Comcast Service Center

My home burned down on June 10, 2014. When I called on June 11, 2014 first thing in the morning, their customer rep told me I had to go back INTO our charred, condemned, burned down home and retrieve their modem or they were going to charge me $ 80 for not returning it!!! I asked her if she seriously wanted me to go back into what remained of our building and retrieve the modem and her answer was «Yes unless you want us to charge you $ 80 for it». I just couldn’t believe what she just told me to do. Since we had lost EVERYTHING we owned and had no spare money to pay the fees since we were facing a total loss and hadn’t even been to bed yet since the fire had only been out for less than 12 hours, we told her we’d retrieve her stupid modem for her. Her response? «Thank God!!! Now I don’t have to do all this paperwork!!» SERIOUSLY??? We risked our lives and entered what remained of our home, retrieved the melted modem with all the debris stuck with it.
We then had to bring the modem (complete with debris from the fire in a garbage bag) to this office. Guess what? They had an URN on their counter that read «ASHES OF A PROBLEM CUSTOMER» across it. My husband asked what I thought they meant by that. I responded, «Apparently, if they deem you a „problem“ they will incinerate you and put your ashes in their collection across the counter for all to see». The employees behind the counter stated it was just a joke and a customer gave it to them. I told them my home had just burned to the ground, their customer rep made us go back inside to retrieve their melted modem or they were going to charge me for it and I in no way found it funny. I found it OFFENSIVE. They then said it wasn’t meant to be funny. Then why would you call it a joke.
I had a $ 57.05 credit on my account after I returned their precious modem to them. It took over 10 phone called and 10 weeks to get that money returned to me. I was told they were NOT going to return my money. They were going to leave it on account as a credit so when I restarted my service in my burned down home, I could use it to pay for the reinstall!!! Only after contacting Corporate Headquarters did they «expedite» a refund which took 8 weeks to get to me.
Best part is, they told me when I move and get Comcast again, they will install it for free. After forcing me to crawl into my burned down home or face a penalty fee was the best way to ensure I would NEVER be a customer for them again.

Took over a week to set up an appointment to set up internet/​cable. Internet was left in Captive Portal mode and phone call to support was 90 minutes with no resolution, and a promise that someone would call in the next 72 hours.
Online chat support was also inconvenient, as one analyst closed out our conversation immediately (without so much as a hello).
Monopolies should be policed for their customer service.