Windsor Manor Rehabilitation Center of Concord

The CNAs are rude (with the exception of two, Mai and Doritha)
The nurses won’t do anything they feel is beneath them (with the exception of Nikki)
The majority of the staff needs to take a sensitivity seminar
The dietician is friendlier than most of the staff
The housekeeper is friendlier than most of the staff
If you press the call button expect to wait at least 30 minutes for assistance
Day 1: Lena, a CNA, left my Grandma sitting on the toilet for at least 20 minutes to assist other residents
You have to make sure the CNA uses a new diaper after the resident uses the restroom
My grandma who is a high fall risk fell 15 minutes after we left
Day 2: Lena, a CNA, gave my Grandma a shower. She used the same washcloth she used to wash my Grandmas entire body to wash her face
Needless to say after 1 week we transferred my Grandma to another facility
Diamond Ridge in Pittsburg may be an older facility but it is just as clean and the staff is amazing

Bad Rehabilitation place they killed my grandmother abused her and let her get a infection that made her die I hope this place gets shut die before they kill more they get 0 stars didn’t mean to put 1

What a joke this place is. My girlfriends mother is stuck in this hell hole. She had a medical issue and we asked the nurse to contact her doctor about it. We were told that the doctor was contacted and later found out that he was NOT contacted. They are refusing to show my girlfriend any medical records on her mother even though she has power of attorney. The. They tell us that they will no longer supply bed pads and if she wants them that we need to supply them. What a joke.

Ayesha J, please send me a private message. I would love to speak with you! Anyone else that has had issues with this place, please send me a private message too. Thanks!

I’ve been in this facility several times meeting with residents. The staff at the front desk are very welcoming and helpful. I arrived early this morning for a 10 a.m. meeting with a resident and the woman at the front desk was cheerful and happy to call the care provider assigned to the room so that she could walk me back.
The facility seems very bright to me — there is a lot of natural light and many big rooms for the residents. The place is also clean and spacious — the walkways are wide, as are the rooms, making mobility in a wheelchair that much easier. Most of the patients I saw were in wheel chairs, though not all of them. Windsor provides care and recovery for many different types of injuries.
I asked the family I was with if they were happy with the care that was being given and they really were. They said the staff truly cared about their father and he definitely seemed in good spirits when I met with him. Recovering from a serious injury at almost 90 years old would be hard — you have to really trust the facility giving your loved one care — I feel like this is a place that makes it easy to do that.

Holey sheets for an unholy place. My mother is currently in there. They neglect most of the patients and it smelled like BO when I came to visit today. If given a choice I would not recommend this place after knee replacement surgery. Most of the workers could give a rat’s ass about patient care. Oh yeah and the sheets have holes in them too.

A relative is a long time resident at this facility. on the surface all looks well, but looks are deceiving. There does not seem to be a consistent standard of care, rather it is subjective and variable depending on the personalities of each caregiver. It’s very unsettling. Also, there seems to be no resolution to issues. A lot of drama. I hear the short term wing patients get better nurses, nursing, equipment and even beds, but long term or terminal patoents are short changed.

Awesome facility and renovated!