Timothy P Shea, DPM

I had a good experience with Dr. Shea, though my issue has come back again. Not necessarily his fault at all… Dr Shea cleared up my initial problem easily and quickly. I had no problem with office staff

I would stay very far from this doctor and his office for numerous reasons. As several of the other reviewers stated, the office manager Amy, who is Dr Shea’s wife, is curt, rude, harsh, abrupt and totally inconsiderate of patients. That in and of itself is just terrible, and apparently she is reputed to be this way! Secondly, being an in network insurance provider, their billing practices/​policies are terrible. The office in Concord is old and crusty — next to John Muir Concord. Finally, this podiatrist completely misdiagnosed my condition. My husband and I were appalled at the treatment I received and we gave it several visits. This doctor really needs to retire at this point. Go somewhere else for treatment is my best recommendation!

Dr Timothy Shea is a great podiatrist
My son was in an accident and we have Kaiser Coverage
We went outside Kaiser and found Dr Shea for a second opinion
The best thing we did
Dr Shea was very detailed and recommended the correct treatment for our son
Lais Newton

After dealing with the front office, I walked out and didn’t bother to make an appointment.

I do give Dr. Shea 5 stars! He was informative, kind & patient. I’d recommend him to friends & family. Here’s why I only gave Dr. Shea a narrow 2 point score. His office staff. I thought them to be rather short & a bit rude upon my calling 3 weeks ago to make an appt. I then visited the office on 6-​25-​2014 and found out firsthand that his office staff is seriously rude. The nurse that assisted Dr. Shea was ok, but upon my finishing up my appt. (that Dr. Shea addressed quite nicely) I was told to get a kit to continue to tape up my foot. I questioned the front staff and was told it would be $ 23. I didn’t have enough so I asked them to bill it to me. The office manager, who I soon learned is the RN, swirled her chair around and rudely said «no, we don’t bill supplies» and upon my shock she merely turned around. I acknowledged her rudeness and she (again) said in a rude tone «I’m sorry-​we don’t bill supplies» as she quickly turned away. Never did anyone apologize for their rudeness, nor did they even whisper a goodbye. I’m a pretty darn good person and I don’t appreciate being treated as such. I plan on writing Dr. Shea a personal letter about his staff and to explain why I won’t be returning.

It is a sad situation. I truly liked the doctor and 2 of the assistants, however, the others and office manager are rude and need some customer service skills. I will no longer be going there any longer. The office manager screamed at me in front of many patients and they made a billing error and she said we dont make mistakes, you never paid so before you come back you must pay balance of 45.00. I was very polite and she said they never make mistakes. they check 3 ways. They never told me I hadany kind of balance my prior visits, and when I said that, how was I to know, she snapped at me like I was a criminal. IThe office manager treats all patience that way. I was never so embarrassed. Who treats good patients this way. Dont go there if you have a choice…

Visited Dr. Shea twice before deciding to go elsewhere because of his office’s policies surrounding insurance.
Dr. Shea was nice and seemed like a good doctor but some of his office staff need to be taught that customers are the lifeblood of any business and should be treated with respect… not yelled at for asking, «When will someone get back to me?» No need to deal with a rude staff when there are plenty of other doctors around to choose from.