Park Avenue Walk-In Clinic

We ended up not staying for treatment. So this review is based on our 30 minutes or so in the waiting room. Admittedly we chose to come here because we just changed medical insurance and were unsure of our urgent care choices. It was relatively close by and popped up first when I logged onto our new coverage website. In hindsite and in the future we will just hit up John Muir hospital. My husband had just sliced his hand open cutting an avacado, it was deep and bleeding preety good, a stitch or two I thought.
Back to the 2 stars. Uncomfortable crowded waiting room, unfriendly employees. Here was the kicker. We filled out all paper work, still bleeding. Gave insurance information, still bleeding. Finally we were told insurance office had already closed so they couldnt verify. Therefore if we wanted to be seen it would be a flat $ 280! Seriously! We left. Went to Right Aid, bleeding stopped. Purchased some Liquid Skin (super glue basically) and went on with our night. Its healing nicely.
Here is the thing, it appeared as though they cater to the uninsured. If you cannot afford insurance you most certainly cannot afford a $ 280 office visit. A few years ago we were unisured for brief moment and my child needed medical care, Kaiser was all I knew so I went there, unisured it was $ 150.
Lesson 1– Figure out our new insurance.
Lesson 2– keep my husband away from avacados

I currently have insurance, but needed a 2 step PPD, Tdap and Influenza vaccine within a month. I was unable to see my primary care doctor, so I called Park Avenue and got an appointment the same day.
The office is great! Nice and clean. The staff is knowledgeable and trained really well. And of course the doctor is efficient and compassionate. I’m really happy with this amazing resource for the community!

Ok so I called and asked if they do this specific bloodtest and they said that they do so I made an appointment. I came in the day of my appointment and filled out some paperworks. They then asked me to pay $ 102 up front before the doctor even saw me and have my blood drawn. So I paid and went in to see the doctor. He asked me all these questions regarding why I needed the bloodtest and I explained to him why then he told me that I have to go to a different lab and have my blood drawn over there. I asked about the prices of the tests that they are going to do so they called the lab about the prices since I didnt want to pay anymore than I already had. They told me to do 5 tests and they cost $ 220! And they said that that was the cheapest. So I basically came in to this clinic just to be referred to a different clinic. I would’ve rated it no star, but Unilocal doesn’t allow a no star review. So if you’re looking for a walk-​in clinic for whatever reason, don’t go here! Keep your money and go somewhere else.

Having no insurance and needing medical help can put a great strain on someone. After being involved in a car accident and needing help I came to Park Avenue because they gladly help those who are uninsured.
The office is located right off of Monument Blvd in a small office plaza. When I walked inside and up to the reception desk the woman working saw me yet I was ignored. After about a minute she comes over, asks what I’m in for, then sends me away to fill out paper work. When I returned to drop off the signed forms another receptionist was behind the desk. Much more professional and friendly.
I was weighed, measured then taken to a room where the nurse/​nice receptionist took my blood pressure and temperature. Then the long wait for the doctor. My appointment was at 3:30 and I didn’t see the doctor until after 4:30. However Dr. Shahin Rezai was great. Knowledgeable, nice and thorough. He asked a lot of questions and going off of both my answers as well as the physical I received, he was able to diagnose me and write a prescription.
A few things about the office I found unpleasant. Besides the long wait and the mute receptionist the room I was taken too was dirty. Trash on the floor and an examining table that looked to be falling apart. They also multiple posters on the walls showing graphic images of diseases that were disturbing to look at.
Definitely a place to check out if you’re in the same situation I’m in where you need medical help and have no insurance.

My experince was good. I went in for a TB test and a Rx refill and he was able to do both. I was in and out pretty quickly. My daughter can’t stand Dr office’s so he was patient with her and I truly appreciated that. All in all if you need something done quick — this is the place for you. It’s a bit on the expensive side, that’s why I’m giving it four starts. My visit was 140.00 and the TB test 40.00 and blood work was 100.00, so that’s a bit pricey for me. Witht that being said I see my daughters Dr who is a TOP John Muir Dr and he’s not nearly as expeinsive. I am in and out with labs for 140.00 and I’m cash pay, keep in mind.

I just went for a TB test in September of 2014. I do not agree with the negative reviews. I was temporarily without insurance, they took me kindly as a walk in. For $ 40 I was treated well and quickly.
Staff was friendly. I was pleased. Office was clean. TV in the waiting room. I would go back for another service if needed.

Don’t waste your time coming here, this doctor is only out to rob you. My boyfriend, who has no insurance, went in for strep throat and the doctor prescribed him the most expensive drug instead of a generic, totally aware of his financial situation. I thought that was careless, but looked passed it. I just went in for an appointment after being sick for a whole week, and walked right out. I told them that I am uninsured and that I’m tight on funds but they really don’t give a damn about people. I signed all my paperwork and before seeing me they wanted me to pay up (of course). Before I handed over the payment, I asked the receptionist if the $ 102 would cover the visit, the call for results from the lab work I possibly needed (which I’d have to pay out of pocket too), and the call to the pharmacy if I needed medications. The receptionist told me that if I had labs, the doctor would call me with results. However, if I needed an antibiotic, I would have to pay a WHOLE other office visit fee of $ 102 and come in so the «doctor» can give me the prescription and instructions on my medication… ARE YOU KIDDING ME?! You mean I have to pay $ 102 AGAIN just for the «doctor» to tell me to take this medicine with water?! The pharmacist does that! That’s what they went to school for! I can read the instructions that come with the medicine AND I’v also taken antibiotics before, it’s not rocket science! Charging ANYONE, let alone uninsured people, a whole new visit fee JUST to give them a prescription from the INITIAL visit, is unethical. I will be reporting this penny pinching crook to the better business bureau. Do yourselves a favor and don’t waste your time and money here. There is a WAY better walk-​in clinic in Walnut Creek.

I, my family and most of my relatives know and respect the doctor and his efforts, but my last visit was problematic, girls in the front desk are very careless, slow and no Costomer service, dr. Rezai please improve your stuff so we can come back.

This place is not the most designer clinic, but it’s really th people that make it.
Friendly and prompt staff with a wonderful doctor: Shahin Rezai M.D. He is knowledgeable warm and friendly and takes time to explain things.
They have good pricing and a discount program for the uninsured.
I

im rating this one star as it is a walk in clinic, helping the uninsured. it fit my needs as i am unemployed and no insurance so money is tight. so i went in to get a skin irritation (NOT STD!) checked out. $ 100 off the top. after the preliminary checks the doctor comes in. checks out my issue asks a few questions. he then (3 min into the exam) says i need to see a dermatologist for a biopsy and begins to recommend me. i became irritated and said «so basically i just gave u $ 100 to refer me? there isnt anything else u can do for $ 100??» He then said he could do the biopsy there but he rather have them do it. WHY? So he instead prescribes me 2 creams to *try* along with the advice that should those not work i will need a biopsy. For $ 100, i think at least it would have been fair of him to perform the biopsy so i would have an idea what was going on. Had he done it, perhaps it would be a simple prescription to fix instead of the need to see and pay for a dermatologist. i feel as if greed and laziness came into play. Other than that the office was clean and the staff were courteous and professional.

This place is excellent. I first went to this doctor to get a medication I regularly take just after moving to the area but before I had time to find a regular doctor. I expected it to just be an average walk-​in clinic, but I was pleasantly surprised. In fact, I like it so much that my husband and I now both use him as our primary care physician.
His office is very clean and professional, and his staff are all very nice and helpful. They all go way out of their way to provide the most affordable services possible (which has been great since I did not have insurance for a long time and my husband still doesn’t) while still properly diagnosing and treating the issues. Their hours are fairly normal office hours, but you can either make an appointment or walk in. Either way, they are very fast and efficient, and you will never have to wait too long. He takes many different kinds of insurance but is also pretty affordable even if you don’t have any.
The doctor himself is very kind, thoughtful, and knowledgable and really takes the time to listen to your concerns and answer your questions. He explains things very thoroughly and speaks to you like you are a reasonably intelligent human being. He will take as much or as little time as you need and, though he does order the necessary diagnostic tests to confirm things, really listens to and believes your stated concerns and symptoms. He has the best bedside manner of any doctor I have ever been to, and he is just generally respectful. He tells you all of your options and works with you to make whatever decision you feel most comfortable with. It is apparent that he really wants to help you and will work within your financial needs. He and his staff have gone out of their way on multiple occasions to find the most affordable options for us when we have needed tests or generally costly treatment. He also happily refers you to specialists if the problem has gone beyond his scope.
Overall, I would recommend this doctor to anyone. If you have insurance that he doesn’t take, then obviously you should go to someone who does, but otherwise, he is fantastic. I have never been happier with a doctor and will continue to go to him as long as I can.