Doug McArdle – State Farm Insurance Agent

I agree with Kelly D. This office was great when Ken Fischer and Paul Hoang were the agents. I had between 15 — 20 policies with them (business and personal). When Doug took over you figured he would have come out to introduce himself to me. He never did — not even a phone call. When we started searching for better rates on our business policies we called Doug to talk to him and he never returned our calls. Would have his secretary call us. Not good service. We switched our business policies about 2 – 3 years ago and now are switching our personal policies as well. This guy just doesn’t care.

I’ve been working with Doug and his team for two years now. They have my homeowners, auto, and life insurance policies. I have never had an emergency, but every time I call or need something, Doug and his team are extremely prompt and helpful. I never have to follow up on where things are at because his team does it for me.
Doug really takes the time to sit down with his clients and get to know them. How anyone could quote insurances without having a conversation about the client’s needs, is beyond me. And, he calls to check in to see if there have been any changes, because your insurance needs DO change.
I highly recommend their services and when they save you money at the same time, it’s a no brainier!

I previously switched from AAA because I found State Farm to have better rates and was recommended by various people who raved about their excellent customer service. I have consistently been blown away by the level of care that is put forth to ensure the customer is informed and satisfied through all of their interactions with State Farm. I can only say good things about the gentleman who has helped me at the local office, Andrew Kolasa. He has guided me through decisions about auto insurance coverages as well as working with State Farm Bank to finance my current vehicle as well as set up bank accounts. Andrew has consistently went above and beyond in helping me and does so with courtesy, professionalism, and honesty. I highly recommend you check out State Farm, and ask for Andrew, he will make sure you get the best service possible!