Finish Line

Horrible customer service and equally horrible shoe selection. I guess Nike owns them because that’s all they really had. I waited patiently for someone to come along but no one did. In the middle of a Saturday afternoon they had only 2 people working. One was at the register and one was running the floor. The one running the floor also was volunteering to be the mobile cashier too but that seemed nonsensical because no one was in line at the actual cash register. So we waited and waited along with other people scattered throughout the store while she did her mobile device thing, offering whatever rewards promotions, etc. In the meantime no one was in line at the cash register so I went up and asked for help and was immediately told that I had to wait for the floor person. So I waited… finally after the floor person was done she walked right past me although she had seen me waiting, I had to flag her back down, I tell her my size and she goes and gets the shoes… surprise they don’t have my size but she did bring me other sizes in the wrong color… I wanted black but she brought out bright blue. They need to work out a better, more customer friendly system and the staff need lessons on how to provide customer service. I had visited a couple of shoe stores before Finish Line and they may not have had my shoe size or selection but the customer service was great. Finish Line staff needs to take a lesson from Footlocker staff. I left Finish Line disgusted and will never go back.

If I could give 0 stars I would. I came in to browse with my boyfriend and I saw these neon nikes that they had and I picked it up and was looking for my boyfriend to show him the ones I liked and this employee decides to give hella attitude and talk to me as if I was stupid. First of all, she was ringing up a customer while basically shouting at me attitude if I needed a size and I didn’t realize she was talking to me until I looked her way and I said, «I don’t need a size.» If you are ringing up a customer, finish with them then worry about other people given that you have staff on the floor already. Secondly you do not ask someone if hey need help if you’re not next to them. How am I suppose to know you’re talking to me? I am not stupid nor was I being rude to you so don’t talk to me disrespectfully. Worse customer service I experienced w/​finish line. I rather go to Fairfield.

Mayuex seriously the best employee ever he helps my man with shoes all the time and helped me pick out my first pair sneakers for the gym. He makes buying shoes fun! Champs is right across the way and my man has found the same shoes here that they have there and the shoes were $ 20 cheaper. All the other employees are mediocre but mayurx is awesome!!! They have a lot of shoes!

Great selection and awesome customer service!!! completely different experience than the one I had at Southland. a professional staff makes a big difference! Danny was great! their staff was very attentive, very helpful and very patient… all the things that you want and appreciate while shopping.

Literally just had the worst experience in this store. I’ve never had a complaint, but today my girlfriend and I came in here shopping for a pair of nikes. Typically in these kinds of stores, they welcome you in and even offer to grab you a shoe size. We stood there with 2 shoes in our hands for several minutes while staring at all of the employees chatting and laughing and finally I went to the counter where they all were standing while my girlfriend sat on a shoe bench. They stared at me and I had to say hello first while they looked at me like I was lost. I asked if I could get a size in both shoes, and she rudely said she would and disappeared to the back. As she was walking back into the store with the shoes, I saw her walking so I kindly walked toward her to try and make her job easier, I reached my hand out to grab a box and she walked right past me and straight to my girlfriend with the shoes. She threw both of the boxes on the floor, not making eye contact once and explained what she brought because they didn’t have the correct size and then walked away. Are you kidding me?! The worst customer service experience I’ve had. Never going back into this store again.

Excellent customer service. Came to exchange shoes so I thought. When we got here I was able to use a size 9 and the original shoe to see which fit my child better. And they sized her foot. They were very welcoming and helpful. Will be back.

They have stock in my size and my daughter size. Many choices of socks and sole inserts. Nice displays of shoes. Shoes are displayed well and with like shoes.
They are a 45 day return policy, if new, get money back, if worn, exchange. If they dont have it the store, they will order and ship to your house.

Horrible customer service. tried to make a return here and the D-​bag manager, Gary Dempsey tells me they can’t accept my return because I purchased it online. basically tells me it’s my fault and definitely does not treat me like a customer… he tells me to have customer service contact him. uhh isn’t that your job if you don’t even know your own policies? So… I call up customer service and after jumping through hoops, customer service tells me the manager, GARY is WRONG! And also that finish line «never talks to or treats their customers that way». So basically, the manager doesn’t even know the proper protocol and I had to wait for an hour while the manager was in the backroom doing who knows what. Definitely not coming back here again.

Tennis shoes for the kiddo. They always have good sales and coupons

After having a beyond HORRIBLE experience at shoe palace, my boyfriend and I came here and I will never go anywhere else. Jerrel has helped us multiple times and always has a great attitude and sense of humor. You will not be disappointed!

Finish Line always has great selections of shoes and always has great customer service.

My boyfriend & I recently went in here, he was looking for a pair of Nike’s. The sales guy was super helpful, not only did he bring out the shoes my boyfriend asked to try on but he also brought out 2 other pairs of Nike’s he thought my boyfriend might like. He wasn’t pushy at all but very helpful. Not only did my boyfriend buy a pair, I found a pair that were on clearance for $ 30!!!

I have been buying tennis shoes/​workout shoes for more than 20 years and I had the best experience of my life last week at Finish Line at Sun Valley Mall. The sales team that helped me select my new shoes blew me away. They gave a full explanation of the different styles of fitness shoes and what each was good for. The let me know which types of shoes were most popular right now and with which types of athletes. They recommended 4 different shoe brands and after trying them all out I walked out feeling like I had made a great choice.

I recently just visited this store and to be totally honest, the Manager Kim is rude. I asked her a very quick question, and she responded with attitude. Of all the employees in there with good customer service, who would’ve known that the Manager has the worst.

Oh Dear, its new Nike time at my house. My husband only wears Nike’s. He only buys me Nike’s too.
Its a strange thing my husband does when he decides on shoes. It takes him weeks of scouting out the place to decide on the one pair that will be his.
This time it was 3 weeks. I went the first time. He went one more time. Then the 3^rd and final trip we made the purchase.
My one complaint is they really do push the add on selling here. When my husband asked for the destined shoes in his size they bring out 2 more that he might like. Which looked nothing like the shoes he wanted. He didn’t even bother looking at them twice.
Then the sales guy tried pushing insoles on him. My husband tried them just to be nice but since hes diabetic he has to be very careful with his shoes and what he «inserts» in them. He politely declined.
But this place, according to my husband, has constantly had the best prices on just the right kind of Nike’s he wants.
Now for me, Lady Foot Locker has the best selection of better styles but not the pricing that this place has.
Get your Nike on here!