PetSmart

Had a horrible experience with a groomer named Tammy Barnes. not to be confused with the manager Tami who is amazing). I requested the manager do my dog but the jerk Tammy took my dog. She was rude, bad tempered and will never touch my dog again. She butchered a simple hair cut and then tried over charging me for unnecessary services. Look out for this chick she’s a hack and as far as I’m concerened a thief. There are some really good groomers there, so be careful who you get. I’ve had one named Mair and the manager Tami and they’re both excellent.

Lady rep for Blue Buffalo products had great customer service and went above and beyond to make sure I was purchasing the right products for my pup. She wasn’t pushy with her line of products and even helped with explaining which potty training sprays fit my needs the most.
5 stars!

The staff were really pleasant and identified the best length of hair for my little guy, since he had some matting. I’m really pleased with the actual cut. I know other reviews refer to nicks and cuts on their pup, but this didn’t happen with my guy.
The reason I rated 3 stars was for his behavior afterwards. Upon bringing him home, he was skiddish to be petted and hid under my bed, and even growled at me. This is all extremely unlike him. He’s never had this type of reaction after a grooming and no one indicated that anything happened while he was at the store. It might be old age kicking in but I’m not sure.

This review is for the grooming department. DON’T waste you time coming here unless your dog is a model citizen when it comes to nail grooming. (Then again, owners with dogs who love nail trimmings probably just do it themselves). The staff here will be quick to label your dog «agressive» and refuse service even if you dog just needs some extra TLC and encouragement to relax. It’s seems like an assembly line enterprise here, so patience and TLC is not part of the services here.

Got to give 5 stars just because everyone who works here seems to always be in a good mood. But I’d really like to thank Shelby who works in the pet grooming department, she definitely took care of my babies. She cleaned them really good, cut their nails and even gave me a heads up that they both were backed up and needed the anal gland cleaning I know TMI lol but usually I never get updates like this until I took my dogs to see her. She was very helpful and took both my dogs for an apt last minute since the online appointment I made didn’t show up the following day. So thank you Shelby we will be back soon.
As for the store it’s always clean and they always have adopt a pet on weekends. I did notice last week a lot of their reptiles and little furry animals were nowhere to be found. Seemed like all the tanks were empty and I been trying to buy a guinea pig but everytime I go they are never there. They do have good sales at this location for dog toys, shoes and clothing. I always hit up the sales for the toys because my dogs tear them up within a day lol. Hopefully my next visit they will have all the tanks filled with more pets.

Please consider going elsewhere if you care about your dogs. My 4yr old yorki mix is no stranger to the groomers, and has gotten haircuts every 3 months. Since coming to this store he has been cut twice! 1^st only a small nick on the neck (and was offered a $ 10 off coupon, although it should have been free!). The second time around I get a call from the groomer saying they cut his neck and he had to be taken to the veterinarian next door to get sutures! He had a 2 inch long gash on his neck and ended up with 2 internal and 2 external sutures. I was told it was an accident because the blades were brand new. What kind of blades are they using to cut a dog and why and how would it inflict such damage? Of course they are covering the vet bill which is the least they could do. Please dont leave your dogs in their care, who knows what you will find when you pick them up?
Ps he looks like a rag doll because he didnt even get his hair cut :\

I would give zero stars if I could. My boss told me to buy one gold fish and a bowl for the office. Should be easy right. But when I told the people to help me they refused to help me if I was buying a bowl. There are plenty of websites online that say you can keep a fishbowl and a fish alive for a long time but they refuse to help me. When I went to talk to the manager they gave me this little girl with green streak in her hair and she must’ve been no older than 18 years old and she was very adamant about not giving me one because they she said it would die at that point made sure that she she would understand that this was for work and I had to have this for my boss. She said there would be no warranty for this fish at this point. I got so irritated I just left. I will call the district manager and report this issue if I’m paying for it let me buy what I want. I have animals I love them don’t judge people and what they want to try they took what a training class and video to be the deciders of this. If that’s the case you should be screening more of your customers better and not letting them buy fish kids all the time kill fish on accidents, do you not let them have fish. You don’t know me or how I would take care of it so sell me what I want. Stay
away!

CARELESS GROOMERS.
We dropped off our two pups here at the Concord Petsmart grooming services around 2PM and received a call 4 hours later that there was «an accident». Come to find out that one of the groomers cut our little dog with the razor. So on the phone they tried to downplay it and casually said, «oh, we just need your approval now to either glue the cut back or get stitches.» Are you kidding me? We couldn’t believe how casual they were over the phone about this. Sure enough we get to petsmart and our pup is bleeding like crazy and has loose skin hanging out. The whole staff working there seemed so nonchalant about it, and tried rationalizing with «oh we’re so busy» and «this stuff never happens». POOR CUSTOMER SERVICE.
There’s a bigger issue at this place. Way too many dogs coming in and too many careless groomers there who aren’t efficient and are poorly trained. This leads to dogs being backed up in kennels and you’re waiting for many hours for service. Something bad is bound to happen and sure enough it did.

Came in to get the pooches nails done on a Sunday and they were slammed. The groomer didn’t do a good job and said to come back later in the week.
When I came back Cheryl helped me out no questions asked. She could see it for her self.
Thank you Cheryl, I’ll see you same time next month!!!

I have to update my five star review of this place due to my most recent visit. I use to take both of my dogs here for grooming and nail clipping and they did a good job. The last time I came in to just get my dogs nails clipped. The woman Dottie working in the grooming center acted like she didn’t want to work making complaints that their computer system would not pull up the current information on my dog and complained about having to make a phone call to get the information, complained she had to be put on hold, complained she needed lunch. After she finally gets my dogs information which I provided to them that my dogs shots were current she took my 2 lb dog to clip her nails. When I got my dog back she was vomiting and a chunk of her ear was cut off and bleeding. There was blood all inside her carrier and on her receipt of proof of shots. I understand accidents happen but this is horribly careless to cut a dogs ears from a nail clip. I went back to the store and told the manager in which she told me I could bring my dog in to be seen but if they can’t prove it’s from them it’s on my dime. My dog was in her carrier and bleeding right after her nail clipping. There was no other way her ear got cut! This place should be shut down or headquarters should seriously get a new staff! I will never bring my dogs back here again and you should think twice about bringing your dogs here as well if you are concerned about the safety of your dog!

I used to take my dog there all the time, she even had her puppy training there. This most recent time after my dogs nails were cut she came back with her ear cut too. My girlfriend brought it up to the manager and was told that the dog could see the on site vet, but it would be on our dime because we could not prove the dog was cut by them.

I go here all the time to buy food for our dog. Great staff always want to help out. I will be back soon for more food for my doggy.

This Petsmart seems to be a little smaller perhaps a bit older but t serves the greater Concord area. It has all the necessities with a Banfield pet hospital on site as well. They do have a good selection of pets for adoption too.

I’m only giving one star because you have to on Unilocal.This review is for the grooming services. Today my dogs had an appt at 3 pm. They said they would call after 3 hours. I called at 6:30 to see how much longer. I was told that they were ready (not that I got a phone call) and was also told that they CUT my dogs tongue! They took him to the vet on site and said everything was fine.
I immediately drove down there. They told me that the manager would give us 50% off the service for my dog and full price for the other. Side note, they charge higher prices for a «weekend rate» even though today is Friday, not the weekend. When we went to the register with the groomer the manager met us up there. My dog was LITERALLY dripping blood on the floor as we waited in line to pay. The manager stayed at the front of the register. She never once apologized. When I reached the register to pay she said she would comp the fee for my dog but I still had to pay for the other. Then she walked away! No other words, no apologies, NOTHING! And the groomer followed right behind her.
I will never go to this groomer again. Last time they left matts in his ears. This time they didn’t cut the hair on top of his head, or trim his ears or his tail. Same with my other dog. They used to have little report cards and bows or a hankerchief. Now they don’t do anything. Worst experience ever. Would NEVER recommend to anyone!

We take our puppy here for all her puppy needs! Chow, treats, toys, nail trims, etc. All the staff we have encountered have been very friendly and helpful. Today, we took her for a nail trim and they put a super cute Halloween bandana on her (free). Great advertising and made us happy customers!

Husband and I stopped into PetSmart today to pick up some hay for our rabbit. Clarence is very particular about his hay and we usually shop at Concord Feed, but they were closed and PetSmart was nearby and conveniently still open this Sunday afternoon. I didn’t know until our visit today that they have a pet hospital attached. That seems really convenient — you can shop for items for your well-​loved furry while they are being treated next door.
We walked around the aisle with pets on display and I tried to talk Casey into letting me take home a dwarf hamster or perhaps the lonely-​looking Dumbo rat, but he insisted two cats and a rabbit was plenty of fur for our condo.
So to the hay we went, where we sadly found they were sold out of most types. They had timothy hay, which bunbun likes in his litter pan, so that he can poop on it while he eats or orchard or meadow hay. They were sold out of both of those. They had alfalfa in-​stock, but that’s for younger rabbits (it has a lot of sugar). I tried the only other option they had: a bag of sweet and soft botanical hay. It was $ 7 for the small bag, but Clarence seemed to approve when we brought it home to him.
The hay was a little pricier than we usually spend, but they had some and that’s what was important. :) Happy bun is lots of fun!

I usually go to this location to purchase all of my son’s Beta fish needs. The location of this Petsmart is kind if iffy so I wouldn’t go here at night. If you decide to go here at night, be sure to bring someone with you (if you are a female). There are sometimes homeless people hanging around the liquor store next to Petsmart.
Today (Monday, 7÷13÷15) I took my son’s Beta fish in to have someone take a look at him. They couldn’t do anything for my Beta other than tell me he is old and has hit his life span (usually 2 years). I was pretty bummed that they couldn’t do anything for my Beta, but at least they were able to take a look at him (I guess).

I am reviewing just the grooming services at Petsmart. I was a little skeptical of getting my aussie’s hair done here. First ofall because of the reviews and it was her first haircut and I had butchered her hair trying to cut it myself. Came in super early in the morning and checked in. It took a while to get checked in but their computers were giving them trouble, not their fault.
3 hours later Zoey was ready! Tammy took care of Zoey’s hair and was able to fix all the mistakes that I had done prior to coming in. Tammy and another girl got me checked out. (Again computer issues, not their fault) The second girl was super friendly and helpful, she mentioned it was her first day, but she was one of the nicest ones there, along with Tammy. The cut cost me $ 45 since I had a coupon for a first time groom. I will be back when it comes time for Zoey’s next cut and will for sure go with Tammy! Thank you so much Tammy!

Shit place. Grooming sucks. Bitching for shots because they feel like a small ass dog will bite that hard. Damn system lickers!
2.5 lb is gonna bite them! Hahah

There doesn’t seem to be as many PetSmart locations as there are Petco and Pet Food Express, at least in the East Bay, but there are still several good reasons to go shop here.
Dog food and treats are comparatively priced here, with a larger selection of both well-​known and natural brands. Got a bird or a fish? The big layout of the store offers more choices for those little critters as well, including a full wall of aquariums. And like most stores, joining their e-​club or downloading their app can save you an extra couple bucks. Their grooming area is usually crowded, so an appointment is a good idea.
They also offer dog and puppy training, with courses around $ 100 to start. Who doesn’t get a kick out of watching puppies play?