Road Runner Sports

This is concerning their online store.
They listed some grey ultraboosts. I bought them and signed up for the VIP membership to save some money. They don’t even have the shoe. I ask if they ship the shoe when it comes back in stock. They ignore my request, call me while i’m at work when I ask them to please e-​mail me. It’s 5 days later and the money is still out of my account. They refuse to offer any sort of resolution. They won’t honor the sale they put up. The manager refuses to e-​mail me. Just insane.
This is also the second time they’ve put up the sale and then backed out. Other customers had the same issue. It’s an easy way to con people into signing up for their «VIP membership» by having sales they can’t even fulfill.
All I wanted was my sale to be honored. I even offered to take a different in stock sneaker with partial reimbursement. This was ignored. Avoid their online store at all costs.

I took my father into RoadRunner sports because he needed shoes and insoles to help with a heel and achilles tendon issue. I also needed to purchase another pair of running shoes. We were lucky to have Abdullah help us out. He was engaged with us the entire time and really put forth 100% of his product knowledge and excellent customer service. We left the shop with the perfect shoes and awesome insoles. This was an overall great experience and I would highly recommend asking for Abdullah if you check out RoadRunner in Concord !

Came on my lunch break to get fitted for new sneaks. Never been fitted before, but thought I might as well. Turns out the sneakers I’ve been buying are all wrong for my feet! Their ShoeDog process takes about five minutes (10 if you include insoles). Take your shoes and socks off, they’ll check your arches, then they’ll make you run barefoot on a treadmill while they record your feet. Answer a handful of questions, and you’ve figured out what kind of shoes you need. I learned I have mega high arches and I slightly overpronate, so I need a cushiony stability shoe. I tried a few pairs on, but the pair the associate thought would be best for me actually felt the worst. Oh well. The kind I liked best weren’t in stock, either. The insoles are $ 80, which I felt wasn’t really worth it, even if they WERE customized to my foot. I’d rather have the RIGHT shoe than a shoe that’s less than great with an insole to make it a little better. Make sense?
In all, I walked away with the store not making a purchase, but I learned great information about my feet!
As an aside, though, they’re slow here! Too few associates who are too busy. And there were only four customers (me being the only one getting the foot analysis).

My husband and I have been using the same old pair of running shoes for awhile so we were long overdue for a new pair. We came into Road Runner two weeks ago to get fitted for some insoles and treat each other for some new gear. The crew was so accommodating and patient with us (we were literally the last two customers in the store)! We signed up for the VIP Rewards program which gave us great discounts but also 90 days to try out our new shoes to make sure it was the right fit.
After a couple runs, we both felt that we wanted to exchange our shoes (my husband needed a different fit and I personally wanted a different color). When we walked in for round 2, Arielle was the crew member who took care of us the entire way. Not only did she help us with our exchange, she also made sure we got maximum rewards and reaped all the benefits Road Runner had to offer. Talk about treating customers like VIPs! She was great! We walked out with even more merchandise and will probably be returning for more.
Awesome product. Awesome crew!

Was a fan of the store until I had an issue. The mesh on the upper part of my Adidas started tearing at the seam on the side. I’ve worn New Balance before and that never happened. Took it back for a return or exchange or anything they could offer. The rep mentioned it was probably a product defect and that he’d talk with his manager. He came back and told me that yes it was a product defect, but because it was after the 90 days, they couldn’t do the return or exchange. He recommended I contact Adidas and take it up with them.
Very disappointed in my interaction with this store. I’ve purchased shoes, accessories in the past. My husband is an avid runner and he just purchased his replacement running shoes two weekends ago, I’ve purchased running clothes for him, bought him one of those fit bits there, he gave me a $ 150 Road Runner gift card for my birthday last year. The rep never even looked up our account, or he would have seen that our family was not a one transaction customer. One would think a company would want to retain loyal customers that have a history of repeat shopping. Based on this interaction Road Runner has lost a family that would have continued to purchase replacement shoes, in addition to running clothes and gear.

VIP Membership Auto-​Renews Every Year. When I got the membership for a discount I was told this wouldn’t happen.

This is a really cool place because they can tell you exactly what kind of shoes you need, and they use this cool thing called Shoe Dog to figure it out. The only downside is that every second they ask you to sign up for their membership, which isn’t bad, but I think they do it too much. Overall I recommend it to everyone looking for the perfect show out there.

Just got insoles, along with a cavalcade of running socks and a pair of cross-​trainers. I was amazed at the speed, knowledge and courtesy offered by the management and salespeople. Very happy with their reward program as well. Thanks for the new kicks guys!

Whether I’m commuting, working out, or just going about my day, I walk a LOT. And it has started to noticeably catch up with my feet, no matter what shoes I wear. It came to my attention that what I really needed were better soles, and my partner filled me in on this place (he’d gotten custom soles made here several years back). I decided to give it a shot and I’m so glad I did!
Lauren helped both of us out and took us through the analysis, which is pretty impressive. She pointed out the exact problem areas in my feet, which completely correspond to the issues I’ve been having. She made custom soles for each of us and then took us through a few pairs of running shoes, just so we could compare fits. It honestly felt like I had started walking on clouds. Lauren was totally laid back and not pushy whatsoever, and we got an awesome deal with the VIP membership (only $ 20 per year with worthwhile perks).

Take care of your feet! I didn’t think there was much to shoes except that you liked the style, they fit you, and so you wore ‘em. And sometimes tolerated the discomfort. Well I was in for a treat.
Lauren, one of their associates was super helpful, informative and personable. Got on the ShoeDog (computerize analysis) and they were able to give me an evaluation of my running. Molded some shoe inserts, tried on some shoes, and wow, a big difference. Comfortable beyond what I believed «comfortable» to be. Overall one of the best retail experiences in a while. Would recommend Lauren and the store.

These guys are sooooo helpful! If you have any issues with running or walking shoes, this is the place to come!
The staff is really helpful & will take the time to explain things to you & answer all of your questions. They actually know about feet, gait, shoes, muscles, posture, etc. It’s crazy & educational coming in here & it’s totally worth the drive!

I went to the website a couple of months ago to cancel my recurring charge for VIP status. They charged me this month, regardless. On an old card that I hadn’t used for years, so it’s a double pain. I’ve had it with this corporation. I’ve always found the store personnel to be helpful and polite, but corporate appears to be a bunch of crooks,. my view.

So, I’ve stopped by here a couple of times, and I’ve got to say, things are somewhat lagging here. I shopped here a few days ago, I was greeted from a distance, and that was pretty much it.
I had browsed around and was in search of ‘compression items’. Particularly for my arms, legs, as well as undergarments/​underwear. Whatever compression item they had, I wanted to know about it. I was going to ask about the benefits of using them, as well as what name brands they carry. I was looking for calf sleeves for an upcoming run, only the associates never got around to me.
This store carries a large number of running gear from running shirts, to running shorts, and to top name brand shoes. Only their prices seem a bit pricey to me. I also question the quality versus the price they have listed. Check reviews before buying here. Maybe it’s just this RR location in general, but I’ve come here with that anticipation to buy something, only end up leaving empty-​handed. I really don’t see myself coming back here unless I’m really desperate.
I’ll stick with Fleet Feet over in downtown Pleasant Hill. They’re just as pricey, but at least they’re happy to help.

This is actually totally incredible. After complaining 1 year ago about the sleazy way to sign me up for VIP membership, I contacted the customer service. They assured me they turned off the option for the VIP renewal.
Well they just charged my credit card again, despite assurance that I could trust them to do the right thing. I am completely flabbergasted at the poor service.

I finally got a chance to come into the store after much anticipation. Right away I was greeted by a woman (I cant remember her name) she told me to look around and Tiffany would be with me soon.
I did not mind a bit that Tiffany was already working with a customer. Running on a treadmill, getting to know about your feet, getting molded for insoles does take time, so it’s a bit crazy the other reviews complain about waiting. Tiffany did reassure me she’d be with me soon and apologized for having me wait but I really didn’t mind.
I ran on the treadmill, we talked about what would be best for me and after all that Tiffany handed me over to Ryan who brought out a bunch of shoe options for me. After doing my own research I did pay cash for a VIP membership (do your research people). Overall my experience was great I’d definitely go back.

The people who work here care about their customers training. They will evaluate your stride, standing position, the amount of pressure you put on your feet, check if you endure any pains while running, etc. These people are actual runners who will only recommend what’s best for their customers.
Kind of pricy, but well presented. Definitely going back there.

I went to Roadrunner on the advice of an aggressivley fit co-​worker. When he found out I was thinking of doing the next Beer Run 10k, he made it his mission in life to make sure I bought the right footwear. The guy was so gung-​ho about Roadrunner that I almost began to suspect that he had a financial stake in the company.
I walked into the store and was immediately greeted by their impossibly perky and fit staff. They let me walk around and inspect their selection for a while. Then they insisted (nicely) that I kick of my shoes and try a short barefoot jog on their treadmill. They showed me a slo-​mo video of the (weird) way I run and didn’t shy away from inspecting my gnarly case of runner’s toe to make a more accurate recommendation. ‘Open gait running soes with Level 2 arch support” sounded like gibberish but I had to admit that they felt pretty damn good. I kinda got the hard sell about the VIP program but, hey that’s retail life in 2014.
I wore them that same weekend for the first time at the at the Magnolia Brewery 10K. I felt great throughout and was not slowed down by any blistering or foot pain as I’d had in the past. My finish time was more than decent. I definitely plan on running more in ’15, Bay to Breakers included. I’ll recommend Roadrunner to anyone trying to take their running to the next level, whatever that may be.

They do a complimentary shoe analysis to guarantee the right fit for you which is a cool concept. The staff is friendly and very helpful, although kind of pushy when it comes to trying to close a sale. They make custom insoles with your footprint for $ 80 which is pretty expensive, but worth the investment in the long run if you use them often. Three stars because the prices aren’t that great unless you are a VIP member, which costs $ 20 a year. I’ve read other reviewers state that they charge your card automatically every year without your approval. If their membership system was like REI which is $ 20 for a lifetime membership, I would have considered it. I’d rather buy my shoes online for a cheaper price.

Road Runner Sports was a spur of the moment decision to check out since i was in the area. sporadic feet pain/​aches may have been the impetus to check this place out.
RR doesn’t just sell running shoes, they also diagnose/​measure ur walk, ur stance and offer an insert solution ($ 80) for feet comfort.
a year’s membership gets one a VIP membership and 10% off on all purchases. online, the membership is 1.99. online, it’s also possible to self diagosis using their helpful suggestions. .
i’m just in the exploratory phase now. seeing if it’s feasible/​possible. i’m a fan if this leans to more feet comfort.

The first time I tried to stop by the store, it was a Saturday evening & they were closed at 6:10, doh! That’s the weekend drill. The rest of the week they close at 8:00.
It’s a pretty good size store, considering it’s all about running. They have just about every gadget, shoe, hat, wrap, accessory, and clothing item you can think of. They also have an entire area dedicated to running fuel. Every flavor of Shock Blox, power bar, goo, and chew under the sun. I bought a vanilla Honey Stinger waffle, just because I have never seen or heard of it. It was tasty!
We have purchased their shoes online before and had a great experience. The VIP program carries a free shipping perk and 10% off. You can return the shoes within 90 days if there’s any kind of problem. A tip: signing up for the VIP program is $ 19 in the store, but only $ 2 online. The only downside to that is they won’t ring the bell ridiculously loud & cheer for you online.
A lot of the merchandise they carry is their own line. With rain the the forecast, I purchased one of their rain shell jackets. It was marked down to $ 80 and they gave me an extra 20% off of that. For $ 64, it was a steal. It has a fold away hood, half glove cuffs, a zippered pocket in the back & ventilation seams. It kept me dry and running smoothly during my rainy half marathon.
All in all — Road Runner sports makes me feel like a VIP!