Bacon East Pharmacy

I came here with my client in order to purchase her a 2 wheel walker. The man working at the register was very accommodating and attentive, and did very well juggling multiple customers. He even walked us out to load the walker into the car. The perks of a privately owned pharmacy :)

Disappointing Service! I had a prescription for compression socks for an upcoming plane trip, post surgery. When I walked in, I got in line and there was a lady and her son at the register carrying on a very long personal conversation with the clerk. The son appeared to have some disabilities, so I waited patiently, but I really couldn’t figure out what was taking the clerk so long. I believe he was inept, more, than anything else!
Finally, the pharmacist came out to help me, as the socks were behind the counter on the wall. There was a young lady working there, but she said absolutely nothing and was completely useless.
The pharmacist called the clerk to come over, in which he finally did. I believe his same was Sergio, but anyway, he is the one on the right in the fourth photo on Unilocal,wearing a pink shirt.
My doctor told me to get medium compression socks and had specifically stated 15 – 20 mmHg, but only wrote medium on the prescription. Sergio proceeds to tell me that medium is 20 – 30 mmHg, which I almost fell for, but he didn’t have what I needed, in color or brand and never measured my calf for a proper fit anyway. He just babbled how their in-​stock brand was the same as the prescribed etc.
I finally got so perturbed, I walked out. When I got home and researched online, I found out medium compression is 15 – 20 mmHg. The guy doesn’t know what they are talking about! Perhaps a few less piercings would improve his functioning.
STAY AWAY FROM THE BACON!

I have been going to Bacon East Pharmacy for the last 4 years. Being that I live an hour away it’s quite a drive. A month ago my husband asked me to please try to go to Walgreens so I did. When I tried to go back to Bacon East the owner Dave told me he would no longer take me as a patient because I went to Walgreens one time. He said were not taking new patients and I said after four years you won’t let me come back and he said no. I do not recommend this pharmacy to anyone who counts on their medication every month.

Well organized pharmacy. I was impressed with the DME section because they have more medical devices than any pharmacy I’ve seen and everything in the store was clean and easy to find.
I will definitely be going here in the future.

Opens at 845am but they will not answer the phone and even the answer machine says it’s closed– even at 905 same thing. I attempted to call in to make sure my prescription was ready when I arrived. Unfortunately since they don’t answer the phone I had to wait near 30min to get a simple one item prescription filled. This is my first time here so I’m getting use to the flow of things.
The cashier was very friendly and sweet so that was refreshing. This is way important so it makes up for any confusion or delays. The manager was also very sincere and aware of the phone situation. He even reached out to make sure I knew the situation was being resolved.
Overall it’s a nice, friendly environment with a small pharmacy feel– very nice.

Everyone here is super friendly! Not like every Walgreens or CVS where they are rude to you.

Parking is difficult, streets are narrow; so allow extra time for parking.

Both our homes are customers of Bacon East so we know how they work.
Service is quite off. Sometimes they don’t deliver even after it was ordered in advance. A couple times medicine never came and they claimed they came to deliver and no one was home BUT the thing is someone is ALWAYS home so that was a joke.
I do give them credit on delivering and how they now have an option to call in prescriptions, which is helpful and saves time. But they still need a lot of improvements.

This pharmacy has recently been remodeled… It is soooo much nicer than it used to be. They have great customer service, and will often fill a prescription while you wait. I have always been really pleased with their prices and speedy service.

«I have been going to this pharmacy for years. The new remodel has really brought it into the 21^st century. This is a very busy pharmacy and the staff is very helpful and explanatory with insurance issues. The new phone system is routine as every other pharmacy is using something similar. Unlike the chain stores they compound custom medication for you and even your pets. You can ask for a certain flavor that you know your pet (or child) will tolerate and they accommodate it. The staff has been there a long time and gets to know your name… in chain stores, the turnover makes that impossible,…I really am happy here and recommend it to all…»

The owner pharmacist contacted me and I liked what he said, so I upped the rating to 3 stars. Maybe they were having a very busy bad day. Here’s what he said:
«I am sorry you had a bad experience at Bacon East Pharmacy. We pride ourselves on our customer service. It has been a bit crazy here with our recent remodel and technology upgrades but that is no excuse. I would love to speak with you personally and discuss how we can improve.»
I wrote back with more detail about my experience and now at least I feel heard. Hopefully it is helpful to them as well. (Although have not received a response yet to my detailed feedback)
He had also offered me a coupon, which I think is actually appropriate as an apology to a customer, but I didn’t take it. I don’t use pharmacies very much anyway, knock on wood.

I’m writing this to hopefully help other pet owners, so they won’t have to go through what I did.
I had a prescription filled here for my cat, and the pharmacy added «tuna» flavor which actually smelled like rotten chemicals. So of course my cat wouldn’t take her much-​needed medicine, and she ended up an emergency patient at her veterinarian. (He also agreed that the smell of the medicine Bacon East gave to me was appalling.)
Fortunately, I learned about Scriptworks Pharmacy in Walnut Creek. They filled my kitty’s prescription and it smells like it came from Fisherman’s Wharf. Once she was home from the vet, she licked it off her plate like it was a treat. (Note: I picked up her medicine at Scriptworks in Walnut Creek; I didn’t use their delivery service.)
I went back and asked the Bacon East pharmacy manager to smell the medicine they had made for me, and he just replied that no other customers have complained, so it must be fine. I’m sad to think that other pet owners may not have complained because they didn’t know that their pet’s medicine isn’t supposed to smell like a tire fire. Their pets may have suffered, just as mine did, because they couldn’t stomach the medicine.
April 2^nd, from Lois: Jamil from Bacon East just added a note to this review, saying they would have replaced the medicine for free; although that would not have been satisfactory to me since there is something wrong with their flavoring.
I’m glad that Scriptworks cares about people’s pets and focuses on making medicines that our pets will enjoy taking. They are a tiny bit more expensive than Bacon East, although it’s worth it to find a pharmacist who cares.