Ben Mynatt Buick GMC

All I can say is I have dealt with numerous dealerships and car salesmen, repair shops etc. I have never been treated as well as I have been here. I have had my car serviced here, I bought a new car here, and as I need a new car every 2 – 3 yrs due to travel this is my forever dealership. Thanks to Neil, Tony, Jan, Chris and everyone who treated me like family and not just another customer.

Part 2 — THIS IS A CONTINUATION FROM MY REVIEW ON THEIR CHEVY DEALERSHIP
3. SOUND BUSINESS PRACTICES — in addition to the price hike in less than 24 hours, the last straw in this comedy of errors was the communication received by what I believe was a member of their Sr. Leadership or ownership team. These are the same folks who actually worked with members of my family over the past few years and profited off of the quarter million in sales. Given the history my family has had with this business, the major cluster exacerbated by their staff, and the poor customer service, one would assume they would do the right thing and at least honor the price negotiated the day before. WRONG!!! SCOTT, the true sales manager offered a lesser version of the truck in question as well as a truck that had been driven by himself and had over 2,000 miles on it and wasn’t the cleanest vehicle. We were looking for a new truck, not a demo truck. The topper was once we declined that offer, he rudely said, «Ok, bye!!!» and hung up the phone. To say the least, this was very disappointing, but perfectly in line with what we experienced the day before. This shows us that this behavior was not a one-​time occurrence, but the new norm for Ben Mynatt dealerships.
With all that said, it is quite obvious that neither I nor my family will ever do business with this dealership again. Also, if you care about things like TRUST, DIGNITY, and SOUND BUSINESS PRACTICES, I’d highly recommend staying far away from this place. One can always find a car, but one can never get the feeling back of feeling mistreated, abused, and taken advantage of so don’t put yourself in that position.
Sorry for the lengthy review, but I do hope it’s helpful in your search!!! Good luck and remember, stay away!!!

Bought one of the most expensive cars on the lot. I have to call three times to find out where my tag is and basically their answer is «we mailed it and now it’s your problem». So now I have to take time off of work to go and try and get the DMV to issue me a new tag. I can only imagine how much this will cost me. Not going back there.

Another dealership that is Overpriced. I used to rave about their service. Not anymore. They way overcharge for their parts. Service Tech stated they charged list price. Well that’s not true. Part 15 854 058 Hydro Booster. List price on
$ 558.94. Retail price on same site $ 296.24. That’s a 16% markup OVER list and a 219% markup over retail. REALLY!!! Had the same job quoted at two different dealerships, and both charged retail plus 10%. And when a customer tells you how much you are overcharging and you make NO attempt to even come close to your competitors, expect more posts like this.

Regarding the service department… had a scheduled appointment. I was sent into the service center area and there was no «line» identified. Another customer was helped before me, even though I was waiting longer. The one thing I cannot stand is someone greeting me and telling me they will be «right with me» and then go along their merry way– like that negates the fact that I am still waiting. People were friendly enough, I suppose. This was only in the service area. When I purchased my car, the salesperson was super friendly and helpful. Even AFTER I purchased the car. Sorry I cannot say the same about the service department. I will give them one more try. If I go through this again, I will take my business elsewhere! And I think this is more than generous, given the amount of money I spent at their dealership.

The customer service here needs a big upgrade! Having to wait 1 ½ hours to sign paperwork for a car you are paying cash for is very annoying and lacks aggravating. The car was not detailed, could not locate other key, didn’t have convertible top cleaned of mildew stains all the had been promised when we signed paperwork after waiting for 1 ½ hours. The only reason we waited this long was because they were the only dealership with the car we were looking for. I wouldn’t reconnect this dealership.

This is the first «four star» review I have ever given to an auto dealership. In my experience, the general rule in the dealership service universe is long wait, massive list of possible issues (many of which have nothing to do with the problem at hand) and an astronomical bill to match. This experience with Ben Mynatt GMC was the antithesis of the norm! I called Mynatt with an electical challenge in my 2008 truck. They quickly processed me, zeroed in on the stated problem, kept me well informed, and when I trudged to the paycage, there was an exceptionally pleasant $ 0.00 as the bill. The problem was covered under warranty and even though I am 427 miles over warrantied mileage… Wow. they allowed the expense. I (and anyone else I can convince) will forever more use these folks for my GMCs, Chevys and any other vehicles I can round up. Well done!!!