Travis Credit Union

This is the worst banking experience I have ever had. I am selling a vehicle and the buyer was getting a loan and it took over 4 hours and clearly the loan officer had no idea what he was doing and insisted I give up my vanity plates. When I explained that plates belong to the owner not the car he just gave me a dumb smile and said nothing.

I just came in the branch. I walked into the area where the atm is. I planned on withdrawing cash out of my non tcu acct to deposit in my travis savings. I hear a woman very loudly say «we close at 5:30 this is f**ked up» it was 5 mins til closing and they were empty. A lady and her small child were in the lobby as well. I’m sure she heard it also. Seriously, it made me hesitant to walk in and do my deposit. Fortunately when I poked my head in the wide open door and asked if it was too late to make a deposit the nice man helped me and said «come in.» So yay for him… rude loud mouth woman, not so much. My 6 year old stepson has a savings account here. I would have hated for that to happen if he were with me. Have a little respect for your customers.

Customer Service is terrible.
I will never use this bank again in my life.
They cancel your account without even given you a notice.
Bank of America is much better bank

Love love love this credit union! You can take a picture of a check with your cell phone to deposit it! They have envelope-​less ATMs now they make their debit cards right there while you wait! Plus they respect their customers understand that people have problems sometimes and are patient with you when you do have a problem unlike some other banks I know of.

I’ve had the opportunity to get to know most of the staff members here and I highly recommend this location for your personal and business needs.

Looking for another bank? People often overlook credit unions. I’m glad that we didn’t. I switched my money to American Savings, and it got bought out twice and I ended up at a big conglomerate that I shall not name to protect the guilty. After several ridiculous and costly incidents, my wife and I decided not to wait to finally move out of that place — but where to go? We were both comfortable with Travis, so we went here.
It has all the services that a typical middle-​class family would need, and then some. Checking/​savings, credit cards, loans, retirement, etc., etc., etc. The employees try hard to help their customers, instead of seeing us as as just another Joe Blow. Not fancy, which is fine with me; I don’t go to this branch to admire the plastic ferns, just to take care of business. And they do that very well. Problem is, it takes some doin’ to get onto Diamond Boulevard north.
I like the ATM network a lot. Being a credit union with agreements with other credit unions, there are thousands of ATMs across the country, and dozens in this immediate area, that you can use surcharge-​free. Some will even take deposits. Does NOT need to be a Travis ATM; it may be in your local 7 – 11. Their website gives the location of the nearest fee-​free ATM.
If you need a place to park your moolah, you’d do good to check them out.