Elite Auto Import

I recently bought a 2000 Audi A4 1.8T @ 70k miles. I wanted to hold off on writing a review until I had the car for about a month. So far I have drove about 1500 miles with it. Everything has went very well. I bought the car with the airbag warning light on. He told me to not worry that he had ordered the airbag module already and would install it for free of course. I finally went to get installed and everything went well. They delivered on their word. I forgot to mention I did get this car at a very reasonable price. I would recommend them to my friends.

Purchased my car January 2012… Car has been decent to me aside from creaking noise coming from the sun roof. (Probably just the car not their fault) Yesterday I took the car to get it smogged. Come to find out car FAILED due to the intake not being carb legal. I immediately called and they told me to come down. I came down to see what they could do for me (45 min drive). For him to tell me I can buy the right part for around 100 $ or I can pay another 40 $ for him to go and smog it at his place. (Must be a crooked smog or a real good friend to overlook the visual inspection.)
Aside from my car failing and going to cost me more than I had planned they are friendly people. I had just hoped he would offer to smog the car for free instead of just giving me a bs excuse about the place I took it for a smog.

In a world of really poor customer service, these two owners, Shawn and Karen, deserve some serious praise. First off, I did not buy a car from them when all was said and done, so I can only speak of their character. I live over an hour from their dealership so I wanted to do as much over the phone as possible regarding trading in my car for one they had in their nice selection of inventory. They went above and beyond to help me and followed up when they said they would. It is obvious when someone only cares about making a sale. Not Elite Auto Import. Clearly being in sales is a struggle these days, but they were more concerned about being good & honest people and not wasting my time coming all the way to Concord. If the time is right and I finally buy a new/​used car I am looking to them first.
Good people. Good cars. Just overall a good experience.