Big O Tires

Don’t come here. Came here with a 2013 sienna because a nail in my tire but ended up paying 100 because they broke the sensor while taking the tire out and refused to replace and ask me to pay for it

LOOK FOR JASON IF YOU EVER NEED TIRE OR COME VISIT THIS PLACE! Got a flat tire the day before my birthday so I have to get it fix on my birthday in order to drive it to my dinner place, so I found this place which sell tire. Got on spare tire on and bring the broken one to the shop, a nice and tall gentlemen greeted me and input my personal info as a new customer, his name is Jason S., My first time getting a flat tire and I know I’ll have to pay over a hundred dollar if I’m getting a new tire, so I gave him the key, sit down and let him take care the rest. After a while he came with a nice smile and told me, «I got it fix for you», while I’m ready to pay, he didn’t give me a invoice to pay but a business card, look for me if you ever need new tires. HE FIXED MY TIRE FOR FREE! I’m not sure if he saw my birthday on my driver license while inputting my info or not, but this is a very very nice birthday gift for me. It made my day and I highly recommend this place and of course, Jason.

We have been going to the Pittsburg Big O for many years, this evening I was on way home in Concord and getting a flat tire, no way am I making it to Pittsburg before they close. I call my friends at my Big O Tires in Pittsburg, they call Bryan in Concord and say come on by! its 5:45, they are closing up, but Eric comes to my rescue and fixes my tire!
thank you so much Bryan and Eric for saving my Day, you guys rock.
I know this location is related to the Pittsburg, I would recommend both when needing good people to take care of you. thanks again.

Waited over 3 hours to have a new set of tires installed and have the alignment done. There were 2 other people in the lobby when i came in.
Extra star because they remounted the spare under the truck when they were done, which was nice. Probably won’t return here.
Edit — went back after a tire was leaking, they found a nail and patched it for free quickly. I must’ve caught them on a bad day before

Stay away from this place and go elsewhere if you have the option. Came in with the most common car (A 2014 Ford Fusion) and they did not have a tire for this car. Was told I’d need to wait a couple days to get in a tire, and I’d be called once in. After waiting 5 days, I called them, and was told the tire was there ready to be installed. Came down a couple days later to them not even being able to find my information in the system. After seeking and searching for answers, they found the tire. Was asked to wait while they install the tire. 2.5 hours later I’m still sitting in the lobby, and the tire has yet to be installed. Also, I’m the only customer in the lobby waiting…
I’m not one to complain about service often, but this place deserves a black mark against them.

Had to make an emergency stop, thought I would some work on laptop while tire was taken care of. I wish there was some facility for me to put my laptop and papers and use my down time to do some work. Can’t come back here. Have find a facility that can accommodate my mobile office needs.

Such a better experience! This location is fantastic, along with its staff! Thank you!

The absolute best service and price available in this area. I have been a customer of Big O Tire in other locations and they have really good deals when it comes to tires, warranties, and repairs. After reading the reviews and comparing all terrain tires I decided on the Big O brand Big Foot AT tires. There was a pretty good sale on tires at the time and Jason gave me even more off since it was the last day of the sale. I have even checked online blogs on these tires concerning price and I got them at a steal ! Handling in dry, wet, snow and mud were all highly rated according to various reviews and customer blogs and that’s when compared to more expensive brand name tires. I left my truck there the night before and it was ready the next day. There was even a slight mix up with the type of Big Foot tires, the ST type were put on
by mistake. The guys took the truck back the next day and put the ATs that I wanted on there. I can’t say enough about this Big O Tire location on Concord Ave. Jason and the rest of the crew there are the guys to see when you want outstanding service for your vehicle. Best prices, best warranties, best service period.

We come here for a comercial account and normally everything is fine, just that today we dropped off some trailer tires to get replaced and it’s been almost eight hours and it’s still not ready! I was told that they got here around 2:45 I went to Sam’s club came back and still waiting!

I have been going to this location for maybe 10 years. They are always friendly and helpful. They go above and beyond. Today’s trip was due to new tires, overdue for a long time. I called and told them my budget. knowing the current tires were way out of my budget, and asked if they could work with it. The person I worked with is Jose, and he truly went above and beyond. I was able to get the nitrogen tires and the warranty, and my budget was about $ 500… we went a little over, but I did not mind at all…
They changed the tires, did alignment, balanced them, and even topped off my oil for me (I was gonna head over to oil changers the next day to do that, but it saves me one less trip)!!
I love the service here!

I have gone to this Big O location for probably some 25 years, and with every car I’ve owned during that time. In the last 10 or so years, I think, Big O has taken on other maintenance items besides tires and brakes, such as oil changes. This is great in the sense that it offers «one stop shopping», but if and only if you have qualified technicians who know what they are doing.
I had called a different Big O location prior to coming here, and was told they were too busy and to come the next day. However, at this Big O location, they do not turn you away, and will take business up until the time they are supposed to close.
This «come one, come all» strategy fails miserably for Big O. I came for a simple oil change and tire rotation. I had no issue with the tire rotation. After all, Big O is in the TIRE business. However, I noticed one of the «mechanics» pouring water all over the top part of my engine. When I asked about it, I was told there was «a little spill». This is ironic since the cap to put the oil in really is quite wide to avoid such incidences! Once the top was cleaned off, they took my car for a quick test drive, I am guessing to check for leaks. When they arrived, they was a huge amount of smoke coming from the engine from spilled oil falling onto the exhaust pipes. They removed all the coverings inside the engine (air filter encasement) so they can clean-​up further. This went on for some 20 minutes while I watched from inside. Now I had 2 mechanics working on my car, and a third one offering advice also, stopping occasionally. So much for keeping the cramped schedule moving for other customers! They take my car again for a test drive, and come back, telling me it is all okay now.
I paid, and I was finally leaving. On the way home I had loads of more smoke coming up through the vents through the hood near the front windshield. It was so bad, I had to stop 20 minutes away from the store, lift the hood up, and let the car run and «vent». I called the shop and complained. I talked with one of the managers and he listened to my complaint. He talked to the mechanics who worked on my car while I was on hold, and then came back and told me he was now being told this was not a small spillage, but a bit bigger than that. I was assured «eventually it will all burn off».
For the next 2 days, there was still some oil steam/​vapor coming through the hood. This is completely unacceptable.
To make matters worse … I had lost my confidence in Big O, so I took my car into the dealer at this point. I was wary that the work was done correctly, much less the tires fall off! Sure enough my instincts were correct — something WAS wrong. Unbelievably, the MECHANICS FAILED TO TIGHTEN THE OIL DRAIN PLUG! UNBELIEVABLE!
Big O should stick to what they do best — tires and brakes — and leave everything else to places more suited to handle situations as oil changes. Furthermore, I feel that THIS Big O pushes the envelope in trying to get as much sales as possible — and that may be causing the mechanics to rushing jobs and making too many mistakes.
Needless to say, they’ve lost my loyalty, and I certainly will not be back.

These guys have gone above and beyond when it comes to customer service. Ever since I bought my first used car (2004 Honda Civic) I feel like Big O has been next to me the whole time. They helped me buy my first set of tires without any pressure and at a great price. They even threw in a tire car package for free rotation, balancing, tire repair and roadside assistance anytime I need it. After a while I came by for a nail in my tire and decided to ask how much for an oil change. The associate gave my the standard price but also told me there was a coupon online for $ 20 off. I pulled out my phone to look for it but the associate told me not to worry because he would even look it up for me. A couple months later I needed a new battery and of course this was my first stop they decided to check my starter, alternator and battery to make sure it was what I need. I also bought a truck (Toyota Tacoma) and unfortunately within my first week I got a flat and a nail in my 2 front tires and the guys at Big O gave me a courtesy fix on both tires. I have to say sometimes it is intimidating walking into these places especially if you don’t know too much about cars (my girlfriend and I for example) but these guys always made us feel comfortable and once even grabbed my son’s toy firetruck out of the car because they saw him looking for it. 1 year from my initial visit I am a very loyal and happy customer and I would recommend these guys to any of my friends

These guys are awesome! My boyfriend and I started going to them a year ago and have kept coming back ever since. Their tire care package is awesome. Their customer service is awesome. They have definitely become our go-​to shop.

Great service, came in 5 minutes before closing & they were able to change my oil no problem!

All I have to say is a big WOW… It was my first time there this morning, but apparently my hubby has been there before. I am totally clueless about cars, so my hubby had even given me a «love letter» about what needed to be done. Apparently my rear passenger wheel had 2 bolts broken so it needed to be fixed ASAP. I checked in and Jason was very friendly and up to the point. He said that it would be a couple of hours, so I left to grab a coffee. When I came back the car was ready, but there was a small bolt that they didn’t have on an extra request that my hubby had made. But it was an easy fix for the husband to do at home. So guess?.. Because of that they took care of my bill!!! When Jason told me that he had it taken care of, I could not believe my ears!.. I asked him three times and all I had to say was WOW!!! Thank you guys!.. That is beyond excellent customer service!!!

Great people. Everyone was very nice. I went in for a tire rotation and balance for my BF’s truck. They told me it’s gonna take a little longer because his truck is really big and lifted. But they actually got it done really quick and inspected the breaks for free.

Well I rushed here after work to get an oil change and the idiot working said I got here too late. Okay well I got here 20 mins before closing time and an oil change takes no longer than 10 minutes, if I could do it my self I would! I told him I’m leaving early for a road trip and he still wouldn’t do an oil change. I’m sorry but if this was me working I would have done it. So he can take his shitty service self elsewhere because I won’t be coming here for my tires anymore let alone an oil change.

They do great work, stable staff– they’ve been here forever. Since my Enterprise days. I’ve been coming here for years. I’ve gotten oil changes, alignment, battery, and tire rotation. All the work is priced competitive. They get really busy, so come early. They don’t take appointments! Happy Unilocaling!

Great service, Jason took great care of me! I had a flat in a rental car and he got it patched and back on the road in 15 minutes!

Nice people. I think… However the last few times they have acted like I haven’t been there in years, trying to get me to buy new tires everytime I come in and have me buy more unneeded necessities just to see how much I can spend. Don’t waste you money or time here. Honestly I won’t ever recommend them or give them my business again.