Stanley Steemer of Concord, CA

I am beyond happy over my recent carpet cleaning. George H, did such an amazing job. He left our carpet looking brand new!

Terrible experience. Stanley Steemer would not give us an estimate upfront to clean a single tile shower floor despite our asking. Once here they said it would be $ 350! We went through with it anyway after having to wait for them and prep our bathroom hoping they would at least do an amazing job. They were only able to do a partial and mediocre job though. Wouldn’t come close to ever considering them again. Lousy consumer experience end to end.

I scheduled an appointment with Stanley Steemer for carpet cleaning service. Crew showed up right on time @9:30 as I was informed. Ronald Davis, Dajon Clay were so professional and did excellent job in cleaning my carpet. Now it looks like NEW! I would definitely recommend their carpet cleaning service.

I have four dogs and my carpets looked like they were ten years old not 3 years old. I called Stanley Cleaners and they gave me a quote on the phone and scheduled an appointment for the next day. Jeremi and Ron showed up explained what they were going to do. I had them clean a large family room, master bedroom, living room, dinning room and the hallway. They were very nice and professional. At the end of their service I broke out the check book and asked how much do I owe you? I about had a heart attack when the amount was exactly what was quoted on the phone. I will only use Stanley Cleaners and only request Jeremi and Ron they are amazing!!!
Thank you so much

We had not had our carpets cleaned in two years! I almost forgot what color they were. There was a coupon in the newspaper so I called Stanley Steemer. Scott and Fredrick came right on time. They did living room, dining room, bedroom and two halls in two hours. Every pet stain is gone! The carpet is beautiful. They were professional and fast working. Thank you so much! We will use again.

Concord Stanley Steemer guys Pedro and Fred were prompt, respectful, and did a great job! We’re very happy with the resuts. I recommend this company and team.

I have used Stanley Steemer to clean my carpets for years. They know what they are doing, and are customer-​service oriented: very helpful and polite and fast and thorough. They are careful with my furniture and belongs. And I like that they only use water, not chemicals (unless you want extra treatments, which I don’t because of allergies), and yet the way they do it, the carpet dries quickly. And their price is good, and has stayed stable for a long time. I will be a longtime customer!

Great job! Will certainly use them again. Reasonable pricing. You get more for what you pay.

The Concord Stanley Steemer guys were prompt, efficient, and did a great job. They cleaned, protected and deodorized my carpet. I was able to get an appointment for the next day, which was very convenient. I’ll use them again for sure. Maybe a little more expensive than the «little» guys, but I think they’re worth it.

Great service, very efficient.

David and the other technician were outstanding! Not only were they very professional and detailed, but very personable. They really took their time to clean my carpet and gave me some great information and suggestions on how to keep the carpet clean in between cleanings.

Overall great experience! Lucky enough to catch the two rooms for $ 99 deal. We upgraded to the sanitizing clean for $ 60 additional dollars. Our carpets are soft, spot free, and smell great. (We have dogs so this is a miracle haha!) We are very happy with the outcome and will definitely use them again.

Travis and his crew were the best. I cannot say enough about how much we appreciated their attention in a crisis — my 90 year old mom’s washer over flowed and water covered half her house — a week before Christmas. Travis and his crew stayed on the job for six straight days drying out the house and moving around equipment. They are experts in this type of clean up. They tested moisture levels and monitored all aspects of the clean up including dealing with the insurance company. Thank you guys. So glad to know you are in the area and we will definitely use you again (hopefully not for same issue) and we highly recommend you.

The 2 service technicians arrived before the scheduled time which was perfect! Very cordial and professional. Explained what the process was and went over the sofa and love seat shoeing me spots that may not come out. I will definitely call Stanly Steamer again. Thank you.

Technician never showed. Window from 8 – 9 am. At 8:40 I called, put on hold for five minutes. Was told technician «en route,» would be there at «ten to nine.» But never showed. They later blamed it on a traffic accident, but this didn’t explain why they said technician would show at «ten to nine.» I asked to speak with the branch manager, but he was unavailable. They offered a 10% discount if I rescheduled, but you have to ask yourself whether you want to risk experiencing another no show. I took time off from work for this appt too.

The guys where on time with quick setup, clean carpets and did not leave them to wet, they put down front door mats as not to track dirt back into the house, put up signs that carpets are wet and furniture protectors were used. No complaints here and my wife gave them a small tip, great job done.

I would never use this company again. We have hardwood in our home and the two men that moved our furniture, just slid it around on the hardwood instead of placing the foam pads underneath. They ended up scratching my floors and then tried to deny it. I sat there and watched them do it, so eventually they admitted to it, but it was very uncomfortable.

These guys are big on advertising, BEYOND LOW on job quality! The commercial says, «Stanley Steemer gets your home cleaner»… that means slightly cleaner than it was before, but nowhere near being actually clean. What a hoax!
I paid $ 199 for the carpets to be cleaned in my condo. THEY WEREN’T. I was given a 3 hour window for the techs to arrive, and much to my chagrin they showed up 3 minutes before that window expired. I told the techs that I had to run down the street to the store and would be right back. I returned in less than half an hour and they were already gone and left the receipt on my counter top. My living room carpet was wet but NOT CLEAN. Even the surface dirt was still there. It appears as though there was no suction whatsoever in their machine. Now I’m going to have to call them to complain so they can come back and really clean my living room.
I would have done better to go rent a Rug Doctor for $ 30 at Orchard and do it myself, which is probably what I’ll do next time after this experience. If you’re going to get your carpets cleaned, stick with a local vendor that values quality customer service. Stanley Steemer is full of hot air!

I was disappointed with their service this time (November 2012). The young men arrived early (which was fine), but they were also rushed, and did not take the time needed to get some stains out of my carpet. They also did not get my tile floor grout clean.
That is the problem with Stanley Steemer — they don’t pay their staff enough to keep season workers on board, so sometimes you end up with inexperienced techs.

«Tough on dirt, gentle on carpet».
Inside our Home (or Happy Zoo as Gayle is fond of saying), we have 2 Cats, 2 Dogs, and an extended family that include 5 Sons and 3 Grandchildren. When you put that together with a large Family Room and off-​white carpeting, Stanley Steamer remains a trusted visitor to our Home.
I personally think they’re a bit overpriced, but they are diligent and professional in their approach, and Gayle is happy with the results. And until I come up with a better idea (like a new carpet that hides dirt better?), Gayle remains happy, which means everyone is happy.