Diablo Glass Inc

Diablo Glass employees were respectful, professional, and did a great job replacing the glass in our slider. It doesn’t get five stars for two reasons. First, when I emailed the specs and photo to Gary, he estimated a cost of 500 – 600. The actual cost was about 750. The quote was way off. When we initially spoke he also said the time to order and install would be about 5 days from the time of measurements. It ended up being closer to 10 days. If you use Diablo Glass add 20% to whatever they quote you and double the time they say to order and install. But again, the crew was great and they did a great, professional job.

Very impressed with this shop located in downtown Concord. I walked in on a Saturday afternoon needing a couple pieces of picture frame glass cut to custom sizes. These guys are closed on Sundays and my order was still ready Monday afternoon. Yeah, I realize I didn’t order a shower door or any windows, but I was still very impressed with the turn around time and accuracy of my order. I believe the gentleman who assisted me was named Rick or Rich. Hope I got it right, thanks bud! The glass frames look great!

These guys are awesome. I needed to be effective a custom fish tank lid made out of glass, so I traced the exact shape I needed, a d told them approximately where I needed the feeding hatch to be, and I picked it up. The edges were nicely smoothed & the dimensions were EXACTLY as I traced out!
The glass was too sketchy to drill to put joints to attach the feeding lid. But they attached it with flexible epoxy & it worked out GREAT!
These guys are creative, do awesome work, very reasonable prices for my little custom project & my tank looks awesome!

Came here to get replacement screens for my windows and they did an excellent job, even fixing one of the frames that was bent.

I had a good experience with this company. They returned phone calls promptly and were professional. I ordered a piece of tempered glass to replace my untempered glass in an existing door. Within one week they were able to come out and installed in quickly. My job was a small one but a good experience!!!

I called today to ask if there were frameless glass shower doors to look at! I got there. Just three to look at! Two young ladies in front! One was busy with a client. A nice man in another room was nice and said he would be with me! The other girl picks up a ringing phone. I waited for her to get off phone even though I was there before phone ringing. She gets off phone! I said I was surprised about what I saw when I was told there was a showroom! She shrugged her shoulders! I asked her what the process was in order to order a door! She continues with her head down writing as I wait for her answer! I thought this is pretty ride! With so many choices out there! I just said forget it and left! I am off to another place to get two shower doors ordered! She needs to learn customer service skills!

My experience with Diablo Glass was less than positive. The lady who spoke to me on the phone was far from polite and far from helpful. She recommend I come into the shop which I did. But she was even worse to deal with in person than on the phone. I got the impression she hated her job and the customer was nothing but bother. I did leave with a quote. And was fully ready to order, but I just could not get myself to give any of my hard earned money to this place of business. So I went home, Googled and found another place (Custom Glass & Screen).
Their office employee was a GEM, polite, kind, very helpful and my project cost was about 15% less!

Prompt, courteous, excellent quality work. Needed a very large and thick piece of glass for our new dining room table base. It arrived in about a week and took 3 of their workers to set it up. I had a total of 5 local glass companies give me a price quote. Diablo Glass beat the next lowest quote by $ 450.00!

I had two custom frames I needed mirrors in. One was over the vanity and the other was the door for the medicine cabinet. The medicine cabinet door needed a mirrors on the outside and inside. I dropped off my frames late Friday afternoon and Diablo Glass had them ready Saturday a little after noon. The price was competitive, the work accurate, the service great, and guidance of the front desk invaluable.

I called around to different shops trying to get a quote for a replacement glass for my home and I was very disappointed how rude the lady was who answered the phone. After my brief introduction «hello I’m looking to get a quote for a replacement glass for my home with these approx. sizes»…as I listen for a response I hear nothing but silence. .At first I thought she hung up, but after listening closely & realized she was typing. A «please hold and let me look that up for you» would of been nice. When I finally said «hello?» to confirm she was still on the line, she replied that what I was looking for would’ve been better at a different size. I told her politely that I only needed it temporarily and her reply was «well you can buy it for whatever you want then!» I’m sorry I didn’t mean to irritate her or maybe she was having a bad day, but I do believe customer service is important. I decided on another company who actually wanted my business.

L@@K — It’s Crystal Clear to use Diablo Glass for ALL your special needs! Gary is sopt on with ideas and suggestions to further enhance any project large or small. My wife & I, really LOVE our Crystal Clear shower door! Our Mirror Vanities are next! Located within the center of town, Concord, CA *****Five Stars*****

Sent a old glass window down to have a screw removed. Not a big job but they took good care of me. One of the few shops open on a Saturday. I will go back. the owner Gary is a nice guy too!

These guys are grate! I had a small custom size mirror. It was done quickly and accurately. Nicely finished edges too. I wasn’t treated like my little job was more trouble than it was worth.
And reasonably priced.
My choice for glass. ..

Absolutely the BEST. DO NOT GO TO ANY OTHER!!!
Greeted me with kindness. Replaced the glass in 4 cabinets doors while I waited and gave me an excellent deal. Fast, friendly, professional!!!
Thank you so much!

Being the cheap bastage I am, I bought Meg a dresser that lacked mirror glass in the frame. I knew I had to fix the situation before I attracted «aggro.» I took the frame down to Diablo Glass. I explained what I thought I needed. They offered advice on how to save money by using a straight cut versus a curved cut in an area that wasn’t noticeable. I was given a finish date. I showed back up on that date and was pleasantly surprised that he had, unrequested by me, near matched the wood on unnoticeable, behind the mirror, piece of wood that was needed to secure the glass in place. It was a little touch, but I would have noticed it and would have nagged at me for years. It’s nice to have competence, even in the Bay Area, pay a visit every now and then.