U-Haul

I called to get a price on renting a truck for the day. I spoke with a representative Jennifer on the phone. Initially she asked me for a Phone Number (or) an Email address. I gave her my email willingly. She then asked for my phone number. I told her that I felt that they had enough to intelligently dialogue an give me a basic price. She nearly yelled back through the phone: I KNOW THAT I HAVE ENOUGH INFORMATION TO INTELLIGENTLY… I hung up the phone… Rude, Unprofessional, Hostile!!! I will (NEVER) call them again, and if asked. I will tell everyone that I know about my negative experience. Jennifer, here’s a suggestion; find another line of work!

Easy online reservation, quick checkout, easy return. The pickup truck I rented was fairly new, clean and comfortable and had plenty of power. I would give 5 stars if they provided onsite parking for local renters.

If there was 0 stars, I would have picked that. This is by far one of the worst rental places in terms of customer service. I can’t believe they are even still in business. They’re employees are tremendously rude and untrained. Their «Road-​Side Assistance» shouldn’t even be called Road-​Side Assistance because they don’t even do anything (they don’t even have the tools at hand when the Uhaul breaks down). The Uhaul already had a flat tire in it and they won’t even take it to switch it to a new Uhaul. They forced us to wait for Road-​Side Assistance to come which took 4 hours. They will not compensate for making us wait and we did not get anything done that day. WORST PLACES TO RENT AT. NEVER GO HERE EVER!

With out a doubt the WORST!!! rental experience I have ever had the displeasure of going thru. I’m going to say the main things that bothered me but trust me I could Rant for hours about the blantent disreguard for anyone expect themselfs i by that i do not even mean uhaul i mean the sad excuse for employees that sit in chairs at the location. So first i was contacted an hour befor my reservation to say i would have to go to vallejo and that they would charge me for any mileage and toll as a result of that. So i settled for something that wasnt even close to what i needed i needed a motorcycle trailer and had to use a box truck. Ok it happens but thats not where it ended. Then i get there and the employees are better described as residents at a building. They do not greet you call you up or even acknowledge that you are in the building. I had to go up to a representitive whom was on there cell phone and say excuse me. He looks up like i am a hinderence and says what do you need. I explained i had a reservation and he reluctantly began to help me. As i was there a lady whom i can only assume to be the manager or suervisor sat laid back say «cant help ya to customer after next not offering a different solution or even caring at all. After woundering around the lot i managed to find my truck with no assistance only to see the fuel is ¼ lower then stated. 25 min later that is rectified by a scribble on my sheet. Then i get over charged. These are a few of my issues i experienced. STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY…

I will NEVER use this place again! I made a reservation over a week ago and my reservation was CONFIRMED for pick up at my requested location. 1 day prior to my move date, I receive an email telling me that my truck wasn’t available at the location and that I would have to drive 30 miles away to pick up at another location and drop off. Instead of doing anything to accommodate for their mistake, they simply stated that trucks were subject to availability. WHAT THE HECK IS THE POINT OF HAVING A RESERVATION THEN? Today is my moving day and I have people coming over to help me move in under an hour, and I’m still scrambling to find a truck to move. Thanks for nothing U-​HAUL! I will be calling the corporate office to voice my displeasure.

I rent from this UHaul on a regular basis for my organization and the service is always exceptional.

The worst uhaul location ever. I free been here twice in 10 years and both times they did not have my truck.
Even after confirming it online with the online check in.
They claim it’s the call centers fault for not checking to see if the trucks are actually available. But that doesn’t excuse them. Where it’s the communication between the call center and the pick up location?
So here I am, already paid for a couch I needed to pick up with a truck, I drove out here from Oakland because the couch is in Concord, and they don’t have the truck I was promised.
This is unacceptable. They are unprofessional.
I don’t want your $ 50 guarantee. I want the truck that I needed to pick up this large sectional sofa.
So now I am out of luck and I have to tell these people I can’t pick up the couch. And they leave for Germany this afternoon.
Hahaha!
Thanks uhaul for your amazing reliability and professionalism!

This place sucks! I made a reservation on line two weeks in advance when I got there I waited in line for 45 minutes just to be told they didn’t have a truck for me, even though there lot was full of trucks, now what am I supposed to do? I have people waiting to help me move! Ugh! I will never go here again. Oh! And they only had two registers going with a line out the door! I do not recommend this place at all! 0 stars in my book!

I gave 3 stars b/​c they are in line with the corporate u haul deals & prices & keep a good stock of most needed items.
Customer service however was poor. I went in to get boxes & the lady didn’t know how to take my payment. One man at the register made a remark on how he hated kids because he heard my two year old giggle. My kids were VERY well behaved in that store, which I can’t always say. There was no whining done whatsoever. He didn’t even know my kids were there until he heard the giggle. Then I spent 10 min trying to leave their parking lot as they blocked me in.
I don’t usually write bad reviews. If I don’t like a place I just don’t go back. I took the time to write this because the mans comments we totally unwarranted & made me feel very unwelcome. I’ve known the u haul brand for many years to be a good brand. So hopefully they are concerned they have representatives representing their brand in a totally unprofessional manner. As a manager myself I’d be concerned as to the image my employees project & the capital they might be losing. I’m not going to be back. There are many other u haul branches I can go to that represent themselves professionally.
Just because a Mom shows up in workout pants & sneakers, kids in tow, doesn’t mean you can be rude. I would’ve returned for more boxes & a u haul rental.

Matthew who is the assistant did an amazing job helping us! He was truly a professional and was a great assist. He is an asset for the company. Thank you Matthew and I recommend him!

Jeez–
Uhaul no longer has the gas tank full when you leave, but you have to return it at the level it was at when you left which creates a large margin of error and invariably folks put more than they have to. TOTALLY BS! Shoving it up the you know what to the little guy again, right Corporate America???
I have to give the this location at least three stars because their service is great, but I really would like to give it one star because of the corporate greed.

I have been here many times over the past few years. The customer service is great. I always inquire with the customer service staff who are the best workers to hire and I have never been misled!

Whenever I rent a U-​Haul, I try to stick with a corporate store because if you get shitty service, at least you have corporate to contact. No different this time. I’m a repeat U-​Haul customer and this is the first time I’ve used this location. I had rented a truck last Saturday at 8am and brought it back by 10:40am, and even filled the gas tank. The check in dude did a quick job and signed me off and sent me on my way. Well, prior to arriving there, I had filled the gas tank to full. The check in agent didn’t say anything about the fuel, but when I received my email receipt, I was charged an additional $ 10 for fuel.
I complained on the U-​Haul FB page and a manager got in touch with me within 12 hours to apologize and refund me the $$$.
See, had I gone to a trailer park or storage place to rent a U-​Haul, I could see this ending very horribly.
This was probably my 7^th or so time using U-​Haul, and overall the experience was great (minus the minor snafu on the fuel check in). I’d highly recommend this U-​Haul if you’re going to need a truck for moving.
Cheap moving supplies, too!

I’ve used this U-​Haul location three separate times, and have always had a pleasant experience. However, last time I ended up stranded here (after turning in the rental) because my cell died and couldn’t get a hold of anyone. The staff went out of their way to help me arrange a ride and helped me get out of there on-​time to make an appointment.
To potential customers: keep in mind this place is *crazy* busy on the weekends. Make a reservation if possible, otherwise it’s pretty hard to just walk in and rent a truck of a particular size out of the lot.

Wow, I’m actually surprised with the poor reviews. I’ve never rented a u-​haul before, and although Budget truck was much cheaper, they didn’t have the size trick we wanted. This u-​haul location was great and made the whole this easy for us, from pickup to explaining the different options, to drop-​off. I’d use this location again.

I would give this location a negative star if possible. I ordered a hitch and after several weeks followed up as I never received confirmation of the hitch being in stock. I then was scheduled for installation at 7:30 AM and when I got there the manager told me that the hitch wasn’t in and his installer was having a bad week and was not around to install it even though I had an appointment. He promised a discount and to get the parts in ASAP. Two days later someone called and said the parts were in and that the installer would call me the next day to get the hitch installed. Well it is now about 6 weeks since this started and I am still waiting to get it installed. Do not ever use this location. Completely out of control.

Negative stars or none if possible. They are awful and with all the bad reviews, why are they still in business at all? We had my son all set up with an appt. on his move day from Oak. to Walnut Creek with these guys and when he arrived at the appt. time, they had no idea who he was or what he needed. They completely had lost his reservation for the truck we reserved. He had to scramble to get people to help him move because they had NO other trucks available from that location.
OK, so the manager is such a loser that he can’t get any trucks from another location in time to fulfill the reservation/​obligation.
Shut this place down. The reviews speak for themselves. I was going to rent from uhaul later in the fall but uhaul — any location — has lost my business because they don’t know how to treat their customers.

Eddie was helpful and very quick with his inspection. He gave me 100% of his attention and I didn’t even have to park the truck in! If everyone had Eddie as their U-​Haul guy I bet this place would have better reviews.

Zero stars?
Made an appointment online to have a hitch installed. They called and had to reschedule because apparently someone was going to be off that day. So, whatever — rescheduled for a week later. Day before the appointment, Gusty calls, but I’m on the phone so I can’t answer. Left me a message that my appointment is going to be rescheduled because they don’t have the parts.
Tried to call and reschedule, but all of the phones are forwarded to some regional call center… Sorry, we can’t help, you need to contact the local office. Now I’m trying to get a refund but no one seems to know how to do that… UHaul really sucks…

Waited an hour and a half for a trailer which was already reserved! No pins in stock for a standard truck. Slow and unorganized.
Avoid this place like the plague!