OnTrac

One star because I can’t give negative stars. I ordered a purse from Nordstrom Rack, and expected my package on Monday June 27. I tracked my package that monday night because I had not received it yet, to my surprise it had been marked as «delivered» since Sunday June 26. I was home on June 26 no one ever came to the door to deliver a package, I called OnTrac on monday just to be put on hold and then hung up on, I emailed them since I wasn’t able to talk to anyone over the phone. Well turns out that my email had been put on a block list! I received an automated response letting me know the email could not be delivered because I was blocked… why would they block me? I had never tried to contact them before! Then 2 days later I received an email from them letting me know that my package had been marked as «delivered» I replied as soon as I got that email to tell them that I never received anything! Another day later they emailed me saying they would open up an investigation to find out where the driver had left my package. Couple days later on Friday July 1^st, I received an email letting me know that the driver had located my package and my issue was resolved, that’s it, no further information as to when I could expect it to finally be delivered to my house, so I replied asking them if I could pick it up rather than risk having it delivered to the wrong address again. I didn’t hear from them until the next morning, they emailed me to let me know that there had been an error and that the driver actually confirmed MY address as the place of delivery and it was now up to the shipper to resolve my problem. When I called Nordstrom Rack even they thought it was odd that OnTrac had sent me these emails saying two different things, they advised me to get a police report since it was now considered a theft and with that they would be able to take care of my claim. If any of you are having an issue with this company, i suggest contacting the seller/​shipper immediately so that they are aware of the situation and can help with your claim. After all of this, and reading previous reviews of people who had the same issue, I would not shop online again if OnTrac is the company they use to «deliver» the package!

They screwed up my delivery but then after a lot of effort I was able to get it some days late.

I am not sure why this company is still in business. I have had multiple issues with this company. They delivered a dental office supplies to my apartment complex. The dental office is East of our street and we are west, which is clearly in the address label. They have left 2 of my shipments outside my gate despite having entrance instructions. I submitted my information on there online form due to missed delivery attempts and was told the form did not go through. It took forever to get an agent on the phone. They run a subpar business and I will do everything in my power to never have any of my shipments delivered by them.

the second time this fckng carrier screws up the delivery of my package. i am al l out of patience.
i needed my package today. it was a diaper package and we are all out of diapers tonight and we did not bother buying any in store because: 1) we have already paid for a whole month’s worth of diapers, and 2) we expected this package to be delivered today by the fckng end of the day because that was what was written in the tracking information. it is 10:33 pm right now and i do not see any packages in front of my door.
this company, and i am saying it again, should go out of business. i could not comprehend how businesses still trust this carrier to deliver their packages to their customers. clearly, 99% of people are despise this carrier with a passion and most importantly with a legitimate reason to. they say they deliver their packages on time, that is a lie. their drivers are lazy like no other! it is ridiculous and unbelievable

Ontrac does not have professional drivers at all. My package said that it was delivered but I was outside as the driver sped past my house so I texted my neighbor to see if it got delivered there and there is nothing and so I walked down the street to see if it got delivered to my other neighbors gate (we live in a rural area) and there was nothing there. I’am not very happy with this shipping company. Amazon is taking care of it and refunded my money. This company needs to be put out of business. It seems I’m not the only one this has happened to.

They are the worse. Avoid at all cost. They will delay delivery just because they don’t want to deliver today. Ask them, well you can’t because their customer service is the worse. Be prepared to be on hold for 30+ minutes just to receive a laim excuse. not sure why anyone would pay to ship with these guys.

I don’t even know if they deserve one star ! Amazon needs to stop trusting these people ! I seriously cannot. Still waiting for my package like fcuk. I asked them to call me when they get here and they didnt. They prolly saw oh gated community, bye. I wait here all day. Need my package today ! Sunday my fiancée got a small envelop package from them. He came out and saw this dude throwing it up in the air. So disappointing I’ve been waiting since friday

Worst courier/​delivery service I’ve ever death with.
NO ACCOUNTABILITY; NO SENSE OF URGENCY.
They can’t even track the packages they are supposedly delivering to let you know where they are.
Makes USPS seem like the Winged Messenger God Mercury!
Calling OnTrac Phone Help produces no results.
Never use OnTrac. If you’re getting something delivered, demand ANY other service be used.
If you work there — QUIT! and you’ll be able to shave without having to slit your own throat from shame.

Simply put, this company shouldn’t be in business. They suck. I ordered a jacket from Nordstrom and they use OnTrac. It’s stuck in their warehouse with a comment of wrong address — the same address that each and every day FedEx, UPS, and even the lowly USPS finds. Every day yet the idiot driver from OnTrac can’t seem to find it.
The problem is that they don’t return email nor do the pick up the phone so you can’t even communicate to say «hey, I’m here, try again!». Nope, nothing. Silence. When they did get back to me (5 days later), they asked for the address again (hasn’t changed). They then said it would arrive the next day but instead, they returned to sender. Maybe they read my review! Pathetic.

If I could give a negative star rating, I would. I am still waiting for my package from Amazon. I am a prime member and if this is the company they are using for their deliveries I’m going to give up my prime membership. .
I might add. I have been getting deliveries from Amazon for years and have NEVER had a problem .
Just now received an email from Amazon stating now onTrac has lost it. Terrible company. Hope Amazon stops using them!

I’m at a loss of words as to how irresponsible and unprofessional the delivery personnel are at OnTrac. I ordered a graduation gift for a family member. Do you know how the package was delivered? The driver «placed» the package over the gate and marked it as delivered. I live in a gated complex with multiple complexes! How is that considered delivered when it’s just tossed over the entrance gate and not to my door or mailbox?! He could have posted a note of re-​delivery! I would have been more than willing to go pick up the package. Needless to say, I searched the gate area and throughout the community and still no package.
I called OnTrac support for a week and each time they said the driver would come back and show me where he put the package. Driver did not come. Finally, I asked for a time frame when the driver would come so that I could make sure I would be present. Guess what? He didn’t come during the agreed upon time period. Turns out he had come earlier and by his own admission the package was not there.
Oh and best part? After a month of going back and forth, filing a claim, etc… My claim for a refund has been denied. Best. Day. Ever.

OnTrac is the worst. Multiple times ordering things from Amazon and OnTrac decides not to deliver the package. Here I am in front of the door and suddenly the status changes to ‘NOT HOME ON DELIVERY ATTEMPT’ I think not. It’s a shame you can’t rate 0 stars.
Shame on OnTrac, Shame on Amazon for using OnTrac. Just do your jobs and deliver the package already.

I am highly upset I sat at home waiting for a package and the reason I did not receive my package is because your driver decided they did not want to make the effort to press a button on the gate. Now I have to wait until tomorrow for something that I was expecting today as if I have nothing else that I need to do tomorrow, but to wait on your driver to deliver something they were supposed to deliver today and I had to wait 2 hours on hold trying to call your customer service and did not get through. It was only until I called the place I ordered the product from and they called you directly and got to you in 2 minutes. How is it possible that I can wait on the phone for 2 hours but the company waits on the phone for 2 minutes and had you answered the phone you would have known that it was simply press one button and you can get into the damn gate!
I am making sure that I make a notation from now on when I order things online but if they use your company to cancel my order.

Your FAILURE to deliver a very IMPORTANT MEDICAL FEEDING SUPPLY RUSH ORDER for my 2 month old daughter sent her to the HOSPITAL.
My daughter’s medical condition requires her to only feed through a tube that was surgically placed to her stomach. A very important part of her medical equipment was supposed to arrive yesterday and never came. Upon speaking to a customer service rep, I was told that the package was never scanned out for delivery at the Commerce warehouse. He then instructed me that a Jose was willing to do me a favor and wait there after hours (since it was 8:30pm PST) and allow me to pick up the package.
Upon my arrival 30 minutes later, the security guard said everyone had left. My daughter was unable to eat anything the entire night, basically starving her with no other option. We waited the whole night and went back in the morning and was told that no one was available until 3pm to authorize the release of the package.
It was too late for us and we had to rush her to the hospital for dehydration and starvation.
I am very disappointed with this company, especially this facility. This could have been a potentially fatal situation and you guys need to understand the severity of this. SHAME ON YOU!

I placed an order with Revolve Clothing, which offered free-​shipping with OnTrac. The following day I received an e mail from the company letting me know my package had been delivered to the correct address, and included a delivery confirmation number.
As I came home, I checked the mail, my door step, and asked my roommates if they had signed for a package. There was nothing.
I then proceeded to call OnTrac, during business hours, and was left on hold for an hour and 20 minutes before hanging up. There was no estimate of call length, or waiting time, and no indication my call was going to be received by a qualified person.
I also sent an e mail. This was never responded to.
A little later I called back, and after waiting another 30 minutes, was told that my package had not been delivered, they did not know exactly where it was, and did not have an estimated delivery date/​time. All the person could tell me is that there is a quota per day, and sometimes a package will be scanned «delivered» even when it’s not, just to look good. «It may arrive tomorrow???»
Why would a company give any sort of tracking information when it isn’t correct?
This is a horrible reflection on Revolve Clothing and OnTrac, both.
I am yet to receive my package or a follow up.

Ontrac is the worst delivery service.
40 minutes on the phone.
1 day of waiting.
Why Apple using this carrier???
Real-​time updates are here —

I ordered something on Sephora and waited about a week (they promised a 3 day delivery) before complaining.
Tracking says it was delivered at my door on Monday but it’s Wednesday and nothing showed up yet. Very frustrating when you buy something with a discount that cannot be re-​used and basically lost your coupon and have no product.
As other customers mentioned, I will not buy again if this company is the only option for delivery.

Terrible experience. I ordered a pair of shoes on Amazon for same-​day delivery via OnTrac.
They stated that they came twice and left a note; we didn’t have a missed call on our doorbell app and there were no notes.
Been back and forth on phone calls with customer service trying to figure out a way to get my package delivered, 4 days later. Still hasn’t arrived.
I’ve resorted to leaving a note written very clearly asking them to PLEASE ring the door bell when they arrive. Seems ridiculous to go to these lengths to get a package delivered, by a courier service.
Will never order again if it’s through this terrible company.

I have a security camera that records all activity on my property. I tracked my package with OnTrac and even though there were no deliveries at my house for the entire day, they marked my package as delivered. So either the driver lied, stole my package and/​or left it as the wrong address or my camera magically stopped working at that exact time and entered the Matrix.
I will not use this shipping method if ever offered by a company again.

This is a follow up to my review on my latest experience with OnTrac losing my package. It said it delivered on ²⁄₁₀ at my front door when I saw nobody ever come up to my front door at all that day.
I have been calling OnTrac customer support for 2 days straight now and each time I get someone who says that the last person was «looking into it» and was getting «good leads» on where my package was. Each time I called they said they would call me back to update me. Never received a call back… My email I sent to them 3 days ago still never saw a reply either.
Welp, fast forward 3 days since the whole thing went down, my package mysteriously shows up on my driveway OPENED. Contents inside rustled around and open for anyone walking by to peep in and just take, but whatever, it all appears to be there. Seriously though… W T F?!
I am assuming the package ended up at someone’s house down the street and they are just barely returning it to me now. So whoever you are, person who accidentally received my package, thanks for returning it to me in one piece.
As for you OnTrac, the only thing I can do is shake my head and walk away. Worst experience-​to-​date from any logistics company I have ever dealt with.