Auto Import

I couldn’t be happier with my experience at Auto Import. Pooyan was super nice, very helpful, and he’s an all around car expert/​enthusiast that you simply won’t get with other dealerships. He really cares about cars. Don’t believe me? Just look at the quality of car photos posted on the website. That care and attention seen in the photos can also be seen throughout the business. Everything including the online quote, email and phone calls back and forth, test drive, trade-​in process, and financing paper work was of the utmost quality and professionalism. Again, I couldn’t be happier with my experience at Auto Import and would recommend this place to anyone.

STAY AWAY FROM THIS COMPANY AND THE OWNER. We purchased a Certified pre-​owned BMW from them and right in the CL AD it said it had a warranty through ⁵⁄₂₀₁₇ with BMW. We paid $ 25k for the vehicle and it was more than the average private party car because of the warranty. The sales guy even called BMW on speakerphone to verify the warranty was through ⁰⁵⁄₂₀₁₇ but he failed to tell us that THE WARRANTY IS NOT TRANSFERRABLE. The owner claims no responsibility because we signed an ‘as is’ agreement saying there was no warranty even though the sheet you sign means there is no warranty with HIS LOT and no extended warranty being purchased. We have screen shots of the ad saying CPO and warranty through 05/​2017, why would you put that in an ad if it’s not transferrable. This place is a complete scam so watch out.

Shady at best. Called repeatedly without answer, then after finally getting through the people were abrupt and condescending.

Best experience to purchase a used car. So knowledgable is Pooyan that I have learned a lot about cars and business.

I have purchased two vehicles from Auto Import so far, and will continue to be a customer in the future. I was very satisfied with the cars (Audi Q7 and BMW 335 convertible) as well as the service from both Pooyan and Ashkon. Both times they went out of their way to get me the car I wanted in the condition I wanted it. They assisted in getting things corrected or fixed even after the purchase. Their customer service is impeccable. In general, use cars do not come with warranties, unless purchased separately. But both times in my experience, Auto Import stood by their vehicles and the guys were always friendly, courteous and helpful. And no other dealer can touch their prices. I highly recommend.

Didn’t actually buy a car from here, but my boyfriend wanted to test drive a specific BMW that he could only find here (he was debating between a BMW 335, a WRX and few other cars. The BMW he wanted was very specific and we couldn’t find it anywhere in the Bay Area except at this dealership. He was very excited to see the car and was leaning more toward BMW since we finally found one that he liked.
Two stars because the guy that took us on the test drive was incredibly bored and didn’t seem to take us seriously. He didn’t let me sit in the front (despite every other dealership we have gone to doing this) and because of this, I felt that i didn’t get to have the experience of the car (I mean I am going to be paying for a part of it, and I feel that I should be able to experience the car from the front seat.)
Not only that, but he just seemed bored and like she didn’t care about selling the car to us. My boyfriend had to go out of his way to learn more about the car and get information about the car. The guy, named Ashkon, didn’t say thank you, didn’t give us his business card and all together was just really unprofessional.
After test driving the BMW, my boyfriend fell in love with is and is no longer considering any other car. We definitely won’t be buying from this place though. If we’re going to be giving you tens of thousands of dollars in business, the least you can do is be nice to us.
P. S. There is no warranty for their cars !! BEWARE, this place just seems really sketchy.

Couple months ago I bought a BMW 335i. Very nice car. Had the M series package on it and everything. Employee that I worked with was friendly. Buying a car was very smooth.

This week Auto Import posted a car on Craigslist I’d been looking for. I called, spoke to Ashkon about the car. I decided to put a deposit to hold the car until I could see it and have my mechanic look at it. He was very accomdatiing, I’m from San Mateo, my mechanic is in Burlingame. I took the car to my mechanic who checked in out. Long story short, I wasn’t able to get the car for what me/​my mechanic thought it was worth given the few items that needed to be addressed. But through it all, Ashkon was accomodating and pleasant.
I wish we could have struck a deal, but that’s okay. I appreciate them putting the car on hold for me and allowing me to drive it 90 miles round trip so that my mechanic could check it out. Thank you Ashkon and Auto Import!

Auto Import is a fantastic dealership! Everyone is very friendly and truly has the customers best interest at heart. You will be well taken care by these guys to insure you pick the right car for you, and have a quick and seamless transaction. They sell amazing luxury vehicles at a reasonable price, along with bringing great quality customer service. Thank you Auto Import! Highly recommend!

Purchased an Audi S5 last week, and wanted to highly recommend Auto Import if you are shopping for a luxury used vehicle. They have a good selection of higher-​end used cars. I feel I paid a fair price for the S5, and also received excellent trade-​in value on my Infiniti. I was particularly impressed with Ashkon, who made the entire experience hassle and pressure-​free. He was straight forward, friendly, patient and knowledgable. He was thorough in explaining everything through out the deal, and fought to get me a low finance rate. I shopped around quite a bit before I made this purchase, and was pretty fed up with the typical, slimy, cheesy car salesmen… My experience at Auto Import was nothing like that. Great experience, all the way around. HIGHLY RECOMMEND!!!

This past weekend I bought a 2007 Lexus is 350 fully loaded. I didn’t know that buying a car could actually go so smoothly. I was dealing with Pooian and Ashkon and not once did I feel pushed, screwed over, or like they were working me. They were extremely helpful and even gave me their honest opinions on which cars were the better choices out of the ones I wanted. They were both very personable and dealt with my problem credit. I could not thank them enough and honestly do not see myself buying a car from anyone else!
Thank you guys for making shopping for a car fun again!

Recently I purchased a BMW from Ashkon and Pooyan. These guys know their stuff!
I have bought lots of new cars, but this was the first preowned car I ever purchased for myself.
I new what I wanted, a BMW, but didn’t want to drop 60 large on a commuter.
These guys were great to deal with! They had a fair price, they let me take it to another shop to get it completely looked at, they recommended some local businesses to purchase accessories, and even fixed a few cosmetic issues for me after the purchase.
Bottom line… I love my car!
I will be buying from them again, and would definitely highly recommend them.
Why would you spend 60−80k on a new BMW or other luxury car?
If you want to roll in style, and save some money, go see these guys.

We love our new to us BMW M3 from Auto Import. We were in and out quickly, Ashkon was great, very knowledgeable and we got a fair deal. We highly recommend.

Today I bought a Mercedes ML320 from Pooyan at Auto Import and it was probably the BEST part of my entire week! They were SO helpful, personable and accommodating. There was full disclosure on every aspect of our transaction and it was absolutely seamless! He even filled the tank for me! Who does that? Auto Import did! GREAT experience and I would HIGHLY recommend them. Sending a coworker down next week.
I also wanted to address the other emails regarding issues, these are used cars and you have to know that going in. The dealers have the information that is provided with each vehicle. They also can’t see in the future!
For me — Pooyan was amazing and addressed all concerns. He even offered to assist me with a minor repair if I needed it. Way to go guys!

I bought my 2007 550i there for a good deal, everyone there is easy to talk to, and i love my purchase! oh and they took care of a few small issue with my vehicle after i bought it! (trims and lights) thanks ladies!

Shadiest car dealer I’ve ever dealt with. Facts:
1. They sell cars that have mad issues.
I bought a Mercedes C250 from this dealership and found out 3 months later that this car has been involved in an accident that wasn’t reported and I spent over $ 1500 to get this car back in shape.
2. Owner (Shaddad) has no manner or courtesy to customers AFTER he gets your money.
This place only aims for 1 time deals and they care nothing about their customers who already paid them. Shaddad will yell at you if you ever dare to complain to them how many problems the car has that you bought from them.
Now if you have to buy a car from this place, please:
1. Have your own mechanic to triple check EVERYTHING to make sure the car is in good shape.
2. Do NOT believe anything they tell you. They will tell you that all their cars are examined by mechanics and in good condition. BUT, they will not tell you if there are any problems at all with the car.
3. Post on Unilocal if you indeed have a bad experience because you didn’t follow the above 2 like myself!

So i bought this very nice 2007 bmw 328i coupe and was very happy with the car. but had some trouble with the kid who did the final deal with me name ASHKON. I noticed as i was on my way out the gas tank was on empty and i didnt even get a wash!!! he said detail guy was gone for the day and i can come back haha i live in SAN JOSE! and dont get me started on the bank mess. grrr!!!called him the other day to inform him of the issues and never got a call back! if you want a good review than fix the issue!

I don’t know about the others experiences but mine was top notch. I purchased a 2007 Porsche from them one week ago and the car was everything illustrated in the very thorough online ad. I flew up to the Bay Area in the morning and was at the shop by 11:00. The car was cleaned and detailed waiting for my arrival along with the CarFax report, manuals, CPO warranty documentation, and all keys. In fact the original equipment radio was included reflecting the care taken by the prior owners.
After inspecting the car and a test drive we closed the deal and back on the road to Orange County by 12:15. Now, 700 miles later, nothing has come-​up to change my impression of the condition of the care and the fair and honest deal I received from Pooian.

I have been to Auto Import a couple times and have recommended this place to my friends, so I have a lot of experience here! My review is not based on one experience, but on multiple trips for myself, trips with friends, phone calls, etc. over the past few years (the most recent being last week).
It’s gone through different management, but the man who has stayed the whole time is Shahdad and he is an absolute sweetheart. He’s genuine, kind, and honest — something I always look for if you read my reviews! He’s the only person I deal with so my review is specifically geared toward my service from him.
The cars:
THERE ARE SO MANY TYPES! I can’t remember off the top of my head all the car types, but there was just such a great variety! And at decent prices, too! I’ve noticed that their trend over the past few years has definitely gotten more luxurious. They have a lot of higher end cars now than they did before. A higher end car is obviously going to cost more, but I was able to find something in my price range. Their variety is so great that you’re bound to find something that works for you.
The look:
I know most people don’t comment on how the actual place looks, but it’s pretty cool for a used car dealership! The garage looks sick and I liked how they have all these… car flags? I’m not sure what they were, but it gave the place a cool feel! Made me feel as if they really know about cars and what people want in cars.
The location:
They are near a lot of car service areas and when I wanted to upgrade my stereo system a few months after I bought my car, they recommended me to the place next door and were even able to get me a discount! And this was MONTHS after I had bought the car! They care that much!
*Also something important to note: there is a u-​turn area on their street that it only available during certain times of the day. They warned me that I should be careful because police give tickets a lot there (they were so friendly — they were worried about ME getting a ticket!).
The service:
They are SO trusting… almost too trusting! They let me try out, sit in, and test out every car I want (even if they knew I wasn’t going to buy it since they knew my price range!). They even ENCOURAGE you to have someone else test the car (although I’ve never had any contradictions when I got a second opinion). I usually find that car dealers are reluctant and want to assure you that the car is good, but the people at Auto Import are so open about making sure you feel comfortable with the car you buy! Even if there is something I am iffy about with the car, they’ll make sure to replace anything (within reason).
Overall, I really recommend this place! I’ve gotten multiple good deals over the past few years for both me and my friends. I’ve never had a problem in all my years coming here, and even though I live in LA, I still make the trip up to buy from them because I’m just so happy with their service and care!

Buyer beware!
Be prepared to fork over some major cash after purchasing a vehicle from this dealer. They will tell you they have performed all services, don’t believe them! While looking at the BMW I purchased, the onboard computer stated I was 23 000 miles overdue for service. The dealer’s response was that the car was recently serviced-​they had not reset the mileage counter. I immediately took it to a trusted shop for a complete tune up after purchase. My oil resembled thick chocolate. I was advised to get another oil change at 1500 because this oil was bad.
The car needed a new battery before I purchased the car, to which they said they would provide me this new battery. What they did was give me a different battery, not new. The battery they gave me was over 2 years old and worn.
I provided them numerous opportunities to come clean on the service they supposedly performed, but they always seemed to forget to call me back or were out of town, as they informed me numerous times.
This dealership is very sleazy, and I urge potential buyers to pass. Their deals may seem worth it, but you will need to immediately dump thousands into your purchase from them.