GameStop

I came in to buy a game on 06÷15÷16. The cashier name Jacob didn’t greet or asked if I needed any help. I walked to the cashier to pick up, purchase my video game and Jacob was absolutely disrespectful. One of the worst customer services I’ve experienced if not the worst.

This location and the location off Monument are being run by incompetent part-​timers who don’t know what the fuck they’re talking about. Idiots.

Horrible service. The staff is friendly but the manager is temperamental at best. I had an iPhone to trade in quoted through
the night before and when I arrived I spent 15 minutes arguing with the manager before he even looked at the phone. The screen is damaged but still acceptable by company policy. I was told he could not handle the procedure because he would need access into the settings to look up a number that is printed on the back of the phone as well. I told him this and pointed it out on the phone while being interrupted and told I would have security called on me for noting that I had handled this process before with an older model iPhone and providing information he would need. The quote is for $ 4.00 trade in value via the website and because of a lack of ability to process he chose to refuse to accept the phone (WITHOUT LOOKING AT IT)
There are many other stores in the area, and I will be going to those from now on.
I’ll also be calling hr to ensure they hear of this. I’ve had less problems at dmv with a 3 hour wait

For the most part this is a very nice GameStop. They usually have what I’m looking for and the other employees are decent people for the most part. There is this one douchey employee with blonde hair and shaved sides. He has an angry evil look and an attitude to go with it and you never truly feel welcome when talking to him. I’m not trying to know this store, but I wouldn’t go to him for help.

I’ve been to this GameStop location twice now, and I have to say I’m impressed.
My rating is based on my experiences at this location, not about GameStop’s business practice, which is somewhat improving.
When Mario Kart 8 came out, I bought it from best buy to get the $ 10 gas credit promo, but GameStop’s promo had a poster. The day MK8 came out I decided to stop by after work to see if maybe they had extra posters from a lack of preorders that I could buy. I went into the store and asked if they had any posters. The worker said let me check, *he checked*, then said yeah we do. Then he hands me one, and I walk out like the happiest kid ever.
Then last week I walked in with the $ 5 Kongregate coupon, and the worker said I don’t think it’s going to work but we can try – and it worked.

I moved to the Pacheco area a few years ago, which made this my Gamestop of choice. And, am I glad it did! The crew is great, and I have had nothing but pleasant experiences here.
I will admit, Jowell (think I spelled that right) is my favorite. She is very helpful, sweet, and professional. I never feel rushed or that they are trying to «upsell». I come in, get what I need, and am out without any hassle.
Great staff, and great location!
The only negative I would say is that I spend too much money here. Self inflicted of course! Haha

I usually go to this GameStop when I need to get a game, or something for one of my consoles. I’ve found that the people at this store tend to be real friendly compared to other GameStops (for example, at the one located by Sears at Sun Valley Mall – the people there tend to be snooty and stuck up), and they tend to have what I’m usually looking for. If I don’t find something right away, someone always helps me.

I’ve been going to gamestop for a long time. Today I went in to use a gift card I’d gotten and the staff, Brittany and Monika, was wonderful. I got stuck on whether I wanted Metro Last Light, or GTA: V and the staff helped me choose. I’ll have to come back soon to get Metro.

I appreciate the snotty attitude towards me wanting to buy a used Xbox360 from you guys. The reason I would rather drive out of town to go to a GameStop than come to the one in this shopping area. I usually try to shrug off unpleasant experiences but this time is the last straw. I can’t even recall how many times I might have actually had a pleasant experience here. Do me a favor, hire people that are actually into video games and into wanting to help people.

You gotta love a gaming store!!! This place was empty when i walked in and the associate was on the phone with someone. As soon as he got off the phone he was all about me and made sure i was being helped. Even when i said i was just browsing, he let me know that he was here for me. Even when i left he said have a good day. Customer service is key! GameStop always has new release deals for the latest games. I didn’t preorder anything today, but i will preorder the new BF4. They had a good selection of older used games in the dump bin for under $ 10.

I walked in today to get a new Xbox 360 charger cable (dog chewed old one) and a young lady named Citee helped me out, found charger cable (pre owned) that wasn’t shown on inventory — yet she thought she had one — found it, I bought it — and after shook my hand thanking me for my business !!! What a nice young lady and her customer skills are wonderful! She will go far!!! :)

I usually get some pretty stuck up or weird cashiers but the blonde kid that twisted his ankle had the best customer service I have ever seen and I work in sales. He was high energy and so helpful by to mention he was hurt! It was past closing and he wasn’t trying to rush the fact that they wanted to close man good help is hard to find he’s a keeper!

Good as always

These guys always have the latest in games, and more importantly they have a good selection of old games too! Went in looking for a controller for a dreamcast and they JUST happened to have one. Pair that with some good customer service and you got yourself a winning combo

This is the best experience I have ever had at a GameStop. With a 15 yo and a 7 yo I go to GS a bit. I have been to several in my travels, but this is the first time I have been to the one in Concord. The staff was exceptionally friendly with everyone. She was very helpful in helping us find what we needed and and she wasn’t overly pushy about anything. There were 2 young ladies working in the store that Saturday evening we went in. The other gal was just as friendly as the one who helped us.

If buying used games or trading in your used games is what you are looking for, this is the place. Buying a new game console, that you cant find anywhere else, this is the place. Trying to buy new games at a good price, go somewhere else.
I have bought my WII, three DS, a DSI and tons of games. I realized that they only have sales on used games, buy one get one half off used games.

My house doesn’t have games. I purposely married a man who does not play video games.
My little brother on the other hand is a gamer. He would regale me of stories about whatever thing he achieved or level he made it to. I would just nod and say ‚“Wow.“
He had money for his trip that at the end was burning a hole in his pocket and he needed what ever Witch, World, Monster, Axe Thrower with sunglasses computer game thing. I honestly don’t know what he wanted. It went in one ear and out the other.
The store smelled funny. Like smelly boys room.
My brother went to the counter and asked a series of foreign language questions that were actually in English. He knew what he was saying.
The girl working answered all the questions he had. Unfortunately they didn’t have what he wanted and if they did have it, it would have been more expensive than where ever he eventually would get it.
First and probably only time Ill ever set foot in this store.

I went here to redeem a Gift Card my son received on his Bday. He still had a balance of under $ 15.00 and was looking for a game. I initially said no Gun games, but I flexed my rule a little once I saw that they had Time Crisis on the Ps2 for $ 9.99. (My son’s favorite Gun game in the Arcade) I want to give the Cashier Kudos for asking us if we had the Gun/​Controller for that specific game. If we did not already have that specific controller; we would not be able to play that game. I think that saved a near disaster since they did not have one in stock. We did find a James Bond Golden eye for sale at an even cheaper price. I still have a feeling we will be back to use up the rest of the Gift Card, but I won’t hesitate to come back here since the place has people that actually care about their Customers.

Every time I walk past a Gamestop or similar with my son, I cringe as he always wants to check on the latest game and play a little video. I’d rather be in the dentist’s chair in the middle of a root canal than hang around here.
The saving grace was Gamestop’s help in getting my son set up on X-​Box Live at our Pleasant Hill home. The console can only be used here and is part an overall plan to transition his neighbourhood allegiance from his lifelong greater Berkeley area surroundings.
It must have worked. When I asked him recently where he wanted to go after I picked him up at the airport, his immediate answer was: What do you think?

Ok, I don’t venture into a lot of game stores so have nothing to compare this to… but psyched with the new wii from santa, we’re lookin’ for games.
I was disappointed and uninspired by the «wall of wii.» New and used games, which is cool, but then a lot of the games (not labled *used*) were in re-​packaged cases with store-​printed labels only identifying the title of the game… To us novices, it just leaves you yearning for «so… what do i get to do in this game???» Prices seemed high, but I can only assume it’s the going rate. Used weren’t a heck of a lot cheaper than new.
my mii is sooo cool, but you probably shouldn’t box her b/​c she gets frustrated and just starts punching her (real life) opponent. vilche!