FedEx Office Print & Ship Center

Dropped of a Fed-​Ex package yesterday and the female ‘manager’ carefully scrutinized the box I was using which was heavy duty cardboard, no dents, no wrinkles, but did have 3 inch label that I had to use a black marker to cover up, she said that Fed-​Ex was ‘cracking down on used boxes’ and «for future reference, we sell new boxes».
This really ticked me off — Especially since there was nothing wrong with the box and with all the push to recycle/​reuse these days… I have shipped packages for over 30 years through fed-​ed, UPS, DHL, USPS and many others and never had some nitwit threaten to reject a perfect box so she could sell another — that is bad business
Guess I will have to use the other guys from now on.

I got great service at this FedEx Office.
First time customer, I went there yesterday to order four printed products: 2 kinds of regular copies, 1 two-​part carbon-​less form, and 1 box of business cards. I gave them digital files that had three completely different kinds of formatting.
They had my order completed in SIX HOURS! I didn’t need any of this stuff for a week. But they still got if done super fast.
I was helped by Quinn, the Assistant Manager. He was knowledgeable, helpful, and patient. He also explained to me that they can do magnetic signs and yard signs, which I will need soon.
They’ve earned my business as a one-​stop-​shop for all of my printing needs.
Thanks!
–Daddy Maxx Retro

1 star is pretty accurate so I will continue the trend.
I did not interact with anyone and if I had I probably would have ruined their day. I used the self service PCs, which charge per minute… Well, great, but not when they use dial up internet and shitty PCs. It took 3 minutes just to load Google and another 3 to download a black/​white PDF. $ 6 to print 4 pages. Lol, fuck off. I tried my actions in Firefox and Internet Explorer… Both were shit. Google said the IE version wasn’t compatible… Time to fire your IT department as a whole or adjust your IT budget so they have money to fix all the problems.
I was in a hurry and didn’t have access to a computer so I couldn’t go to Staples instead where the same thing costs me $ 0.30. Learned my lesson.

This place is awful.
A few years ago, when I was getting married, I sent a few things to print there and many of the things turned out wrong and they were less than apologetic in correcting it. I have a friend who says the same thing happened to her.
Last Christmas, I ordered printing services through them for my cards and they cut them for me and they were SO crooked and awful. I should have stopped using them then —
But — fool me twice, and shame on me. Over the holidays I had something shipped to their facility because I was out of state and didn’t want the package sitting on my porch in the cold for a week until I was able to get home to retrieve it. I called this store and told them that I had redirected the shipment to them and gave them the exact date when I was coming to pick it up. I also recognized that they only hold things for so long after they’ve arrived and the person said it was no problem to hold it longer because I let them know. I arrived on the day I said I would, to pick it up. The female employee who helped me disappeared to the back to get my package as I stood a few feet from the counter. She came out with no package and went over to a manager to ask for help. The manager was «busy» talking to another employee about some random non-​work related topic and looked extremely unpleased to be interrupted. She told him that a package for a customer (me) had come in, wasn’t picked up and then was shipped back to the shipper. The manager said (in a really harsh tone) «WHICH customer?» and I was pretty turned off by his attitude. So I stepped more toward the counter and said «Me.» The manager came over to me at the counter and repeated what I’d already overheard by the employee. I said «So, calling and letting you know I was going to be in to get it a few days late and being told it would be held longer, makes no difference to you?» to which he replied in the snarkiest way imaginable «How are we supposed to know when you’re coming in?». I responded «Because I gave the exact date.» And he said (get ready for this) «Well, there’s nothing I can do about it. Talk to the place you had it shipped from, the package is on its way back to them.» NO apology, NO explanation. I stared him down for a few uncomfortable seconds and then said «Thanks for nothing!» and left.
Overall, when it comes to me reviewing a business, I can get past a few mistakes. But the attitude of the people who work there, who MANAGE these places makes all the difference in the world. If you want to give your business to a place who will treat you like dirt and doesn’t care about your needs as a customer, then this FedEx Office location is just the place! As for me, they won’t get my business again.