Hyde Printing & Graphics Inc.

Omg. I shopped around. For a quote. This place was the worst. For what I wanted was a 15 minute cut and a ½ hour install job. The best quote I received was 125.00 Installed. And was offered superior customer service from the lower quoted. Here is Hyde Printing’s Quote.
To print and install the black stripes it will be 375.00
Let me know if you would like to proceed.
Thx
Patrick Hyde
Hyde Printing and Graphics
2748 Willow Pass Road
Concord, CA 94 519
925−686−4933
Fax 925−686−9955
Um No Thank You. Smoke more people.

I have been using Hyde for the past few years for my CPR training business in Concord and I love their service. They double check everything and let me know if there is anything that looks wrong. Then then send a nice proof so I can double check that all is good. I love using a local printing company that really cares. Thanks.

I’ve been working with Craig now for about 4 or 5 years. Other than them being reliable and very reasonable the customer service is impeccable. If I put in an order for a large print job, stationary or marketing materials, I’ll get them back within 24 hours. If I need it rushed since sometimes things can be last minute, I’ll get them the same day. This review is long overdue!

My printer that I had used for over 20 years in Pittsburg closed up shop. I was driving near downtown Concord, and found Hyde Printing. Upon entering, the office manager greeted me kindly. She was easy to talk to, and seemed to know what I wanted exactly. So I placed an order for prescription laboratory slips. She was a little flexible with the price, so I felt good about the order. One week later, I get a call saying that my order was ready to be picked up. It was supposed to be ready 2 days before I got the call. Not a big problem though, I understand things happen. Upon arriving there, the second thing that bothered me was that she made 6000 slips. I thought I had ordered 4000 slips. Obviously I had to pay more for the extra 2000. She adamately said that I had ordered 6000. I dont think I did, but even if I had ordered that much, the way she was telling me that I had ordered 6000 bothered me. What happened to the customer is always right?
Anyways, I took the slips back to work and opened the box. We have a swirl in our logo, and the swirl came out ugly. I wrote her telling her about this, and she replied back that this was because we had faxed over the swirl logo, and it came out bad out of her fax. I don’t think so, because I saw the faxed over logo, and I am the one who OK’d the logo design on the slips. I’m pretty sure what our company logo looks like, and it sure isn’t the design on the slips. So now we’re stuck with 6000 ugly lab slips. And she still thinks its my fault. One red flag is ok, two is suspicious, but three red flags on a transaction signals that we should not do business with this company. Last time we received good customer service from a printing shop, our relationship lasted over 20 years. And all she had to do to remedy this is to say «i’m sorry, it won’t happen again.» She never once said that.