General Appliance Repair Experts

I called them for an oven that did not heat up. WISH I COULD GIVE ZERO STARS
The guy came and said it was $ 267.00 to fix it. I agreed and payed the money but it did not fix the problem.
In fact they installed the wrong part. I called under warranty and they told me I needed another part for another $ 99.00. I refused to pay again and they refused to return the money.
In fact, I got in a screaming match with their receptionist.
I am now disputing their transaction through my credit card company.
I WOULD NEVER USE THEM AGAIN

Do not call this business for service! If it was possible to give ZERO stars, it would be given today. The tech that came to my home was on the phone speaking Spanish (a language that I am fluent in) and said that he was going to say that he fixed it, but wasn’t really going to. I was shocked to hear it, but immediately called him out on his statement. He proceeded to tell whoever he was on the phone with that I spoke Spanish and that he was caught. Didn’t even have the balls to say sorry or deny what he said. I immediately told the tech to put my refrigerator back together and to get out of my house. When I called the office to speak to a manager she minimized the issue and kept saying that they didn’t know it was a Sears service call. What in the world does that have to do with the issue at hand?! She also said that it was a misunderstanding. I’m guessing she was the person on the other side of the tech’s phone call because before I even gave her any of my information, she started making excuses. No good! I am going to try to post a voice recording of him saying «we got caught,» in between giggles. Very unprofessional on all aspects. From technician to manager.

6 months later, the system failed again. GAE had come by to «fix» it 3 times, and it failed for the 4^th time. This time I called CEL appliance. They provided better service, much better pricing, and most importantly, they were better trained and had the proper equipment and knowledge to do the job faster and answer any questions I had. Based on my experience, general appliance experts are no experts and I would give zero stars if I could. Use GAE at your own risk and make sure your wallet is full.

I was really pleased with my experience with General Appliance Experts. Johnny, the man that fixed my dryer, was fabulous. Not only was he prompt, but he was knowledgeable, reliable and fast working. When he was repairing my dryer he learned that we needed a new part so he drove quite some distance to get it. I figured he would be back the next day to continue, but was back that same day to finish the repair. He did a solid job and was very professional. I will most definitely be calling this company again because of my experience with their employee, Johnny. If you need an appliance repair, I would highly recommend them.

I am really pleased with the service I received from General Appliance. I was really frustrated because I had called and set up an appointment with another service company who didn’t show after leaving me sitting here all morning. I called General Appliance with no expectations to get same day service. I called them at 1pm thinking there would be another day delay but they scheduled me for a 2−4pm window to repair a dryer. Johnny showed up promptly at 2pm. He was able to diagnose my problem within a few minutes. He replaced a thermostat in the dryer, cleaned all of the lint and dust from inside the machine. He also took the drum itself out and re-​glued a seal that had come loose. He put my dryer back together and had it working well within about a hour or so. I saw other lousy reviews of this company and was kind of shocked because the service I received was great! I would recommend Johnny’s work!

General Appliance repairman Tomas was great! He was courteous, knowledgeable, punctual, and had expertise. I was very appreciative that General Appliance could assist me the same day that I called.

THESE GUYS ARE CROOKS! ABSOLUTELY DO NOT USE THEM! Here’s how it went. I called, set up an appoint for a 55 dollar estimate (that they say they will take off if you use them, which they didn’t at all, in the end) for one of our rental properties. They went out, called my husband back and told him that it would be 90 dollars. My husband said, sure, please go ahead. That was the last I heard from them and so I called them today and asked them to send me the receipt. They sent an invoice by email for a total of 496.17. WTF? I can buy a brand new frigo for that. So we called them back and they were a TOTAL nightmare. First they said the service charge was 90 dollars, then they said it was 55. The owner was apparently nowhere to be found (yah right), but the manager accused us of lying and was a total nightmare. These people are super nice to start, lie to you about the estimate and then charge you up the wazoo. They are TOTAL DISHONEST. When I called back and told them that i disputed the charge on my credit card (the owner said, via the receptionist because he wouldn’t call me back because he KNOWS he’s a crook and he’d rather the receptionists take the heat — what a GREASY SEETHING BAG OF PIG EXCREMENT! — that he was going to send the bill to collections which is a total joke because I NEVER signed anything EVER authorizing the work OR the charges.) Horrible. Avoid them at ALL COSTS.

My dishwasher was not dispensing the detergent. I called and got an appointment the same day. Thomas came out and was very professional and kind. A few days later he was back with a replacement part and now my dishwasher is running smoothly again. I would call General Appliance Experts again.

I cannot believe this company is in business. Let me break down for you hour by hour what occured when working with them:
I was told I had an appointment Saturday morning with a window from 9 – 11. I was assured that the technician would arrive at my location closer to nine but that they gave the window in case there were any unforeseen delays. I called their 510−579−2085 number at 10 am to see where the technician was and the woman I spoke with told me that he was ENROUTE to me and to wait until eleven. When I called back at 11 I was put on hold then another phone number called me (915) 265‑6887. I was informed that my technician had been stuck at another job and that the earliest he could arrive was between 12 and 1. I expressed that this was unacceptable and that they have known about the delay previously but had consciously not made me aware of it and had wasted my time. The woman, Mariam, apologized and told me that she was sorry I felt that way but the earliest he could come was between 12 – 1 and one. I then called the 510 number back and smoke with a man named Joseph (who may also go by Jose? this part was confusing) and he assured me that a technician would be leaving the other job to come service my facility between 12 – 1. He apologized for the misinformation provided by the other two women and at the time I felt better about the situation.
So I wait and at 12:30 I call the original 510 number, a man named Andre tells me that he will have the technician calling me. Instead of the technician calling me the woman, Mariam, calls me back from the other number and tells me that the earliest he can arrive is between 1 – 3 pm. This is all after I had a 9 AM appointment. When I tell her that she just previously told me she would have a technician here between 12 – 1 she proceeds to call me a liar, she tells me she has a recording and 3 people in her office who all heard her tell me between 1 – 3. Now if a person is not guilt of lying they would have no reason to bring up either of these two pieces of evidence. She of course could not produce the recording for me. After explaining to her that infact she was the one making up false information she hung up the phone on me. I then called the 510 number back where Andre answered the phone again and he assured me that the technician would be here between 1 – 3.
This is the worst company I have ever worked with, anyone with a good conscious should not work with this company and hopefully this waste of skin liar named Mariam loses her job.

I’ve called General Appliance Experts twice in the last 2 months, and both times they were prompt, courteous, and fixed the problem. The first occasion was for a furnace repair — unknown problem the tech diagnosed in 10 minutes, left to get the replacement part, and was done in less than 2 hours — and the 2^nd to fix my leaking Sub-​Zero refrigerator. It’s old but built-​in, and replacing it would be an expensive nightmare of cabinetry. Turns out, the same repair person from G. A. E. had rreplaced the refrigerator motor when it died in 2008. This time, he didn’t charge me for the first visit, only the 2^nd when he had the replacement tubing, and he spent extra time helping me clean up the mess from the leak.
I’ve had repair people from Sears charge twice as much to ring the doorbell and never fix a thing. I will continue to rely on and recommend General Appliance Experts.

This company sucks. They don’t know what they are doing it was a waste of $ 55 dollars just to have them come out and check what was wrong with my washer. And there customer service main office sucks receptionist techs the whole company it’s a waste of time don’t DON’T get service from this company you will regret it!!!

I would give –0– stars if this was an option.
Last night, our 2 year old Samsung dryer stopped working. All electronic functions were working, the dryer wasn’t getting any heat. We called General Appliance Experts who sent a service technician to our house today. Prior to his visit, we researched possible causes and parts. Our search revealed that the problem most likely was a bad heating element, which (according to
) costs about $ 40.
The technician confirmed that it was a bad heating element, which takes about 30 minutes to replace. Without consulting ANYTHING, off the top of his head, he quoted $ 115.23+tax for the part (more than 100% markup!) and $ 130 for the 30 minutes of labor.
We paid the $ 55 call fee and sent them on their way… go gouge someone else. We’ll fix it ourselves. (Note: we found the exact same part # provided to us by Samsung on Amazon for $ 35+$ 10 expedited shipping.) It is business like this that give home repair technicians a bad name. 100% markup on parts and $ 300/​hour rate for labor is beyond ridiculous. If you call these people, prepare to be overcharged. Save yourself some time and money and either try to fix it yourself, or call someone who is actually honest and reasonable.

After a bad experience trying to get both my washer and ice line to my refrigerator fixed, I called General Appliance Experts, not expecting much — to my surprise they were able to send out a technician the same day. After the technician spent about 15 minutes assessing problem he went to his truck. Apparently he had all parts necessary to fix and for just under $ 200 I had a working washer and ice maker! I will definitely use them again.

I surely got ripped off by this service company. Had a refrigerator problem and i did the research to determine what electronic part was faulty. I decided to go ahead and call these people in and the service guy confirmed that my analysis was correct. I answeered the door and when i went back to the kitchen he had already“replaced” the part. i was happy it was working, but when he showed me the bill, he charged me over $ 200.00 for the part. It was a $ 30.00 part online. he said his part was superior to the manufacturer’s part, blah, blah, blah. I had just returned from a trip abroad and wasn’t in the mood to fight it so i paid him afterall. What a rip-​off.
Hopefully people will read this before calling this company.

Just cant believe how badly they tried to rip me off.
My water heater went out. I looked up common problems with why the pilot lights wont stay lit. The average response was this 10 dollar part is usually the culprit. The average cost for the service was 100 dollars. I called bay area appliance repairs 1 800 number and they sent someone out. When he got here has told me the part would be over 250 dollars and the total cost of the repair would be around 500 dollars. I then asked for the name of the part that he needed and I was able to purchase that part from home depot for appalled. I asked for his managers dollars. I asked for the managers number proceeded to call him but he would not talk to me. I told the appliance repair guy to take a hike and refused to pay the 55 dollar consultation fee.
I called another local appliance repair company who agreed I was being ripped off and said he would come out and do the job for under 100 dollars

I called this company to come service my Viking oven 2 weeks before Thanksgiving. They came out immediately and recommended that I needed a new motherboard. The service tech was polite and promised to call me the next day with a quote on the motherboard and charged me a $ 55.00 service fee. I didn’t hear from him again. Two days later I called the company and the tech was not available and no one knew any information about my oven part. Said they would look into it and call me back. Never called back. I called again and they gave me a quote for the part and labor ($ 750.00). They said they ordered it and it would be hear by Monday or Tuesday and they could install it then. I called them Monday and they said that the part was here and they could come out soon. I called again this morning, Tuesday, since i hadn’t from to check and now they say that the motherboard is not available at the warehouse and they can not help me after all. I am very upset with the lack of communication and apparent inability to provide the service they said they would do. I will never use this company again for any reason. I said I wanted my $ 55.00 service fee that I gave them over 2 weeks ago, returned. I will be calling them every day until I get that money back. Thanksgiving is in 2 days and I dont have an oven. GRRR.

These guys used to be called Discover Quality Service. We have used them for 15 years on our washer/​dryer and other appliances. Always very helpful, honest and capable. Highly recommended.

No customer service. Don’t waste your time or your money.

I WILL NEVER EVER USE THESE GUYS AGAIN FOR ANYTHING.
Robbers and thieves disguised as an appliance repair.
Total ripoff. They charge $ 55 for the consultation and the $ 55 DOES NOT apply towards the repair. Then, the part they told us we needed costs $ 25 online – but they charge $ 140 for it.
When confronted with this, they say it has to cover other incidental parts and the cost to insure their technicians – all of which might be fine if it was part of the labor cost, but they hide it in the parts where you won’t suspect it if you don’t know the difference.
Either way, the consultation is worthless because what they told us was that they would make the repair they «thought» was the problem, for about $ 300, but that if it turned out NOT to be the problem, they were still going to keep the full labor cost and refund only a partial amount of the parts cost.
Basically, the $ 55 technician analysis is worthless because they don’t commit to making the right diagnosis. The first repair includes a 500% mark-​up on parts and the second repair option (if needed) costs even more and is in addition to the first unneeded repair they proposed.
NO THANKS.