Starbucks

This place is horrible! I ordered a pink drink and I got pretty much a cup full of ice!

Starbucks itself is always a 5 star to me but service wise it depends where you go, ive been coming to Starbucks in the mall for the past few years since i work near by and visit the concord mall often as well. Today for the first time i did not like my service! They made my drink Wrong TWICE! And when i told the barista «kiana» she got mad and just the way she made my third drink it was awful! I understand that sometimes it gets Bussy and to have to remake a drink it gets stressful but thats not the way you act towards customers! Because our money we pay to have our drinks is money you get paid to work!

First time coming to this particular Starbucks. It must get really busy because it’s in a shopping center; definitely not one of those quick in-​and-​out experiences. I went with their mocha frappuccino and the drink itself was fine. It just took at least 10 minutes to finally get my order, considering I saw a lot of baristas and staff behind the counter. Bottom line is to exercise some patience and allow enough time.

Used to love Starbucks. 2 – 3 times a day I’d grab my coffee Quad White Mocha 180 degree stirred. 12 bucks a day. But alas they have changed and this Starbucks is EVERYTHING I have come to hate. Used to be sure I can do that. Sure I can do anything g you’re the customer now I ask for honey in an apple cider (wait it’s January they don’t have apple cide but Peets does lol) because my 4 year old nephew is sick and I’m told you can grab honey with the condiments. Ahhh I can’t wait till you all close and we can have actual coffee shops again where you can have someone actually give you a good coffee with a smile and good service.
Nothing necessarily against this particular location it’s the new culture of Starbucks as a business.

First time at this location. Crazy busy but wanted a coffee so waited. Most of the staff was a bit rude but one guy was very nice and helpful. Really helped making my order so much easier from now on. Wish the dozens of other baristas would have told me that. So thank you !! Wish i had gotten his name. I like starbucks, but they could offer more iced & blended tea drinks.

I come here pretty much every time I shop at the Sun Valley Mall. The drinks are normal and satisfying like always, but recently I have had some problems with this location.
I’m an avid coffee drinker, huge fan of Starbucks and what they have to offer. I went in and got a regular coffee and breakfast sandwich today. They said two did not have sugar, just Splenda. Like no sugar? Thanks for the warning. I went to get a cup of ice water upon leaving and was told I have to wait in the line (which was long). I have never had someone tell me I had to wait 10 – 15 min. for a water cup even though I already purchased a drink/​food. Where does that meet customer service.
Drinks are good/​normal
Staff not too organized
Customer service is okay
Restaurant is fairly clean

Busy Starbucks indeed. Busy enough to wait 10 minutes or so for a drink. Perhaps they are understaffed. They do have a large table great for meetings or for large groups. The smaller wooden tables had strange white markings and are long overdue for a replacement or a major touch up.

This is the ONLY Starbucks that actually offered suggestions on trying a new or different style beverage. I go there at least twice a week. and am in there for 2 hours. These guys are extremely pleasant to all of their customers. They always offer options… the store is super clean… and they do this all with a smile, even when a customer has a bad day and is negative at the counter. I appreciate the entire staff at this location! They are definitely a favorite of mine! Thanks Sunvalley Mall Starbucks Team! YOU GUYS ARE AWESOME!!!

If I could give this location a negative star i would. This was the worst starbucks ive ever been to. The staff was really rude and to top it off they can’t ever, ever, ever get your drink right. Can’t believe Starbuck s hires idiots!!!#

Thursday evening. 11÷13÷14. probably the worst/​slowest trip to a Starbucks ever. not only did they forget about my drink [absolutely had to otherwise why did it take 25 mins – NOT exaggerating– when I was 2^nd in line when I arrived] but they seemed to not have it together with anyone’s drink.
there was an otherwise nice grandmother super upset her godson was «still» waiting for his drink. «they must have forgot about you.» «there’s no way it takes this long.»
another gentleman, obviously annoyed, «if it’s going to take 30 mins to get a cup of coffee you should tell people up front so they have the option to not order.»
and no joke, there was 2 other groups of people chiming in with their disapproval… one of the groups had gone to Anderson’s next door to order sandwiches after their coffee order & came back only to have to wait some more.
I get that things happen [call-​out from staff] or whatnot but there was 4 people behind the counter! get your stuff together concord mall starbucks. you should be better than this.
ps… after all this I ended up with a no h20 chai tea latte that had the taste of mostly warm milk. complete & utter disappointment.

Excellent Services-​Thanks to Staff prompt service-​They give service with smile-​I was very pleased with services-​Thanks to Management

This place is amazing! About a week ago I had a problem at a different Starbucks location & the barista not only gave me a courtesy drink, but gave me 2
Coupons to go along with it! My mom and I were very pleased & the staff was so nice about recommendations of where to go & where to visit in the Bay Area. DEFINITELY coming back again soon!

Shout out to the barista Eddie at the Sunvalley mall location. Right when I walked up to the register he says my drink and I’m so surprised because the widow maker isn’t that popular of a drink to remember at the same time, he remembered me! Didn’t think anyone noticed. Thanks to all the staff though, they always have great customer service! I never have any problems here.

Came here during the holiday season, and unsurprisingly, they were very busy! However, they made my very complicated drink very quickly AND correctly. Like I received my drink not even five minutes after I ordered it, quick.
+100 000 000 stars because this is seriously the first Starbucks to have made my drink correctly on the first try. Shout out to all of the baristas there! You’re the bestest :’)

Very fast, great service. Jordan, an employee is very friendly! I got my drink right after I ordered it, and Jordan seems to know a great amount of customers that come in. Even if he doesn’t know them, he makes them feel very welcome. Definitely will come back here.

The Starbucks at Sun Valley Mall is located on the first floor, just about in the middle of the first level. It’s tucked into one of the side offshoots that leads to an exit, but it’s hard to miss if you’re looking for it.
This is a mall Starbucks: busy and bustling, lines often out the door, lots of noise and talking, plenty of teens and preteens. If you’re looking for a quiet, relaxing coffeehouse for work or contemplation, this is not the place! And the smallish layout (only seven tables) with available space maximized for lines reinforces this perception.
Still, I had good service on my visit (the cashier took the trouble to let me know I could always check the balance on my Starbucks gift card if I got a receipt), and a quality coffee was made — no arguments here. And in the middle of a mall shopping trip, a Starbucks boost can be just what the doctor ordered!

Ok so unfortunately these guys go through it especially now due to the holiday season… I work in the mall, so now 15min breaks aren’t even going to get you passed the register to place your order… but hey I know that since i said it is the holiday season. During lunch is when I plan to grab my drink and get a midday boost. These guys bust their butts and get yelled at daily by customers… What THOSE impatient people don’t understand is that it’s the holiday season, you can’t expect ANYWHERE in the mall to be an in&out experience without a wait. Sorry bout it! It’s these peoples job, would you want someone going into your workplace yelling at you… Didn’t think so… Point is, these guys are great. I always try to chit chat at the register because I know how it is this time of year, exhausting. My drinks are always made well and that’s what really matters.
I just wish my favorite seasonal syrup caramel brûlée (in my iced coffee) wasn’t gone already :(I only got to enjoy it for a few short weeks.
Be patient, happy holidays!

It’s like any Starbucks in a mall. It gets really busy and crowded at any time! Sometimes their turn-​around time is fast and sometimes you just think, «REALLY?! it’s just a simple tall iced coffee!»
The baristas are most of the time very bubbly here, a little too much for me at times. Especially when they aren’t using that energy to make drinks faster.
At times I feel that there are too many «hands in the pot» and nothing is getting done.
1star for the ample seating and table area!

Not the same place after the «GBC» team left!
Other than that it’s similar to other Starbucks out there. Hours are nice because they align +/​-​1hr from the closing/​opening of the mall.
GBC!

While walking the mall yesterday before a seminar at Diablo Valley College, I had to get a large cup of brewed coffee to start my long day ahead. This Starbucks did the job for me.
This store is located on the lower level in the middle of the long mall, which is O. K. but I would have liked to have it on the upper level. It was not a problem since I was walking the empty mall for exercise.
It has the good offerings of the other Starbucks I have been to and the same prices. Service was O.K. from the attendant, and the coffee was hot and strong.
Overall, I will stop by to this location for my coffee needs while at the mall. I am looking forward to a visit when the mall is fully opened to go back for my coffee.