and the never even touched it, never even ordered the part. So we have to rent a car, and spend another day running and burning more gas. This is the second time this has happened to me this year, so don’t count on them, you will get hosed some way or another. Mike king from Andover .will never use this store again and I suggest using a different place if you need your car fixed.

This PepBoys also has service bays in case you need someone else to do the work for you. We are regulars here as it is very close to many other places we frequent. They have a sizable selection of «personalization» items for your car, like steering wheel covers, stickers, pin striping and other such items. We have also been able to find just about everything we need for most of our cars and other parts for getting creative with something if the part doesn’t exists. I would definitely stop here if you have auto needs.