Enterprise Rent-A-Car

I’ve been using this location for years as our company has an account with them. I’ve always been happy with the service and found employees very friendly and helpful even when they’re busy. A couple of times I’ve gotten in a car, and realizing the previous customer smoked in it returned to the counter and promptly received an apology and an exchange to another car. The only negative I can say is a requested pickup during rush hour may not meet expectations, but this can’t be reasonably expected. Overall, great experiences in the 75 – 100 rentals through the past few years.

Friendly staff. Dealt with a rental from my car being hit. Everything was paid for by the other party’s insurance. Instance paid for a full size car. Was given a small car at first, then swapped out to a full size. The full size wasn’t that clean when I received it or in the best condition. The agent never called to swap out to the other car so I had to call. Besides that, service was great. They provided rides to and from the body shop.

I found their service to be courteous and helpful. I was very happy with my car for the 17 days I had it.

I wasn’t happy with my service there. The guy tried to upgrade me to a big car. I told him I wanted something smaller so he brought me another SUV and said there weren’t any sedans. However at the same time a sedan appeared. He went to clean it and came back telling me that somebody else took it but said I could have the same one that was next to it. Hmmm… so there weren’t any earlier???

do not use. these people are crooks to attempt to charge you for damage that was not done while you had the rental car. they nitpick at tiny scratches and Marks that no one would have seen otherwise. it’s unbelievable to me how they can just rip of people were using their service and continue to get away with it.

I recently needed a car for travel on a long holiday weekend. I must say that after reserving online I wasn’t aware of some «fine print» items like needing a major credit card because I’m under 25, but it was explained when I arrived. Although, it was easy to reserve a car online and when I went to pick it up I only dealt with friendly associates. They offered me their insurance coverage along with a few other things and did a visual inspection of the car with me before I signed anything. After an unfortunate circumstance, less than an hour after I left with my rental I found out I could no longer take the trip that weekend. I had the car for about 45 minutes and drove it to my apartment and back for a total of about 5 miles. Both associates, who’s names I can’t remember right now, were very kind and accomodating, even though the office was now closed. They understood my problem and took the car back from me– it was a very easy– very painless ending to a potentially big problem. I am grateful for their professionalism, accomodations, and friendly service!

This is my preferred enterprise location. I have used numerous branches for work travel and the service here is always superb. The staff is friendly and even offer pretzels and water for your trip! I would highly recommend using this branch.

Rented a car while mine was getting new brakes. Upon return, they charged me $ 1000 for a chipped windshield and a missing bumper clip. After fighting it and asking to see the cars logs, I discovered that both damages were there before I rented the car. When I pointed this out, they waived the fees but it only took a month of fighting to get to this point.
Oh and the employees are very unfriendly. Louis and Gerard specifically come to mind.

AVOID AT ALL COSTS!!! My personal car was recently totaled so I needed a rental for a few days/​week until I found a replacement. I made an appointment with Enterprise of Conshohocken to be picked up and for a rental. Over an hour went by and a no show. I called and asked what was going on and they had nothing scheduled then finally found an appointment that was made on the wrong date, wrong time. First red flag. When I was presented with the rental, I was on the phone with insurance, but I was still walked around the car. We did a quick 30 second speed lap around the car from 10 feet away and they sent me on my way. Upon bringing the rental back, the car was fine-​tooth combed on hands and knees, completely the opposite of when the car was presented. A very minor, unnoticeable in most lighting, ‘dent’ was found, something that I was not responsible for. Immediately they jumped to set up a damage claim, not willing to discuss or work something out whatsoever. At this point the Manager became rude and unprofessional. I feel because of my age the car was inspected much closer than any of the other customer’s I have seen. I have taken up a claim with the corporate office which is currently ongoing. Every time I have used Enterprise it is one problem after another! Should have known from multiple similar stories from friends/​family. AVOID LIKE THE PLAGUE!

Minus 5 stars. Do not use!!! Correct address is 1207 W Ridge Pike, Conshohocken PA 19 428. I dealt with Jonathan Kapp who was rude, disrespectful, unprofessional and flippant. He alleged I caused damages to the car that I could not find at all. His manager Louis was not much better standing and listening to how I, as a customer, was being addressed so rudely and did not intervene. DO NOT USE this location!!!
(I had to put a rating in so this could process). LG

I can not rave enough about this location. From the moment i walked in to a month later when I returned my car, they were so kind. Called frequently to make sure everything was going well.
I happen to get a flat tire when I had my car, instead of making a big deal about it they were so hospitable and took care of it.
Matt (i know there is 3 lol) and another gentleman that i cant recall (joe?) were fabulous!