Fry’s Electronics

On 6/12/’16 we were misinformed about a TV & Blu=ray that we had purchased. We returned to Fry’s and met a young man named, Khalid Alomari. He stopped everything that He was doing & spent all the time we needed to help rectify the problem. We walked out feeling that someone really cared about our business at Fry’s. Not only did Khalid explain everything to us in a way that we understood it, He had His delivery/​installers pick up the 1^st TV & Blu-​ray, & bring us the correct TV & Blu-​ray with in one to two hours. Now that;s Service! Khalid Alomari has My whole Families & Friends business from now on. A. Consani

Fry’s stores and their systems are stuck in 1973. Their service is stuck in the ice-​age. Love the high ceilings, promos and product offerings.

As far as electronic stores go… I am loyal until I get screwed past a certain point. In opposition to that, if a store member goes above & beyond thier normal line of duties to help me, I will be loyal to a fault (I. E. Palm now = LG Web OS, woot). And RIGHT NOW AS I write this review… A few members of this #Frys team Andy R. & Heather are breaking customer service barriers, kicking arse, taking skus & going WELL being the call of duty to help me. I had spent over 1.5 hours assembling my arsenal of buys & for half an hour I’ve tried to check out to no avail. I called the corporate customer service line. But that was never going to be a solution. So I’m my moments of despair in the parking lot I grabbed Andy & told him about my dilemma & he said he would try to help. We went to the tech support & exchange customer service area & they sai. d they couldn’t do anything about it. I was quickly becoming inwardly –livid … But then Andy R said he could help me on a cart run.
They are already done… Will finish this later today

Rased Masood (from Electronic Components department) is an example of excellent customer service. Professional, efficient, and straight to the point. Helpful, even though he was busy doing something else.
Fry’s please reward Rased Masood for being an excellent employee. He cares and not lazy. Every employee should be like him.
Good job, Rased.

I wish to have given more stars but due to previous concerns…
Update:
I wanted to thank Devin? Apologies, I don’t know how to spell your name. I do appreciate your time on following up with the issue and checking for damage products on shelf. Thank you for allowing me to return the damage product. Working in retail you can tell who are the ones who are sincere and really do care about customer service. I do hope Fry’s rewards Devin for his work, and use him as an example when it comes to helping customers, and over all store operations.
Thank you!

I always enjoy visiting this store. A very professional young man named Juan (I think. Yikes!) in the laptop area assisted me. I was trying to find a laptop bag and he did everything he could to assist me.
In the end none could be found to my specifications and I need to leave. He felt so sad that he was not able to help me.
I felt touched. What a lovely young man.

Very miss leading store these days. They had 2 rows of 7ft telephone wire with a price of $ 0.99 but rang up at the register for $ 2.29. I rather go to Best Buy and pay $ 3.0 for the same cable as there selves have true prices. The cashier had no issue putting my stuff below the counter and have me leave. No price check no sorry. Looks like Frys is going with the I don’t care attitude. So now to Best Buy to buy the same thing but knowing the prices are and the value me as a customer.
I’m giving 1 star because I was able to use the restroom with out paying for it.

Used to love this place. Not so much anymore. We ordered a camera online for store pick up. When we arrived to pick it up, we received a used item with no software. It was never indicated the item was used. We refused it. Go to Best Buy.

Obviously these ppl are lazy af
You can’t pick up a phone call !!! Really!!!
I called three times and each time I waited forever. 8 – 9 mins…
Ridiculous.
Calling to see if they have something in stock before I drive all the way out there for them to say no…
I check on their website and it kept bringing up an error page. Shit I’ll just go to Best Buy. I’d rather give them the money even if it is a few bucks more bc they’ll pick up the goddamn phone.
Smh.

I think my email to their customer service says it all, regarding this store.
«Hello,
Today, I purchased the Bytecc 6′ Optical Cable Toslink Digital Audio Cable (Frys: #8 480 618). The image on the website is not at all representative of the actual product. If the webmaster, or who ever set up the page, would have simply paid attention to the small detail of the connector type, they would see that it is NOT correct. In the image, one end is the typical ‘Audio Out’ connector (longer, skinnier 3.5mm connector) while the other is the standard ‘Optical Out’ (squarish, with chamfered corners and a raised line to ensure proper connection) The connectors of the actual product are both the ‘Optical Out’ type. I was instructed by the cashier to go to the returns area and wait.
I stood in the return line while ONE employee handled all the customers. As I stood in line, I listened to the terrible sounds of an employee berate an elderly woman: „NO! The manager IS NOT HERE! Well, he’s on lunch! You can wait an hour“ he said, rudely sarcastically and incredulously. I was called up to make my return, and once the process was almost complete, he asked if I wanted it back on the card, or if I was going to buy something else. As I was telling him that I want to buy the cable I need, which relied SOLELY on whether the store even carried it, he gave me a store credit before letting me finish. „Ah… sorry, bro. But the cashier will give you the difference back, if the new one is cheaper. Sorry, bro!“
I proceeded to the components section where he told me the optical cables LIKELY were. Once I arrived there, I asked another employee about their location, so I could narrow it down further. The gentleman pointed me down an aisle and to the right. As I neared the area, he shouted, „Sir! It was an optical cable, right? All of these are ethernet cables.“ He led me toward another aisle, obviously lost and unaware of where the optical cables were, as if he were a child searching frantically for an opening in a dark house of mirrors. As we were finally walking toward the A/​V area, he turned around and asked,“You needed an ethernet cable, right?» I responded with,“NO, I need an OPTICAL cable.” He said,“Yeah, that will be in A/​V” as he veered off back to his section.
I walked to the A/​V area with no guidance, and combed through the utter disarray that is representative of the whole damn store. It reminded me of a saying: «Like finding a needle in a haystack.» However, it was more or less akin to finding a cable in a massive pile of shit. I searched… and searched… and searched through the excrement, until I found the optical cables. NONE of the cables in the tiny section even remotely matched the connector type I needed, unlike what is represented on the webpage. FINALLY, just by an off chance, further down the aisle amongst different cables, I found ONE; THE one. It was a moment of pure joy, but it was cast away when I realized I was still in the nightmare called Fry’s Electronics. I took the cable to the front of the store to check out… the damn thing was $ 20 when the others were $ 10 for the same length. Dare I say… highway robbery?
Your store is a mess. Not only in the way it is ‘organized’ but in the way your employees treat customers, in how ignorant they are even in their own designated areas, in how apathetic they all are with regard to their jobs, and in interactions they have with their colleagues.
Today, I wasted an entire lunch break dealing with the travesty you call a retail store. The only redeeming portion of my visit was that the store had what I needed… Hark! Well, ONE. During my checkout, I lamented to the cashier,“I fucking hate this store. I REALLY fucking hate this store.” This is not the first time I have been sent on a quest of epic proportions to find a simple component at Fry’s, but it will surely be the last. The whole point of ordering online for in-​store pickup was so I didn’t have to deal with the typical bullshit I’ve experienced so many times before. And, as you can imagine, it was decided today that I really fucking hate your store; I have finally learned to avoid stepping foot in shit.”

So my husband ordered a item online through their website and it took much longer then he was willing to wait, so what did he do? He ordered the very same product elsewhere and got it about 1 – 2 weeks earlier then his fry’s order. Off we went to return the item. First thing I notice about this place is that’s it’s huge, also the workers there were very friendly and helped us along the way.
Well, we found out that we couldn’t return the item in store and our only options were to get store credit or ship it back out for the return and we pay the shipping… Minus 2 stars. Seriously? This is the only place I came across where u could not return the item in store. So sadly we just accepted our store credit and go hunting for something else to buy. Major lesson learn! Do not buy from fry’s online!

I feel bad for the people that work here, they seem like there in some prison work release program, All ive heard is horror stories about working for this company and its evident at this location. I have been a customer on and off since it opened and I have only actually gotten through on the phone one time. for an established buiness this is insane. HIRE MORE PEOPLE…
I feel bad giving the place a low score because there is good people that work here, one guy in the repair department gave me great advice for free and was extremely nice. i wanted to grab him and yell «get out now, while you still have your sanity»
Fry’s is a carbon copy of Walmart’s business model of build a huge store, sell stuff cheap and treat your employees like dirt. this location reflects that.

I would honestly just come to Fry’s to kill time and to buy extra USB’s.
I’m always on the search for GoPro and camera accessories so I usually come to that section and most of the time they don’t have what I want. The staff are helpful though and do give great recommendations.
I suggest looking through Amazon first and comparing the prices.

Fry’s was an afterthougt after i discovered another computer cable damaged. so that’s 2 fof 2 computers within 24 hours. regular computer store closed for holiday.
Fry’s was a ghostown. never seen it so dead. found only saleslady on comuter floor, she found the VGA cable i needed. happened to be on sale! (8.99 vs 22.99)
take outs:
–no line checking out, fab cashier, just happened to be Black, smiling service,
cheerful attitude.
–female on the floor helpful, cordial, not sure if she was of India origin or not.
not paying attention, just making sure i got the right cable.
–everyone was helpful that i encountered so 4 stars it is.

Daily deals are meh, Black Friday Deals, It’s seen better days, this days Fry’s just wanna sell old outdated stuff for the same price as last years, when they had a few stores only before the the expansions everywhere, I love this place but this current days, I would rather go somewhere else!
Best Buy prices are comparable to Fry’s this days, why drive 30 miles when BB is 2 miles away!
Pro — majority of the staff are helpful
Con — No more Weekly or daily Free stuff

Pros: When you come to Fry’s, you got to come here for the right reasons: browsing and research. I’ll be brutally honest… I come here when there are tech questions that need to be answered. I really like the guys in the electronic department, particularly in the internet-​ish section. They know their stuff and give great recommendations! As Fry’s is HUGE, I love looking around at their huge variety of goods from guitars, to TV’s, to legos, etc. From time to time they may have a killer deal. If not, the least you can do is price match from Amazon or some other reputable website and get a lower price. Also great large parking lot and the returns are generally painless.
Cons: In terms of great deals and selection, this is probably not the place. I looked at their sound system area and it was pretty pathetic with outdated stuff. Black Friday maybe but otherwise online and other stores will probably do better.
Overall: As a tip, always check amazon or other websites (that they have listed) to price match particularly in the electronics selection… don’t over pay! Recommend for browsing and researching only.

They were so nice when I showed up in search of a Windows 10 machine under $ 500. The salesman was patient and well-​informed, and when I asked if they could match an Amazon price they did it without a complaint.
Positive experience overall.

I used to love Fry’s. It literally use to be my favorite store. I’d religiously look at their ads every Wednesday and Fridays. But the days of B&M are definitely over.
On this last trip to Fry’s, i could really tell that it’s good days are behind them. In terms of computer parts, it’s still king if you are in pinch but the rest of it, it’s just a former shell of itself. Especially in the camera section, they’ve literally abandon that the space. They hardly have any of the new mirrorless cameras.
Good thing they still pricematch. However, it’s Amazon Prime all day every day for me.
Good luck Fry’s!

From the disheveled aisles, to the mislabeled bargain baskets, and even the grocery laced checkout area (like their stores down south) it’s just a stressful shopping experience that takes twice as long as it should on nearly every visit. Service is a mixed bag, for every helpful staff member there is one that is clueless or points you in the wrong direction. Sure there are deals to be had, just make sure you go early or on a day where time is not an issue for you.
Can this place get it together before the holidays? I guess we’ll all have to just wait and see.

Note to self: Don’t ever come back here.
The staff here are so bad. I don’t know much about electronics but I do know enough to know that the staff member was lying to me.