Forever Tile

Initially I was impressed with their «service» — unfortunately I was duped. They sold me way more tile than was needed (10 boxes!) and then refused to take it back even though they had told me very clearly that I could return «complete boxes». This was an expensive lesson. I would have been much better off to buy my tile at Home Depot or Lowe’s. Beware!

Two for two now… bathroom tiles (see review ⁰⁸⁄₂₀₀₉) and then recently, a marble kitchen countertop… we had struggled to find a material (granite, marble) quarried in New England (I know, crazy, right?) but the folks at F.T. were willing to check to see what products they could offer us with known origins. We picked a VT marble, picked out the slab, chose how our template would be laid out on the slab (thus we had control over where on the counter the stone’s patterns would be oriented), and all was fabricated and installed beautifully. Great result.

We got floor tile for a master bathroom remodeling here. I made several trips to look at different tiles. Many of the customers in the show room are interior designers who pull tiles to bring to customers to cut down on some of the overwhelming work of choosing tile.
I ordered an additional box of floor tiles from Forever Tile as we unexpectedly needed a box to complete the job. Because the job was held up waiting for tiles, we double-​ordered the extra tiles from a tile store in Westford and received them within a few days. By comparison, it took two to three weeks to get the box of tiles from Forever Tile and then only after I called to check on the order. The Westford store also charged much less for the tiles and had a much lower shipping charge.
The owner referred me to Liberty Granite in Harvard, also owned by Forever Tile, for granite for the vanity counter. We chose a large granite remnant slab left after someone else’s job. After making a template of the vanity, it took three weeks for Liberty Granite to fabricate it and come back to install it. Meanwhile the job waited and we could not install faucets to get the bath functioning. By comparison, our kitchen counter was made by another granite company and was fabricated and installed just one week after templating.
The new bath vanity counter edge extends just .5 inch from the cabinet. We were very displeased as the standard counter extension is 1 inch as in our kitchen. The vanity counter thus seems a bit short and not generous, but the slab was already cut and there was no remedy. We also requested a half-​bullnose edge on the counter, shower curb, and a bench. We were charged several hundred more for the bullnose edge which is a standard edge. The kicker is that at no time did Liberty Granite discuss the additional charge when we specified the edge. The owner of Forever Tile even sent me an iPhone photo of the final bill/​balance due for the granite, but we insisted on a copy of the bill by mail to see it clearly.
When working with Forever Tile and Liberty Granite we felt we were given the lowest possible priority and their attitude toward us was poor and extremely unprofessional. We will look at tile stores in Westford and Nashua for future remodeling.

The first time I went in, I felt warmly welcomed. The second time, the sales staff barely acknowledged my presence. They suggested a tile for my bathroom floor which I used (since I had NO experience choosing tile or knowing what would work best). The tile was a horrible choice. It shows every speck of dirt and is also easily scuffed. The installer (on their list of recommended) did a fairly poor job. The tile is uneven and the amount of grout between tiles varies. At the threshold, one tile juts out farther that the others. Also, he used white grout which is a nightmare.

I thoroughly enjoy the process of selecting tile at Forever Tile. The staff are quite knowledgeable, friendly, and helpful. Plus they remember my name and my project every time I go in the store. Go there and check them out!

I can not gush enough about Forever Tile. I love, love, love them. After many horrible experiences at Home Depot and Lowes, I decided to give Forever Tile a try. I am so glad I did. They have an amazing selection, and the staff is very helpful and friendly. And the best part? The quality and prices are better than those big box stores!