Valley Relocation

I’ve decided to use them for my move to Midwest. So far John, the sale rep and Celia at the office have been great. John gave me an estimate and explained all the charges and fees upfront. Celia sent me a contract to sign with a bit of delay in correcting my name and destination address.
The driver Bob Hirchak (Check him out on:
) arrived a bit before time, which is much better than late. And just speaking with him reduced our moving anxiety: We knew we and our stuff were in good hands. They were loaded and on the road before we even knew it. Follow up from Celia has been excellent. The price I have paid is as per contract: No last minute charges so far.
We know when our stuff is going to reach, and are getting regular updates from Bob and Celia. We are very pleased with how the moving going so far.
Our stuff arrived on time and Bob was great ensuring all the boxes fit in the storage unit with lighter boxes kept on heavier boxes, and tunnels for us to be able to access each box. He also offered us brown paper and tape to cover our furniture that was in the mover’s blankets earlier. Bob has been just amazing.

Do Not Use Valley Relocation /​North American Van Lines!!! What a horrific experience! We were promised truck to take us 1000 miles from Danville CA to north Idaho at 9 am early June 2015. Small truck showed up at 11:30am to take our stuff just to Concord and were told «in few days we will get a driver» and they will «reload and take your things». Not enough room in little truck for our Stuff but told by Valley Relocation management «another truck will be at your house soon». Other truck never comes and same guys who did first load had to unload it and drive back and load rest! Needless to say we did not make our hotel that night and Valley Relocation refuses to pay for another motel in Bay Area that much more expensive for us.
Told by Valley Relocation they found «another driver» several times but again no driver. Took almost three weeks to finally get our stuff. The guys doing the actual work did a good job with what they had to work with; it’s the management and terrible communications from management!
Again: DONT USE THESE GUYS!!!

This firm is a disaster. This was the delivery service that Weaver Furniture decided to use to deliver a media cabinet to our home. First they said they would deliver on Thursday. We told them to bring a small truck since we live on a narrow road (which has not been a problem for moving companies, other furniture delivery firms, UPS, Fedex ect). On Thursday they arrived and could not get up the road. Instead of calling to find out a solution, they returned to their warehouse. After repeated calls, they promised to delivery between 10am and 2 pm the following day. They did not show up. After repeated calls they said the could deliver it to the end of our road but we would need to pick it up with our own truck. We agreed, but they still refused to deliver it on Friday, refused to let us pick it up at their warehouse with our own truck on Saturday.

First time using a moving company, changed the negative perception I had of movers. All the staff was friendly, respectful, and eager to work hard. My wife had a five week old at home and didn’t have a concern in the world!
My wife and I would recommend valley relocation to anyone we know. Great prices, great people, great move.

Clint and Jeff did a great job on our local move. They were careful and friendly. My wife had to tell the office to NEVER make her speak with one of their staffers, but the others were fine.

I was very Happy with the folks at Valley Relocation. I moved from Walnut creek to Benicia a few months back. I was a little worried because I had a ton of stairs at my old house and my furniture is very large. It was no problem for my movers, they just picked it up and away they went straight into the moving truck. They completed the move with in the estimated time and nothing got broken. I highly recommend this company. Make sure to tip the guys well. They work very hard and they deserve it!

Valley Relocation was nothing short of amazing. My sales lady (I think her name was Sherry) was very friendly and professional. She knew all the questions to ask. Come moving day, the movers arrived promptly. The whole moving crew was professional and also pretty friendly, which I didn’t expect.
In the past, I’ve used Beakins and Waters, never again. Valley Relocation offers the smoothest transition for anyone planning a local move. I will suggest them to all of my friends and most definitely call them first if I ever move again.
Great Job!

Valley Relocation trashed my brand new mattress and box spring… Valley Relocation in Concord California destroyed them and now will not pay a refund. DO NOT USE THESE movers… they are extremely unprofessional and total scam artists… when they came to the house to pick up the mattress set the drivers did not even have mattress covers… instead the used shrink wrap to cover the mattress… they said it was just for the short trip to San Jose to their warehouse before being properly boxed and sent to the dock of Hawaii Ocean Transport in Oakland… oh how they lied ! The mattress showed up on the dock a couple of days later bulging out of the shrink wrap with footprints all over it and FOLDED IN HALF ! NICE! Now that is a caring mover if I ever saw one… this would not be so bad… but the day before the actual pickup I was assured they would bring a mattress cover. When the mattress finally arrived at the dock in Oakland they would not even receive it unless its condition was properly documented, it was in such bad shape. If you want to use a shipper who is so inept that they cannot even make a local deliver without trashing your furniture rest assured that Valley Relocation in Concord California is your team. Valley Relocation also does business as North American Van lines in Concord California.