NorCal Imaging

My dad had an emergency MRI schedule at this location on a Friday at 10 a.m. We were supposed to arrive at 9:30 and at 9:20 I get a phone call saying that the appointment had to be cancelled because the technician didn’t show up. I explained to the that this appointment was an emergency and they reschedule him to Monday at 1 p.m. He shows up at 12:30 and at 2:05 after being in there for over an hour, the technician all of the sudden «went missing». So now he is on his way to Walnut Creek to see if they can do an MRI there. I cannot believe the level of unprofessionalism in this place.

Horrible service and is a long waiting the guy that is in the x rays is really mean to people

They are the best! The front office staff is always professional and courteous and the technicians are caring and well trained. I highly recommend their services if you are in need of an MRI or an x-​ray.

I have had mammograms at NorCal for over 5 years and am familiar with their process. My doctor’s office faxes the order and I arrive early to complete required paperwork. I arrived at 8:45 for a 9:15 appointment. At 9:00, the receptionist told me they did not have the order and if I don’t get it by 9:15, my appointment will be cancelled. At 9:10, my doctor’s nurse faxed the order again. At 9:18, the receptionist said the technician will see me, but it will be awhile. It was only mins. past my appointment, the order had been sent a second time and there was only one other woman in the waiting room. The mammogram was finally done at 10:00.
During the hour that I waited, two other women experienced similar situations. One woman said Nor Cal called her to come in and she also had to have an authorization sent twice.
My mammogram had to be done that day because I was going to be out of state for two months caring for my mother who has breast cancer. I wanted to reassure her that I had my mammogram and was fine.
I spoke to the new office manager who was very understanding thus the 2 star rating. However, I will not return to this facility.

Well place is nice But Norcal Imagine Receptionist has a bad attitude! It really makes me not want to come back and unfortunately I have to be back Friday. I really don’t understand If they don’t like working or helping clients why work as a receptionist?

LOVe this place FAST staff excellent and professional, specially WILLIAM he ROCKS. WILL is very caring and considerate of patients explained procedure and answered all questions and made me feel like a real patient. My Mother was so excited she had to let manager of WILLIAM s professional attitude towards patient care

Over the last few weeks, I have had several tests including a bone density and CT scan — both conducted by William Nicholas, one of the techs working there. All staff have been professional, courteous and efficient. William, however, must have sensed my concern and was especially kind, informative, reassuring and fun which did a lot to raise my spirits and allay my fears. Thank you, William! I will not hesitate to recommend this facility and its wonderful, caring staff to anyone I know.
sincerely,
Sharon P.
Concord, CA

After needing X-​rays I went to Unilocal and found this place, called to make an appointment found out for X-​rays you don’t make an appointment, you walk in. So, I arrived around noon was told there was two people a head of me so I ended up waiting about thirty minutes before I was called. The process was quick and the staff was professional, would totally recommend to a friend!

Went there on a Wednesday as a walk-​in to take grandpa for an xray. Got there around 8:40 was out by 9:05. Front desk was helpful and processed the paperwork fast. I think as long as you have all your paperwork done and all the things they need (paperwork, ID, insurance) you’re in and out quickly, or perhaps I got lucky but the visit was fast. They even validated my parking, free parking is always nice. If I have to bring grandpa back here I wouldn’t mind at all.

Clean facility. Definitely have to wait 60min plus for an xray. Appointments for other exams are priority. Xrays are walkin basis only. The ladies upfront were professional. Parking is validated. The technician was nice and got the xrays done in a timely manner.

This review is for the Concord NorCal Imaging office only…
THIS PLACE IS A BIG ZERO!!!
Normally this place is great. But today, there is a new receptionist who hasn’t got a clue to their process.
X-​rays are walk-​in only, no appointments.
I came here yesterday and they said it would be an hour, so I decided to return this morning at 8am instead. I arrived to their lobby at 7:55 and there was only one person in front of me.
At 8:45, the lobby is full now, and I can hear the receptionist calling my doctor to confirm the instructions on the form.
So bottom line, it doesn’t matter what time of day you come in for an X-​Ray, expect to wait an hour plus.
It is now 8:55 and I am still sitting in the lobby. One hour and counting. I would manage this office a little more efficiently.
The time is now 9:00 am and I am still waiting to be called.
I will update later.
Update: Still waiting at 9:10.
Update: Still waiting approaching 9:20am.
I think their focus is on financial over customer service. They must get more money for MRI/​CatScan and Mammography screenings.
Zero stars, especially for the receptionist.
Unbelievable!
Very incompetent!
9:25… still wait
I asked at 9:25 how much longer it would be. After the receptionist spoke with another girl, they said it would be 45 minutes more.
WHAT?
My blood pressure shot up and I told the receptionist «That is Bullshit!»
I asked a manager and told her after this experience I should be able to schedule an appointment.
I am very pissed at this moment and don’t know if I will ever go back here again.

I needed an X-​ray for an extremity & having been burned in the past = Dr’s office sent me over to Hospital X-​Ray dept — at the time, I did not realize the absolutely insane markup a hospital charges on top of the radiologist reasonable fee to take/​process X-​Rays.
So this time I ignored the Dr’s receptionist (yes, they are still doing it & the hospital fee is even higher — I checked), I started searching on-​line & Unilocal for reasonable alternatives. I chose Nor-​Cal in Concord because they had the highest Unilocal rating & no real horror stories compared to one or two other locations including theirs.
What are the primary elements;
Location — Although I had to take a longer Bart ride, their office is a short walk across from the Concord station
Appointment Process — Although there is the usual telephone tree system, once a live person came on they were pleasant & professional. NO appointment was necessary for X-​Rays, they are handled on a walk-​in basis
Reception /​InTake — I arrived approx 8am (opening time) Professional, well staffed, organized/​efficient and the waiting area was clean & pleasant. There were 3 intake/​receptionists as it was busy even at that hour.
Wait Time — after completing the necessary forms & payment processing ($ 70), less than 10 minutes
X-​Rays — very professional & pleasant Technician (Sandy), handled everything in a timely & efficient manner. I walked out with my CD containing the X-​Rays in preparation for my Dr. Appt
So why the 3 stars,
X-​Ray Report — It was not completed by the Radiologist until 3.5 days (original estimate was 2 days) after my appointment (Friday late afternoon for an early Tuesday X-​Ray set)
Report Mailing — It was not mailed on that Friday but the following Tuesday (yes Monday was a holiday) by postmark — not sure it even was mailed that day because I did not receive until the end of the week. i did not receive it in time for my Appt — neither did my Dr. He used the CD but it would have helped me in my discussion with the Dr. (he responds much better to direct informed questions)
Bottom Line — Would I go again or recommend to others, Yes with the understanding that it is a very busy place & timetables might be optimistic.

I had xrays taken on the 7^th. The place is super clean, staff extraordinary, the technician very professional. They will be squeezing the girl come this Sept.

Came by for a chest Xray this week. I called to confirm that I could drop by without an appointment and showed up around 1130. Two pages of paperwork and they called me in after less that 5 minutes. The tech doing the film was nice and respectful, and told me if I wanted a copy of the report, to let the staff know at the front desk.
Of course, I got the front desk, and the girl who checked me in got this blank look, like no one had ever requested a copy of their results before. (She also acted like she hadn’t just helped me 15 minutes ago haha). Anyways, I called in today, and spoke to someone who enthusiastically agreed to mail a report out so I guess I’m good to go.
Validated parking under the building is a definite win, too.

Got my girls professionally squeezed again. Still think the staff at this NorCal Imaging is great, though they wanted me to fax them my doctor’s order and that would have been a pain, but we worked it out. The office has moved to 2300 Clayton Rd, which is that red brick building right where Clayton Rd curves. Turn onto Park Ave to enter the parking garage (they validate) right across from the BART parking lot. If you miss the turn onto Park, it’s kind of a circuitous route back.
The new office has lockers to keep your valuables in while you’re trapsing around in a tie-​back gown. See you NorCal ladies next year at the usual mammogram time.