Prestige Limousine

Service is spectacular. Riaz is the best. Picked us up for our vacation, caught our flight on time, picked us up on our return journey. Flight was 30m early, Riaz was too. Classy service and organization. Car was super clean, Mercedes 6 seater! Better price than über xl.

Always a fantastic experience! Our driver Ray Satti just made our night! Our family has been loyal for many years and will continue. The service always exceeds expectations!!!

My service was flawless. They accommodated my every last minute change in a very professional manner. The driver was very courteous, prompt, professional and very helpful/​knowledgeable with his recommendations. I’ve been a loyal customer for the past few years. They are the best and most reasonable service I’ve used, and I wuld never use anyone else.

I would highly recommend it Prestige Limo anytime your in the San Fran area. The drivers were timely courteous and helpful. All accommodations were met exactly! Pricing was fair and handled quickly.
We will definitely be using your service again!
Thanks

I wish I could give 0 stars. Paul the driver took 4 minors to prom in Oakland. He gave the children his cell number and asked them to call him 20 minutes before they needed him. They began calling him at 11:24pm. 17 texts later my daughters date called Paul. No answer. So she called us. My husband left our home and drove to Oakland. The dance ended… ENDED…at midnight. Administrators waited until my husband arrived at 12:37am. Then Paul arrived at 12:48pm. 48 minutes after the prom ended and an hour and a half after the CHILDREN started texting/​calling him. No sorry, no concern for the 4 minors he left, nothing but a salty attitude towards the kids. He then accused the kids of lying, saying they never tried to get a hold of him. Really Paul? Phones nowadays have times/​dates of everything. This was a terrible experience. Total disregard of my minor daughters safety, and her 3 other passengers.
It should be noted that I gave Paul an index card with *Scottish Rite address *dance begin/​end times *3 addresses for minor drop offs.
Never trust these people with your love ones. Totally abandoned my children. Not professional or responsible at all

I booked the Chrysler 300M, which is billed at a higher rate than a Lincoln stretched. I figured since it was a premium limo and billed at a higher rate, it would be nicer than the rest of the fleet. I was sadly mistaken and disappointed. The exterior of the Chrysler had some minor damage to it, meaning some pretty hefty side door dings, dents and scratches. But hey we are inside of the Limo right. Well none of the LED lights or the fiber optic lighting works inside of the limo either. Some of the paneling is coming loose. There are some knobs missing, like the knob for the fan control switch. Honestly, how hard is it to maintain simple items like this in a premium billed limo?
It was stocked with an $ 8 bottle of champagne from the Viano winery located in Martinez. Yes, the bottle of champagne retails for $ 8 from the winery. I was told it would have a fully stocked bar. The only other drinks in the limo were bottled water. But to be honest, since they went all out with a fancy $ 8 bottle of champagne, I could only imagine what brand of whiskey or vodka they would’ve used.
I had a change in my original plans. I originally booked the limo for 8 hours, I called several days before asking to cancel the Limo service and they declined. The contract states they must be given a 7 day notice, and I was cool with that. That is what I originally agreed to. So then I asked the lady I was talking with, if I could reduce the time down to 6 hours and she declined that as well. I received another phone call from them the day before, they were just confirming the pick up time and location. my wife answered and spoke with them, she asked them one more time if we could at least reduce the time from 8 hours down to 6, and they agreed to do that. We were grateful they agreed to adjust the time frame for us which lowered our bill.
PRO’s:
They finally agreed to adjust the contracted time from 8 hours down to 6 hours on very little notice.
The driver (Adam) was great!!!
CON’s;
A very unstocked bar
cheap champagne
NONE of the upgraded LED and fiber optic lights inside of the limo were working
Interior of the limo coming apart
garbage left inside of the door pockets from previous clients
I would NOT use them in the future and would not recommend to a friend.

Some interesting reviews or supposed stories of rides — here’s mine:
I used to drive for another limo company in the Bay Area several years ago, a company that was known for its professionalism, having spotlessly clean cars/​limos with everything in perfect working order, the limos always stocked with fresh ice, liquor, soda, water and clean glasses. The rides were not cheap in comparison with other transportation companies… but you got what you paid for if you really think about it. Today (and for the last 10 years or so) for basic transportation to and from airports I use Prestige Limousine. I always ask for a 6 passenger stretch, not to impress but due to past back and knee surgeries most cars or even SUV’s don’t have as much leg room and more importantly comfortable seat backs for me. There is nothing fun about being stuck in traffic during commute time for 60 minutes or longer and the difference in fees between a sedan and a limo are not that much when you take into consideration the basic starting fee. The last two reservations with Prestige we had Marvin as our driver and had no complaints, he had the basics down. Didn’t smoke, didn’t drive like a race car driver, was on time, confirmed our pick up and drop off points and then left us alone for the duration of the ride. The limo was not in detailed, showroom, mint condition but everything did work and there were no used glasses, cups, cans or anything else rolling around on the floor. We bring our own drinks and plug an iPod or cell phone into the provided stereo so we can listen to our own style of music without a hassle. If you’re new to using a limo or transportation company or looking for another one to use here are a couple of suggestions; find out where they keep their cars/​limos and go out during daylight hours to take a look. Write down the license plate or car number of vehicles that look good to you so when you call in for a reservation you can tell them which cars will be acceptable to you. (Prestige cars are kept near the Sunvalley Mall parking lot) Let them know if you have any special requests so they can make note of this on the agreement — so the driver will know what to expect. Ask if you can establish an account so your basic contact and billing information will be on file for future use. Insist on paying in advance with exception of the drivers tip, that way you’ll be saving time by not having to wait for paperwork to be filled out when you reach your destination, you’ll be guaranteed exactly how much the ride will cost and you’ll be deciding of how much of tip to give (15−20% hopefully). Most drivers will appreciate being tipped in cash rather than waiting for up to two weeks for payroll. Every time we’ve used Prestige they have never been late and have always showed up in an acceptable vehicle. The prices are about half of what the company I used to work for charged.

I used this limo service for the very first time and the driver was an hour early for pick up which I thought was a good thing as we got into the limo it was fully stocked with stem ware but No vodka or whisky as mentioned when you make a reservation but some champagne over to the side which looked like it had been sitting there for a few months.
Marvin drove us to our destination we arrived on time but on the way home he got lost due to negligence of not having navigation except on his phone. We ended up in Los Banos and the driver said it was our fault for not guiding him back to the original destination. As we went to pay Marvin, he decided that we as customers should pay for an additional hour due to his incompetence of not knowing the bay area and charged our card $ 150.00 over the amount that was due.
Finally we made it back to San Jose after a 45 minute drive of being lost as Marvin proceeded to take the rest of my guests home he was rude and very unprofessional.
I later find out that Marvin is only a shuttle man and Prestige Limousine decided to have him drive last minute.
Be aware if you decide to use this shady company!!!

First, the driver would not allow us to eat in the SUV, which was part of the itinerary I had already sent the company. Then, one of our passengers injured her ankle stepping out of the SUV. (The driver told the other passengers that she fell off the curb, when that was not the case.) On top of that, the driver would not take us to the hospital at our request — he left us all on the side of the road. I cannot believe someone would see another person in pain and not take them to a hospital 5 minutes away. The ankle turned out to be sprained which we learned only after having to order another cab.
To top everything off, I have contacted the company numerous times to complain, ask for an explanation, and get the tip back at least (the driver did not deserve that) and I have not heard anything back from them. I will never use this company again, I do not recommend it — stay away all together.

I absolutely would NOT recommend this company. I had the worst experience, we missed two scheduled wineries that were paid for because they sent us a broken down limo. At first they told us that they were going to «take care of us» by sending another limo from another company and not worry about the bill for the broken down limo and get a discount on the new one.
So I thought, ok that’s great! it kinda makes the day somewhat better and we can enjoy what we have left on the itinerary. NOPE! they billed us for the new limo with no discounts, nothing. COMPLETE BS.
1. Scheduled to leave from San Jose at 8am
2. Limo did not get to us until 9:30am
3. That limo breaks down
4. We wait for ²¹⁄₂ — 3 hours for a new limo (was supposed to be discounted) in the heat on the side of the road with NO AC.
5. Did not get to Napa until 1pm, missed out on two booked and paid for wineries.
I would not use them at all. Good Luck if you do.

I highly regret engaging myself with this service. They use false advertising, deceptive cancellation policies and charged me gratuity, tax and gas for a service I cancelled and did not use.
Their customer service is also appallingly rude. I’ve never been so mistreated by any business.
I am taking my complaints to the Better Business Bureau and Consumer Fraud Departments of California. I’m also disputing the charge for their bogus business practices.
DO NOT USE THIS SERVICE. STAY AWAY.

My Man and I have used this company for many things over the past several years, for personal and for business. In regards to the recent requests that I have, I feel like the company and the cars are losing its special touch that I originally loved about them for being a family owned business. The cars are beginning to look a little older, run down, not as clean, and a lot more wear and tear. With the recent call that I made, requesting a larger car for transportation on this coming up Saturday, a wonderful customer friendly woman quoted me an excellent price due to not only being an ongoing customer but because they tend to have great pricing. She put me on hold for at least 20 minutes to confirm that the details and special requests that I nave requested would be okay. After speaking with the woman late last night, I called again earlier this morning to book the car services that I needed and was told by a not so friendly gentle man on the phone that he never had a car to accommodate my group and that the quote that I was provided and put into my account for notes the night before is completely incorrect. I am all for understanding that things become no longer available but to tell me that a car was never available, I am wondering how they would have handled this situation if I had booked last night. After being a customer to this company for a while now and using them for every sports, concert, wine, special evening out, business transportation and airport transportation, I am not sure that I will ever be using them again. I would recommend to pay slightly higher costs than to be not sure if a car will be available and that the car showing up is in the condition it should be for the amount of money being paid for luxury.

I called Prestige a few days before my daughter’s wedding to see if they could provide a limo for the bride, groom and as many of the wedding party as possible to the hotel. Everything was within a 5 mile radius, but this was completely last minute!
Heather was great on the phone and was able to find a 10 passenger limo that wasn’t already booked (prom weekend!!). She gave us a reasonable rate and explained that they would be able to make a second pickup if needed.
On the night of the wedding, the limo was there as promised and Heather was the driver! :) She was very friendly, professional, patient, and made certain that the wedding party got to the hotel safely and had fun in the process! She then called to ensure we didn’t need another pickup!
Thanks Heather!!!

Prestige Limousine has charged my credit card $ 60.00 without written confirmation or my consent because I left a poor Unilocal review (see below). How can they think that’s okay? More importantly, how can they think that is legal? The credit card company considers it fraud (despite my original refund) and has filed a claim against them.
Heather from PL gave me ultimatum of getting back my $ 60 if I take down my review below. (This was after the charge had unexpectedly showed up in my bank statement). She also decided to say that the driver witnessed «heavy amounts of PDA» during our original drive two weeks back which is why they didn’t roll up the privacy window (which the driver explicitly told us at the beginning of the drive, was broken)! I was shocked and in disbelief at this lie and at its irrelevance. In my defense, I told her that during the entire ride, my husband and I didn’t as much as hold hands. In fact, we are not a couple who partakes in public displays of affection in the first place. I said (quote), «I’m sorry but the driver must have mistaken us for other passengers, because that definitely was not us.» She responded, quote, «Yes it was; he wasn’t mistaken.» This woman does not know me, my husband, nor was she present during any part of the experience. I am extremely disappointed (not to mention, offended) by this company.

I used this service again to get to SFO from the Napa Valley. On time. Courteous. Clean. Safe. Pleasant. Driver was Bobby both ways. Will definitely use this service again (and will request Bobby again, though I’m sure the other drivers would be great too).

Prestige Limousine has new ownership with exceptional customer service. I’ve have no doubt these new owners will be successful and I look forward to using their services in the future.

We have been using this company for over 7 years now and the service is Outstanding. Sal has always been a pleasure to work with. We recently used the Excursion SUV this past weekend~ Our driver was Luis and all of the girls complimented on how nice and accommodating he was. We will continue to be loyal customers to an excellent company!

I Loved this company untill i just found out the DOUBLE charged my fiancé. He ordered limo service on September 26 and on October 30^th or 31^st then charged his card the balance. How to you mess up like that? Then tell us its going to take days to get refund. That’s more than a month later. Get ut right company! ??? Still waiting for refund

We had a really early flight, and I was anxious that we wouldn’t get to the airport on time. Prestige was extremely punctual, arriving even at 6am. The limousine was immaculate, and the service was excellent.
For the return visit, the driver was as prompt as before, waiting for us before we arrived.
The experience was flawless all in all, putting our minds at ease when booking future travel with Prestigue. We will definitely be recommending this Service to co-​workers and friends.

I used Prestige based on a recommendation from Open Table after making a reservation — they suggested ‘Why not arrive in style?’ and I agreed!
Multiple limo company contacts were sent to me and Prestige offered the best deal based on my criteria of needing the car for 3 hours, and wanting champagne AND soda inside upon arrival. We were driven from Antioch to Larkspur and back again with no problems at all — beautiful views out the windows, and a good combination of privacy and courtesy from our driver, who offered us his personal CD collection when radio wasn’t sufficient for our background tunes. Our dinner ran long, and we we ended up using the car for a total of 3 ½ hours, and the additional cost was simply tacked onto my receipt, no hassle or attitude at all.
I look forward to working with Prestige again for all drivin’ classy needs!