Kustom Werx

My Accura RDX had a dent that was rusting and a cracked tail light. I didn’t know what to expect as far as how much and how long it would take. Cory was great. He have me a fair bid and I brought my car in thinking there would be add ons to increase the price… not at all. They did a fantastic job and it only took them 1 day! It’s a little intimidating as a woman to bring your car into a body shop having no knowledge of that world. Cory and his staff are honest and reliable I would definitely recommend them!

My car had damage from semi trailer and I needed a new front bumper and left front inner liner. I took my car to Kustom Werxs and met the owner Cody. Friendly individual and he quoted me a price of $ 1200. Ask how long it would take to repair and he stated three days. The following Monday I called asking about the progress of repairs on my car. The excuses began with apologies and it would be ready tomorrow. An additional conversation was started by Cody asking why I left my car with them. Ok I was shocked by his statement implying the car was drivable, I could have driven it and not rented a car during repairs. This only begins to describe the absolute lack of communication during the repair of my car. I had to call on Tuesday afternoon to find out if my car was finished. Casey in the Kustom Werxs office said it was finished thirty minutes ago I guess I forgot to call you, a quote of his exact words. Picked up my vehicle and Cody was not at the shop to discuss his not meeting his verbal assurance that my car would be finished in three days. Casey said he didn’t get a chance to QA my car out of the shop. To say this company has a loose standard of customer service would be an understatement. I have feeling my experience is a daily way Cody and company conduct business.