A 1 Photo & Video Lab

hello moron retard idiot lame brain, you never ever leave the rude harsh voicemail on a customers phone very bad for business and it makes you look really bad to. why would you do that? are you not aware of Unilocal?
even if i get an apologize, i seriously doubt i’m coming back here…
word of advice…
hey guess what i just found out. they messed up the order. they charged mr for a c/​d with slides, which is what i ordered, and they didn’t do the c/​d. isn’t this wrong, or perhaps illegal? i don’t know, i’m done with this place and they better refund my money. do not go here, horrible customer service, and they will charge you if your order is not complete. time to contact bbb.
never ever ever leave a mean nasty rude voicemail on a former customers phone. congratulations on giving that little or not thought… and also
ggggooooooooodddddddddddbbbbbbbbbbbbbbbbbbyyyyyyyy­yeeeeeeeeee

Just visited the Concord location to pick up my camera which needed repairing and while I was there I dropped off some old home movies to be transferred. The staff is friendly and informative. I would highly recommend this one stop shop for photo and video work.

I went in to get some photos printed from my wedding. They were professional portraits that received highly professional skill and talent in the printing! They look even better than they do on the screen. I waited only ten minutes. The employees were extremely helpful and the prints were affordable. They explained to me that they are one of the only shops around that still uses chemistry when printing photos rather than ink which is why their photos will not fade. I’ve had photos printed elsewhere within the last few years that are already starting to turn colors and fade. These guys really know what they’re doing and yes, the shop may be a little disheveled but I see it as a sign of expertise. They truly know the skill of photo printing. I will be going back for all of my photo printing needs! 5 stars!

I also rarely give reviews (who has the time) but needed to note the exceptional service. I needed a VHS transferred to DVD in a hurry for my mom’s 90^th birthday. They said it would take one to two days. This was as opposed to six weeks for a place in Lafayette! It was actually done in less time (that same day) for the same price ($ 20/​VHS). Now I thought they had not transferred all of the tape; I remember more being on the tape. So went back and they showed me the tape (who has a VCR anymore) and indeed they had transferred all of the recording. They were patient and very helpful. Go here before anyplace else.

I needed a VHS transfered into a DVD. I called A-​1 and spoke to Snafu. The DVD was done the next day. Price and quality were great. I will only use A-​1 photo for all my photo needs.

I went to A 1 photo yesterday to get some international passport photos taken of my son. I needed 4 passport photos and was charged $ 40. I was definitely not prepared to pay that much, but needed the photos so had them done and paid. I feel the pricing was way out of line and should have gone to SF to get them done.
Make sure you get all prices up front before you buy anything.

I rarely write reviews and I wanted to make a point of doing so because I received such amazing customer service here. Unfortunately, that is hard to come by nowadays. I have a Canon Rebel camera that started acting funny. It wouldn’t take any pictures, but was turning on. My niece is graduating this week and I was in a panic to get it repaired. I dropped into A 1 Photo and the man working there was so friendly. He looked at my camera for a couple of minutes and was able to fix it right there on the spot, for free! I thought I was going to have to drop it off and that it was going to cost a fortune. I realize I was lucky with the fix, but truly appreciated his honesty.
I’ll definitely be referring friends and family.

TL;DR: Snafu with one employee doesn’t mean the whole business is bad.
While there was a slight problem with the Passport pictures we originally received, we did receive excellent follow up customer service getting the issue resolved. We can’t all be on point 100% of the time, but its always greatly appreciated when a business takes the time to makes things right by their customers.
While both are important, I often find I value service over product these days, as it is rare to find businesses that care about their customers after they have gotten their money. That’s what keeps me coming back to a business if I happen to catch them on a bad day.

Great awesome service with quick turn around time. Friendly and courteous service. High tech equipment for best resolution. I had old VHS and 8 mm tapes from 25 years ago and they converted in DVD with best prices. Will use them future for sure.

Thank you A1 Photo lab for you professional service. Ben was very courteous and friendly. He went out of the way to accommodate us… very unusual to find these days. You have earned a lifetime customer.

I would recommend this place to family and friends. If any of you have any photo needs from video services, need some password photos taken to printing old or new photographs. This would be a great place to go to. They also have a Berkeley location that may be closer to you.
I’ve had a few services done and their professionalism is hard to beat. You would just need to tell them what you want done and it would be completed.
I am a very happy customer and would do business with them again!

Went here once. Not coming back.
Came in to get a disposable camera and a roll of 120 B/​W developed and printed. I was quoted about a week turnaround time for the 35 mm disposable film and a bit longer for the 120, which was understandable. I waited until the day I was told my 120 would be finished to pick up my prints. The 35 mm was ready. The 120 wasn’t.
Okay, not that big of a deal. I wasn’t in a rush to get these prints. I payed for my 27 or so 35 mm single prints.
It came out to about $ 20. For half my order. I could have gotten these printed at Walgreens for less than half that price, but I place the blame myself here for not checking prices before going into A1.
I left feeling robbed, and would come back in a couple days to pick up my late 120 prints, as specified by the employee (older Asian man who wasn’t exactly pleasant with me).
The next time I came back, they STILL weren’t ready with no apologies from Mr. A1 Photo Man. Are you kidding me. I came back the next day, paid an obscene amount of money for the 120 prints, and left feeling swindled, dissatisfied, and irate.
The pictures came out okay, I guess. Nothing special. Yes, camera type/​technique etc. comes into play, but whatever. This is coming from someone who has been in the visual media industry for about 5 years.
Try this place out if you want, but don’t be surprised if you don’t get your prints on time and enjoy having your wallet feel a bit lighter than expected.
My 2-​star rating is generous. I mean, it’s not like he completely screwed up my photos or anything. Everything else just kind of… sucked.

I have been here twice to receive a live scan for background checks. They are efficient and very helpful in securing the right documents you need. Thanks so much!

Not the first time these folks have saved the day, but most recently they were able to pull photos from my daughters old phone, that Verizon said were lost. Really important as they included pix and videos from the Justin Bisber concert! These folks are GREAT!

A1 Photo has been terrific.
My parents were born 80+ years ago. As you can imagine, we have lots and lots of family photos, slides, movies, etc. It was time to convert them to digital. The project stressed me out a bit. I had seen groupon, etc. offers for internet-​based businesses, but I hated the idea of shipping off all these non replaceable photos to some company off the internet. I wanted more of that face to face interaction and to be able to hand over my precious stock physically to someone.
I found A1 off of Unilocal,the location worked (one near my parents and another location closer to the city in Berkeley) and so I thought I’d give them a try. I started with a small batch and went from there. They are able to do anything and everything it seems. We had a variety of film types aging back to the 30’s and perhaps a little before. I was concerned that some of these might be so old that the equipment would no longer exist to digitize them, but Happy (the owner) was able to do it.
The service was great. Happy and his staff are really accommodating and helpful. They assisted us in schlepping boxes from the car. I arrived after closing one day and his nephew still helped me out.
It’s amazing to be able to see my parent’s grow up on my computer screen! I haven’t been through all the photos and films yet. What I have seen looks good though.
I will be sure to come back to Unilocal and add more once I can fully attest to the quality of the work.

I wanted to write about A1 Photo Lab and the excellent service and finished product that I received. Happy is the owner that helped me put together a memorial CD with very little time to complete it. He not only helped me put the slides in order, but had to pull the music from the internet since the CD that I gave him wasn’t copied for editing and review. Please consider this business for converting old reel to reel and any need to restore family memories. I live in San Raphael and heard about this business and their dedication to excellence. This is my first time sending in a review, but I felt I needed the world to know of a business that absolutely steps up and delivers! Many «thanks for the memories» that Happy was able to secure for my family for many years to come. I won’t consider going anywhere else.
Donna Crowley

I wanted to surprise my family with old photos that I fished out of our digital library and planned to frame and hang on our walls. I walked into the A1 shop and was attended to by the two guys who run the store. They were very helpful with creative input and advised me to go for the super sleek wood frame that provides a great 3D effect when hung.
The final product looks amazing and my family is very impressed to say the least. Everyone loves the look and feel of our space with the new touch of those wood frames and the imbedded pictures in the Matt finish. The guys at this store are excellent. I highly recommend them and their work.

Good photo and reproduction place. I have been a Creative Director in SF for the past few years and wasn’t expecting much — they turned around my photo request quickly and with a smile. Would have been 5 stars except I only give those out to restaurants that make my heart sing.

I would like to say that I received GREAT customer service! It was the end of the day commuting from Fairfield to Pittsburg, then back to Concord to handle business (LiveScan) service for my son for his State License. They could have turned me away, because they were closing. Instead they performed the service and for that we are grateful. I highly recommend their services!

My honey and I needed passport photos taken to complete our passport renewal paperwork so we can travel out of the country for our honeymoon. Since the post office passport services aren’t available on Saturdays, I suggested we stop in here.
Our $ 10 passport/​ID photos were ready in 5 minutes.
The helpful man working there is also available for notary, fingerprinting and, of course, photo related services. According to a framed photo on the shelf he may or may not have met the cast of Cheers.
They are open every day except Sunday.