Terry’s Auto Repair & Towing

State Farm referred me to Terrys auto for a emergency roadside service because my car had a flat at 1 am. Company let me know the eta would be thirty minutes. I received a call from the driver 30 minutes later alerting me he would be to my vehicle in 25 minutes. When I asked about the time delay the driver let me know that I was not helping him he was helping me and proceeded to hang up on me. Dispatch called and let me know the driver had a rough day and it would take another hour and a half to get another driver out to me. Needless to say I declined there services. I waited another 30 plus minutes for a company to arrive that was professional.

Rude and condescending over the phone. Sorry not all of us are auto specialists. We are, however, potential customers trying to give our business to you, so a little empathy and education will take you a long way in the customer service department.

I give them one star because of default. Terry’s Auto Repair & Towing were called for a tow, because one of our cars wouldn’t start. We were supposed to get towed from Walnut Creek to Concord for $ 100. I figured that was a good price based on previous quotes. We called to get the car towed to our mechanic because the car still showed signs of having juice from the battery, but the starter wouldn’t turn so we thought it was the starter.
When the tow truck driver got to our car he first pulled out his battery charger and walked to my car, he charged it and it started. Now that the car starts, I asked him how much is this going cost me and he said $ 100. Why wasn’t I told that before he charged my car. I called the lady who sent for me a tow truck driver, her attitude was horrible she told me that she has me on a recorded telephone call agreeing to pay $ 100. My reply was I agreed to your tow truck driver to take my car from Walnut Creek to Concord, not for a jump. If anything your driver still needs to take my car from Walnut creek to Concord in order for me to give him $ 100. She said OK, lets act like the jump never happen, then i ask her how much is it going to cost and i gave her both addresses so she could give me a price, she told me $ 100 min and $ 180 max. I asked her to tell me the price now because i don’t trust you, finally she tell’s me $ 180, she follows the comment with we gave you a jump, and a $ 49.99 service fee.
I would NOT recommend them to anyone. When i paid the tow truck driver $ 100 for the jump he tried to charge me $ 4.00 because he using the square. Do Not Use This Company You Will Regret It.

I’ve used Terry’s Auto Repair over the last 20 years and have had excellent service each time. I don’t own the newest cars and don’t have a lot of money so I need efficient, timely repairs at an affordable cost. Terry’s gives me that every time. I recently took my car into Terry’s for a «mystery» electrical problem that the local Honda Dealer could not figure out. I thought I was going to have to dump the car but not to be! Terry’s Auto figured it out!
I think the thing that first impressed me most (and continues to do so) about Terry’s is that they are a very straight up, honest shop. They don’t try to convince you that you need a bunch of repairs done when you don’t or give you «worry scenarios» about how if you don’t do something, your car will self-​destruct. They fix what needs fixing at a reasonable price, with no surprises, and you go on your way. I can’t recommend them enough.