Monument Style

This review is for bridal hair — myself (bride), my sister (MOH), mother of bride & mother of groom. We all stayed at the Colonial Inn next door, so Monument Style was a logical place to get our hair done.
PROS
4.5 stars for outcome — all emerged from salon looking great.
5 stars for service and experience — the salon owner arranged for the salon to be closed down day of wedding, so that she could give my party the highest level of attention possible. It is a very nice space, tastefully decorated, and in a great location. It was a super-​relaxing experience, and exactly what I needed right before the busyness that was ahead. She arranged for tea cakes to be delivered (this ended up being my lunch, as everyone knows the bride never gets time to eat), and champagne for my party to sip on while getting ready!
CONS
3 stars for cost — it was on the high end compared to other quotes I received for hairdressing, but not totally out of reason.
2 stars for flexibility — The salon owner definitely has her own style, which might not be your style. I came to the salon seeking a casual, organic type of updo, and after several tries, it became clear that this wasn’t her jam. I’m flexible so we eventually met somewhere in the middle, wherein I emerged with elegant curls. However, lots of brides probably wouldn’t be as flexible, especially when considering the cost. Had I really had my heart set on the casual updo, I would have had to go elsewhere.
OVERALL
The woman who owns the salon is super nice, and I am grateful for all she did to make my wedding morning go smoothly. The cost was pretty high for just the hairstyling, but being so relaxed right before my wedding was priceless.
Also — I’m pretty sure there were some other more positive reviews on Unilocal before I booked my appointment back in June. I’m not sure where those reviews are now, but I would not have trusted this salon with my wedding hair, if all I saw were two one-​star reviews.

I was there last week for my brother in-​laws wedding. Both my Mother-​In-​law (Mother of the groom/​MOG) and the mother of the bride (MOB) had appointments. One was at 10 or closely after and the MOB was at 11am. The bride received a call that the Mother of the groom (apt @10am) was very unhappy with her blowout and asked if I would go down to make sure everything was OK. I walked in and was never greeted by the shop owner who was in the middle of blow-​drying another client. She looked at me but didn’t make any attempt to welcome me into her shop. My MIL/​MOG proceeds to tell me how she is unhappy with her hair and shows me a picture of what she wants, which is her everyday style, she is 68 years old with short above the neck length hair. She was not looking for anything but a nice blow out with some volume. The time is now 11:10am. Which now means the shop owner is behind on getting back to her and she is also 10 mins late on getting to the MOB. I politely ask how much longer (as both the mothers are next for makeup) and the owner tells me that they can both leave and come back. Now, for weeks both moms were very clear that they wanted their hair done first, as they have short hair and it has to be soaked in order for it to be styled. I asked her again, if she knew how much longer, as she never answered me the first time. She gestured with her hairbrush and said, «do you see what I’m doing, when I’m done with this I will fix her hair». I said, «That’s fine but do you know how long»? How was I to know if this other customer was getting styled, a perm, up-​do etc. Our make-​up artist next door was waiting for them. She immediately told me that «I could leave now». I repeated to her I was just asking a question. She said again for me to leave. The MOB left with me and had the Brides hair dresser do her hair, she was just as shocked and felt extremely disrespected, to say the least! The Mother of the Groom, stayed only because she was already in the chair with her cape on and wasn’t sure if the hairdresser upstairs would be able to fit them both in and didn’t want to take the chance and frankly the Mother of the Groom, my mother in law is just an extremely nice woman all around. Needless to say, when discussing this with others nearby — most people we’re NOT surprised as they said they haven’t encountered the shop owner to be just as rude. I would never recommend this shop to anyone. The bad manners and the unwarranted disrespect is uncalled for. Find another shop near by — it’s not worth the wait or the attitude you receive!